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63 Src Customer Service Jobs Hiring Near You

SRC, Inc

Associate Material Planner

Syracuse, NY · On-site

$60K - $72K/yr

SRC, Inc. is currently seeking an Associate Material Planner. The selected candidate will be ... Monitor material risks and report to internal customers on their potential impact * Interface with ...

SRC, Inc

TechELINT Analyst

Washington, DC

$124K - $162K/yr

SRC, Inc . is currently seeking a TechELINT Analyst to support a Department of the Navy customer in ... and services that are redefining possible ® . When you join our team, you'll be a part of ...

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What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Src?
    What are the most popular jobs at Src?
    What are the most popular categories at Src?
    Infographic showing various Customer Service job openings at Src in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

    Associate Material Planner

    SRC, Inc

    Syracuse, NY • On-site

    $60K - $72K/yr

    Full-time

    Retirement, PTO

    Posted 11 days ago

    Job description

    SRC, Inc. is currently seeking an Associate Material Planner. The selected candidate will be responsible for ensuring production readiness by analyzing & monitoring material requirements, executing requisitions and maintaining accurate planning data. This role will work cross-functionally with Procurement, Configuration Management, Manufacturing, Engineering, Quality, Production Planning and Finance to execute material strategies.
    What You'll Do:
    • Align material supply with the production and forecast schedules
    • Purchase requisition submission
    • Maintain optimal inventory levels of material & conduct regular reviews to avoid shortages or excess stock
    • Monitor material risks and report to internal customers on their potential impact
    • Interface with procurement to identify and resolve material issues
    • Support non-conforming material process
    • Engage in S&OP process with program management, finance, & senior leadership to improve part forecasts & inventory levels
    • Minimize on-hand inventory
    • Provide input into strategic material planning process including material availability analysis
    • Support cost and inventory reduction and continuous improvement initiatives
    • Interface with cross functional areas (Procurement, Configuration Management, Manufacturing, Engineering, Quality, Production Planning, & Finance)

    What You'll Bring:
    • Education: Bachelor's degree in business, supply chain, logistics, or related field with 0 or more years of manufacturing, procurement, scheduling/planning experience
    • Proficiency with Microsoft Office - advanced knowledge of Excel is required
    • Working knowledge of inventory management, bills of material, MRP systems
    • Understanding of Procurement, Supply Chain, and Material Requirements Planning processes
    • Must be able to organize and manage multiple, changing priorities while meeting deadlines
    • Strong verbal and written communication skills; ability to interface effectively with personnel at all levels of the organization and maintain good cross functional team relationships
    • Excellent problem-solving skills and demonstrated analytical ability
    • Ability to multi-task, detail oriented, self-motivated, and excellent organizational skills

    Ways to Stand Out:
    • APICS CPIM (Certified in Planning and Inventory Management)
    • APICS CSCP (Certified Supply Chain Professional)

    What Sets Us Apart?SRC, Inc., a not-for-profit research and development company, combines information, science, technology and ingenuity to solve "impossible" problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you'll be a part of something truly meaningful - helping to keep America and its allies safe and strong. You'll collaborate with more than 1,400 engineers, scientists and professionals - with 20 percent of those employees who have served in the military - in a highly innovative, inclusive and equitable work environment. You'll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.
    Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $60,000 to $72,000 annually. The actual salary will vary based on applicant's experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.
    Non-Discrimination Statement
    Individuals seeking employment are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or age, or status as a protected veteran or disability except as strictly required by applicable law. You are being given the opportunity to provide the following information in order to help us comply with federal and state record keeping, reporting, and other legal requirements, including requirements under Section 503 of the Rehabilitation Act, 29 U.S.C. 793, and the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA), 38 U.S.C. 4212.
    Learn more about SRC:
    About Us
    Employee Benefits
    Awards & Recognition
    Security Clearance
    • Location Syracuse, New York
    • Employment Type Full-Time Salaried
    • Experience Required 0+ Years
    • Education Required Bachelors Degree
    • Security Clearance Requirement Must meet eligibility requirements
    • Travel % 0

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