Service Manager
Lansing, MI · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
81 Smokey Bones Service Manager Jobs Hiring Near You
Service Manager
Lansing, MI · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
York, PA · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
York, PA · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
Liverpool, NY · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
Liverpool, NY · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
Fort Wayne, IN · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
Fort Wayne, IN · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant ...
Service Manager
Erie, PA · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer ...
Service Manager
Erie, PA · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer ...
Service Manager
Colonie, NY · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer ...
Service Manager
Colonie, NY · On-site
Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great ... Management Experience (Experience must be in a full-service restaurant with a full bar) Computer ...
Bar Manager
York, PA · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
York, PA · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Fort Wayne, IN · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Fort Wayne, IN · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Liverpool, NY · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Liverpool, NY · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
York, PA · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
York, PA · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Lansing, MI · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Lansing, MI · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Clearwater, FL · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Clearwater, FL · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Cranberry Township, PA · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Kitchen Manager
Cranberry Township, PA · On-site
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Grove City, OH · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Grove City, OH · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Bowie, MD · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Bowie, MD · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Fort Wayne, IN · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Fort Wayne, IN · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Colonie, NY · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Colonie, NY · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Lansing, MI · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Lansing, MI · On-site
$55K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Reynoldsburg, OH · On-site
$55K - $65K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Reynoldsburg, OH · On-site
$55K - $65K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Liverpool, NY · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Bar Manager
Liverpool, NY · On-site
$60K - $70K/yr
FREE Employee Life Assistance Program services to ALL Smokey Bones employees including crisis ... Models standards and expected behaviors for Restaurant managers, and teammates to follow. Models ...
Smokey Bones Jobs Information
What is it like to work at Smokey Bones?
Smokey Bones is a casual dining restaurant chain that values a fun and energetic work environment, often described as a lively and welcoming atmosphere. As a team member, you would be part of a dynamic structure that emphasizes collaboration and customer satisfaction, with opportunities to work in a fast-paced kitchen or as part of a friendly front-of-house team. Working at Smokey Bones may appeal to those who enjoy a dynamic work environment, are passionate about delivering exceptional customer service, and are looking for a career path with opportunities for growth and development in the hospitality industry.
What makes Smokey Bones an attractive place to work?
Smokey Bones is a well-established casual dining restaurant chain with a reputation for providing a welcoming atmosphere and a wide range of menu options. The company offers a dynamic work environment that values teamwork, with opportunities for employees to develop their skills and advance in their careers through training programs and promotions. By joining Smokey Bones, individuals can contribute to a fast-paced and customer-focused organization that prioritizes employee growth and development, making it an attractive choice for those seeking a rewarding and challenging work experience.
Does Smokey Bones pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
81% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
Do part-time workers get paid time off at Smokey Bones?
Only some people who work part-time get paid time off.
57% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between July 2025 and November 2025.
57% of people who work part-time say they don’t get paid time off
Based on data from 7 people who took the Breakroom Quiz between July 2025 and November 2025.
Do people get paid time off at Smokey Bones?
Some people get paid time off from work.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and November 2025.
50% of people say they don’t get paid time off.
Based on data from 8 people who took the Breakroom Quiz between July 2025 and November 2025.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
- 76% of people with changing schedules find out their shifts one week or less ahead of time.
- 18% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 6% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers at Smokey Bones worry about hours?
Most people worry about getting enough hours.
77% of people report they worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and November 2025.
77% of people report they worry about getting enough hours.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and November 2025.
Do Smokey Bones workers get to choose the shifts they work?
Most people don’t get to choose which shifts they work.
69% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
69% report that they don’t have enough control over which shifts they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it for Smokey Bones workers to change shifts?
Most people find it hard to change shifts.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
79% of people report that it’s hard to change shifts if they need to.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to get time off at Smokey Bones?
Some people find it hard to get time off.
53% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and November 2025.
53% of people report it’s hard to get time off.
Based on data from 15 people who took the Breakroom Quiz between January 2025 and November 2025.
Do Smokey Bones managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
47% of people say their manager changes their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
47% of people say their manager changes their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
Do jobs at Smokey Bones spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
50% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
50% of people report that their job takes up time that they don’t get paid for.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
How easy is it to take sick days at Smokey Bones?
Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at Smokey Bones feel treated with respect by their managers?
Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
75% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at Smokey Bones get to take their breaks without interruption?
Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.
40% of people report that their breaks get interrupted.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and September 2025.
Is it stressful to work at Smokey Bones?
Most people feel stressed out here.
82% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
82% of people say they often feel stressed out at work.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at Smokey Bones enjoy their jobs?
Only some people enjoy their job.
42% of people report they don’t enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and November 2025.
42% of people report they don’t enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people at Smokey Bones recommend working with their team?
Only some people recommend working with their team.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and November 2025.
44% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people get enough training when they start at Smokey Bones?
Most people got enough training when they started.
78% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and November 2025.
78% of people report they got enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people get support to advance at Smokey Bones?
Only some people are given support to advance their career here.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
In the last year, 65% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between January 2025 and November 2025.
Do people think Smokey Bones’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
Do workers feel well informed about how Smokey Bones is doing?
Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 16 people who took the Breakroom Quiz between January 2025 and November 2025.
What other companies are hiring for Service Manager jobs?
What are the most popular jobs at Smokey Bones?
What are the most popular categories at Smokey Bones?
Smokey Bones rating
5.1
Based on 18 frontline employees who took The Breakroom Quiz
Job description
Job Type
Full-time
Description
Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work!
What we Offer:
About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.
Roles and Responsibilities:
Guest Experience
Coaches teammates on how to deliver an excellent guest experience.
Coaches teammates on how to anticipate, identify, and resolve issues that impact the guest experience.
Coaches teammates on how actions impact the guest experience and how results indicate the level of guest service provided.
Positively interacts and visits with guests and solicits feedback.
Handles and follows up on guest concerns escalated from the teammate level, escalates to GM and DO as necessary
Ensures the quality of all restaurant facilities throughout the region by aligning with the General Manager and Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.
Operations Leadership:
Models standards and expected behaviors for Restaurant managers, and teammates to follow.
Models and teaches our values and culture in a manner that others understand.
Models and trains all new menu items and changes in standards for departmental team members
Writes schedules for department staff
Coaches teammates on operational excellence, maintenance, and facilities.
Motivates teammates to improve performance
Delivers positive and constructive performance feedback to teammates; aligns with the General Manager/Director on appropriate progressive disciplinary action when teammates are not meeting performance standards.
Develops leadership skills in self and teammates
Financial Performance :
Establishes plans, communicates strategy to General Manager and Management Staff, and measures specific goals to achieve Company accepted inventory level, departmental sales growth, and guest satisfaction
Communicates areas of performance needing improvement within their department to meet business plan goals
Reviews sales and trends for your department and helps initiate programs to grow sales.
Willingness to learn Profit vs Loss statements, forecasting, and scheduling budgets
Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to teammates and in compliance with local, state, and federal laws.
Requirements
The RIGHT person needs the following experience and qualities:
Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar)
Computer knowledge (Excel, Windows, POS, etc.)
Results-driven, trustworthy, and team oriented
Ability to engage and develop team members and coach in adherence to our company policies
Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences
Must be able to stand for 10 hours and lift 50 lbs.
Pre-Employment Screening Required Post Offer. Including but not limited to drug-test, criminal background check and verifiable employment references.
Full-time
Description
Are you looking for a place that celebrates YOU for being YOU? Do you want to work with people that are fun and work as a team? Where you have the flexibility that you need? Industry-leading Smokey Bones is proud to have been awarded and recognized as a Certified Great Place to Work two years in a row! We offer competitive pay, scholarships, access to our discounts hub, and an amazing culture where we celebrate you for being YOU. Come and find out why our guests are packing our restaurants and we are a Certified Great Place to Work!
What we Offer:
- A fun environment where we value and celebrate our family members!
- Flexible scheduling.
- Perks for ALL employees on DAY 1!
- Free meals on working shifts, meal discounts, and savings on gift cards
- FREE Employee Life Assistance Program services to ALL Smokey Bones employees including a crisis helpline and 3 free counseling sessions.
- Discounts on 1000's of products and services, including pay-as-you-go plans, through free membership through the benefits hub.
- College scholarships for ALL Smokey Bones employees and their immediate family members with Bellevue University
- Multiple health care plans to choose from
- Dental
- Vision
- Accident
- Critical Illness
- Limited indemnity for diagnostic, hospital, prescription drug
- Short-term disability and long-term disability
- Whole Life
- Preferred legal plan which includes numerous FREE legal services, and up to 70% reduction on representation. *
- Patient planning & advocacy services
- Opportunities for career growth and development throughout the organization. We want to help you reach your fullest potential!
About Smokey Bones:
Smokey Bones is a full-service restaurant delivering great barbecue, award-winning ribs, and good times in 63 locations across 16 states. Smokey Bones serves lunch and dinner and has a full bar featuring a variety of bourbons and whiskeys; a selection of domestic, import, and local craft beers; and signature, handcrafted cocktails. We offer a variety of meats that are slow-smoked, fire-grilled, and available for dine-in, pick-up, online ordering, or catering and delivery.
Roles and Responsibilities:
Guest Experience
Coaches teammates on how to deliver an excellent guest experience.
Coaches teammates on how to anticipate, identify, and resolve issues that impact the guest experience.
Coaches teammates on how actions impact the guest experience and how results indicate the level of guest service provided.
Positively interacts and visits with guests and solicits feedback.
Handles and follows up on guest concerns escalated from the teammate level, escalates to GM and DO as necessary
Ensures the quality of all restaurant facilities throughout the region by aligning with the General Manager and Director on priority needs, communicating with vendors, and supporting others in overseeing the repair or maintenance of the building, landscape, parking lot, equipment, seating, and technology.
Operations Leadership:
Models standards and expected behaviors for Restaurant managers, and teammates to follow.
Models and teaches our values and culture in a manner that others understand.
Models and trains all new menu items and changes in standards for departmental team members
Writes schedules for department staff
Coaches teammates on operational excellence, maintenance, and facilities.
Motivates teammates to improve performance
Delivers positive and constructive performance feedback to teammates; aligns with the General Manager/Director on appropriate progressive disciplinary action when teammates are not meeting performance standards.
Develops leadership skills in self and teammates
Financial Performance :
Establishes plans, communicates strategy to General Manager and Management Staff, and measures specific goals to achieve Company accepted inventory level, departmental sales growth, and guest satisfaction
Communicates areas of performance needing improvement within their department to meet business plan goals
Reviews sales and trends for your department and helps initiate programs to grow sales.
Willingness to learn Profit vs Loss statements, forecasting, and scheduling budgets
Conducts a wide variety of administrative duties in support of restaurant operations as it pertains to teammates and in compliance with local, state, and federal laws.
Requirements
The RIGHT person needs the following experience and qualities:
Previous Bar Manager/Service Management Experience (Experience must be in afull-servicee restaurant witha full bar)
Computer knowledge (Excel, Windows, POS, etc.)
Results-driven, trustworthy, and team oriented
Ability to engage and develop team members and coach in adherence to our company policies
Must be passionate about the hospitality industry and focused on creating amazing guest and employee experiences
Must be able to stand for 10 hours and lift 50 lbs.
Pre-Employment Screening Required Post Offer. Including but not limited to drug-test, criminal background check and verifiable employment references.
What Smokey Bones employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom