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63 Src Customer Service Jobs Hiring Near You

SRC, Inc

Engage with customers and end users to understand and document expectations, collaborating with ... SRC is a not-for-profit research and development company that combines information, science ...

SRC, Inc

S&TI Analyst

Fairborn, OH

$103K - $141K/yr

SRC, Inc. is currently seeking a Scientific and Technical Intelligence (S&TI) Analyst. The selected ... Communicate effectively with internal and external stakeholders, including customers, leadership ...

SRC, Inc

Engage with customers and end users to understand and document expectations, collaborating with ... SRC is a not-for-profit research and development company that combines information, science ...

SRC, Inc.

Engage with customers and end users to understand and document expectations, collaborating with ... SRC is a not-for-profit research and development company that combines information, science ...

SRC, Inc

Engage with customers and end users to understand and document expectations, collaborating with ... SRC is a not-for-profit research and development company that combines information, science ...

SRC, Inc

TechELINT Analyst

Fairborn, OH · On-site

$122K - $166K/yr

SRC, Inc . is currently seeking a TechELINT Analyst to support a Department of the Navy customer in ... and services that are redefining possible ® . When you join our team, you'll be a part of ...

SRC, Inc

S&TI Analyst

Fairborn, OH · On-site

SRC, Inc. is currently seeking a Scientific and Technical Intelligence (S&TI) Analyst. The selected ... Communicate effectively with internal and external stakeholders, including customers, leadership ...

SRC, Inc

Associate Material Planner

Syracuse, NY · On-site

$60K - $72K/yr

SRC, Inc. is currently seeking an Associate Material Planner. The selected candidate will be ... Monitor material risks and report to internal customers on their potential impact * Interface with ...

SRC, Inc

TechELINT Analyst

Washington, DC

$124K - $162K/yr

SRC, Inc . is currently seeking a TechELINT Analyst to support a Department of the Navy customer in ... and services that are redefining possible ® . When you join our team, you'll be a part of ...

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SRC Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular job types at Src?
    What are the most popular jobs at Src?
    What are the most popular categories at Src?
    Infographic showing various Customer Service job openings at Src in the United States as of May 2026, with employment types broken down into 89% Full Time, and 11% Part Time. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

    Associate Field Service Representative

    SRC, Inc

    Fort Liberty, NC • On-site

    Full-time

    Retirement, PTO

    This job post has expired today. Applications are no longer accepted.

    Job description

    SRCTec, LLC is seeking an entry-level Associate Field Service Representative to become one of two OEM representatives supporting local units at Fort Bragg, NC. SRCTec designs, manufactures, and supports advanced radar and sensor systems for a global commercial and defense customer base. This role is ideal for individuals beginning their engineering career, focusing on delivering pre- and post-sales technical support through product demonstrations, training, and field assistance. The candidate will primarily integrate with assigned units providing technical and training support in garrison and deployed to CONUS and OCONUS locations (excluding danger zones). Candidate will also develop foundational expertise in SRCTec products, assist in creating technical content to enhance customer success, including on-site consultation and integration support for hardware, software, and network configurations.
     
    What You’ll Do 
    • Assist in field training and service support at customer locations, both domestically and internationally, under close supervision
    • Engage with customers and end users to understand and document expectations, collaborating with internal teams to meet requirements
    • Contribute to a collaborative, customer-focused engineering culture, supporting team efforts to deliver value to clients
    • Support customer operational needs, including occasional last-minute travel to potentially austere field sites
    • Provide technical assistance to engineering, quality, configuration management, and subcontract teams on routine tasks, including guidance on handling, installation, and utilization of systems and equipment
    • Develop and document after-action reports to support continuous improvement
    • Assist in providing on-site consultation oversight and integration support for existing hardware, software, network configurations, and new system initiatives within area of responsibility
    • Contribute to advising on technical requirements for products, services, support equipment, and electronic equipment installations
    • Help in the development and adherence to area-wide procedural/policy changes
     
    What You’ll Bring  
    • Associate’s degree, vocational certification, or military experience in an engineering-relevant field with 2+ years of work experience, or Bachelor’s degree in an engineering -related field with 0+ years of experience (equivalent combination of education, training, and experience considered, such as familiarity with radar, RF-based, communication, or navigation systems)
    • Basic understanding of principles, theories, and concepts in technical domains related to hardware, software, and network integration
    • Familiarity with test equipment such as multimeters, network analyzers, spectrum analyzers, signal generators, or oscilloscopes to diagnose basic electrical and electronic issues
    • Ability to read and interpret electronic schematics, mechanical drawings, test/assembly instructions, specifications, and engineering documentation
    • Strong written and verbal communication skills with a customer-focused mindset, including the ability to communicate with internal and client project team members
    • Self-motivated with good time management skills to handle routine assignments under close supervision
    • Ability to work collaboratively within cross-functional teams, interacting with peers, supervisors, and engineering personnel
    • Willingness to learn and develop skills as an assistant instructor for operator and maintenance training courses
    • Meet physical occupational requirements including the ability to lift, move, and walk with a minimum of 50 pounds, climb towers, and tolerate long flights and periodic long workdays,and ability to obtain tower climbing certification with or without reasonable accommodations
    • General computer skills, including MS Office suite, and basic understanding of TCP/IP networking
    • Willingness to travel up to 75% (domestic and international), including potential extended assignments at military or customer locations in austere environments (desert, arctic, or other extreme conditions) with associated environmental and biological hazards
    • Applicants selected will be subject to a government security investigation and must meet eligibility requirements for (and subsequently receive) access to classified information up to the Secret level
    • Must be able to pass a pre-deployment physical
     
    Ways to Stand Out
    • Military experience preferred but not required
     
    What Sets Us Apart?
    SRCTec, LLC is a manufacturing and life cycle management company specializing in the cost-effective production of high-quality, high-reliability, advanced military electro-mechanical products. SRCTec is a wholly owned subsidiary of SRC, Inc.
    SRC is a not-for-profit research and development company that combines information, science, technology and ingenuity to solve “impossible” problems in the areas of defense, environment and intelligence. Across our family of companies, we apply bright minds, fresh thinking and relentless determination to deliver innovative products and services that are redefining possible®. When you join our team, you’ll be a part of something truly meaningful — helping to keep America and its allies safe and strong. You’ll collaborate with more than 1,400 engineers, scientists and professionals — with 20 percent of those employees who have served in the military — in a highly innovative, inclusive and equitable work environment. You’ll receive a competitive salary and comprehensive benefits package that includes four or more weeks of paid time off to start, 10 percent employer contribution toward retirement, and 100 percent tuition support.
    Total compensation for this role is market competitive. The anticipated salary range for this position based out of Syracuse, NY is estimated at $62,000 to $75,000 annually. The actual salary will vary based on applicant’s experience, skills, and abilities, geographic location as well as other business and organizational needs. SRC offers competitive benefit options, for more details please visit our website.