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What are the key skills and qualifications needed to thrive as an Account Associate, and why are they important?

To thrive as an Account Associate, you need strong organizational skills, attention to detail, and a bachelor's degree in business or a related field. Familiarity with CRM software, Microsoft Office Suite, and sometimes basic accounting systems is typically required. Excellent communication, relationship-building, and problem-solving abilities help you stand out in this client-facing role. These skills are crucial for accurately managing accounts, supporting client satisfaction, and contributing to the overall success of the sales or account management team.

How does an Account Associate typically collaborate with sales and client service teams?

Account Associates work closely with both sales and client service teams to ensure client needs are met and that ongoing projects run smoothly. They often act as a liaison, communicating client feedback, coordinating deliverables, and supporting the sales process by preparing proposals or presentations. Regular meetings and shared project management tools help facilitate this collaboration. Strong communication and organizational skills are essential, as Account Associates must balance multiple priorities and maintain positive internal and external relationships.

What does an Account Associate do?

An Account Associate typically supports account managers and sales teams by assisting with client communications, preparing reports, and handling administrative tasks. They help ensure that client accounts are managed efficiently and that clients receive high-quality service. Account Associates may also conduct research, process orders, and resolve issues, acting as a key point of contact between the company and its clients. This role is often considered an entry-level position and provides valuable experience for advancing within sales or account management careers.

What is it like to work at State Farm?

State Farm is a company that values a culture of customer-centricity, teamwork, and community involvement, with a focus on providing excellent service to its customers. The company has a large and diverse workforce, with various roles and teams working together to achieve its mission of helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Working at State Farm may appeal to individuals who are passionate about insurance, customer service, and community involvement, and who are looking for a stable and rewarding career with opportunities for professional growth and development.

Do workers at State Farm get paid breaks?

Sometimes. Only some people get paid breaks.
39% of people say they don’t get paid breaks.
Based on data from 153 people who took the Breakroom Quiz between November 2025 and May 2026.

Does State Farm pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 251 people who took the Breakroom Quiz between November 2025 and May 2026.

At State Farm, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
63% of people say they have to use vacation days when they’re out sick.
Based on data from 231 people who took the Breakroom Quiz between November 2025 and May 2026.

Are part-time workers able to get health insurance from State Farm?

Most people who work part-time can't get health insurance.
100% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 13 people who took the Breakroom Quiz between November 2024 and February 2025.

Do part-time workers get paid time off at State Farm?

Only some people who work part-time get paid time off.
65% of people who work part-time say they don’t get paid time off
Based on data from 34 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from State Farm affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 92 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get paid time off at State Farm?

Most people get paid time off work.
91% of people say they get paid time off.
Based on data from 263 people who took the Breakroom Quiz between November 2025 and May 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 46% of people with changing schedules find out their shifts one week or less ahead of time.
  • 16% of people with changing schedules find out their shifts two weeks ahead of time.
  • 6% of people with changing schedules find out their shifts three weeks ahead of time.
  • 32% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 94 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm worry about hours?

Most people don’t worry about getting enough hours.
89% of people report they don’t worry about getting enough hours.
Based on data from 341 people who took the Breakroom Quiz between March 2025 and March 2026.

Do State Farm workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
45% report that they don’t have enough control over which shifts they work.
Based on data from 279 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for State Farm workers to change shifts?

Most people find it easy to change shifts.
67% of people report that it’s easy to change shifts if they need to.
Based on data from 215 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at State Farm?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 236 people who took the Breakroom Quiz between November 2025 and May 2026.

Do State Farm managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
97% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 352 people who took the Breakroom Quiz between March 2025 and March 2026.

Do workers at State Farm do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 351 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at State Farm?

Most people find it easy to take sick days.
83% of people report that it’s easy to take time off if they are sick.
Based on data from 254 people who took the Breakroom Quiz between November 2025 and May 2026.

Is a State Farm job good for students?

Most students say this is a good place to work if you’re studying.
78% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between May 2025 and May 2026.

Is working at State Farm good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
81% of people who care for a child or other relative report this is a good place to work.
Based on data from 108 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 248 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm get to take their breaks without interruption?

Most people get breaks without interruption.
81% of people report that they get to take their breaks without interruption.
Based on data from 221 people who took the Breakroom Quiz between November 2025 and May 2026.

Is it stressful to work at State Farm?

Most people feel stressed out here.
71% of people say they often feel stressed out at work.
Based on data from 256 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm enjoy their jobs?

Most people enjoy their job.
68% of people report they enjoy their job.
Based on data from 210 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people at State Farm recommend working with their team?

Only some people recommend working with their team.
48% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 271 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get enough training when they start at State Farm?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 255 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people get support to advance at State Farm?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 238 people who took the Breakroom Quiz between November 2025 and May 2026.

Do people think State Farm’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
70% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 235 people who took the Breakroom Quiz between November 2025 and May 2026.

Do workers feel well informed about how State Farm is doing?

Most people feel well informed about how the company is doing.
74% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 244 people who took the Breakroom Quiz between November 2025 and May 2026.
What other companies are hiring for Account Associate jobs?
What are the most popular jobs at State Farm?
What are the most popular categories at State Farm?
Infographic showing various Account Associate job openings at State Farm in the United States as of May 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 99% Physical, and 1% Hybrid job distribution.
Account Associate - State Farm Agent Team Member

Account Associate - State Farm Agent Team Member

State Farm

Sylmar, CA • On-site

$21 - $27/hr

Full-time

Posted 2 days ago

State Farm rating

7.5

Company rating: 7.5 out of 10

Based on 1,355 frontline employees who took The Breakroom Quiz

183rd of 258 rated insurance

Job description

Benefits:
  • Bonus based on performance
  • Competitive salary

State Farm Account Associate
ROLE DESCRIPTION:As an Account Associate for Borja Insurance Agency, you are vital to our daily business operations and customers' success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
  • Manage customer accounts and update information in the database.
  • Assist customers with policy changes and inquiries.
  • Process insurance claims and follow up with customers on claim status.
  • Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:
  • Strong organizational skills and attention to detail.
  • Excellent customer service and communication skills.
  • Previous experience in insurance or a related field preferred.

Compensation: $21.00 - $27.00 per hour
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Sylmar, CA and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning

State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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