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Job Posting Title:

Patient Access Manager

Location:

Frisco - Ambulatory Surgical Center

Additional Posting Details:

Monday - Friday

8:00am - 4:30pm

Job Description:

Duties/Responsibilities

• Defines, develops, and improves operational and access workflows and performance standards within areas of Access Services of Ambulatory Care, including contact center, PAR team, and surgical services

• Assigns, monitors, and manages employees' work within sphere of influence; operates with high-level of reliability and attention to detail

• Manages recruiting and hiring processes for team and areas of responsibility

• Ensures staff competency through initial and ongoing training/quality assurance efforts; functions as role model for team in terms of behavior, communication, and performance

• Responsible for outcomes, performance of team, and assigned metrics in Ambulatory Care

• Coordinates and develops professional growth of direct reports

• Works collaboratively with all organizational stakeholders, including, but not limited to other leaders, to facilitate quality patient care, operational effectiveness and efficiency, and process improvements

• Acts as resolution point for appropriate issues of employee relations, escalating through chain of command as necessary

• Fosters positive family/patient experience in support of organizational efforts related to customer service and issue resolution

• Responsible for maintaining and approving accurate payroll, PTO, and leave records for direct reports in accordance with organizational policies, and labor codes, regulations, and laws

• May maintain patient information and documentation in electronic medical record; guides team in this area

• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights

• Supports and promotes hospital and departmental performance improvement goals

• Ensures quality care through compliance with departmental and organizational policies and guidelines, and external agency guidelines, standards, or regulations

• Supports departmental initiatives and change efforts

• Practices financial and resource stewardship

• Engages in strong communication, acts as team player in supporting mission and vision of organization, and abides by organization's core values

• Additional duties as assigned

Required Skills/Abilities

• High school diploma or equivalent required

• Bachelor's degree preferred

• Minimum 5-years' experience in contact center, medical office or healthcare setting required

• Minimum 2-years in relevant leadership position required

• Strong written and verbal communication skills required

• Strong organizational and interpersonal skills required

Working Environment

• Working Conditions: Inside
• Working Position: Sitting, Standing, Walking
• Physical Demands: Sedentary & Light
• Physical Requirements: lifting/carrying, repetitive movement, Pushing/Pulling, stooping/kneeling/bending.
• An Individual in this position will be required to lift or carry weight in this group: between 11 - 24 lbs
• Sensory/Communicative activities essential to the performance of this position:Smelling, Hearing, Seeing, Speaking
• An Individual in this position will be exposed to: Inside environment