Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Quick apply
32 Smarsh Networking Jobs Hiring Near You
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires advanced level IT, networking, database or SaaS/Cloud application support experience.
Quick apply
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires advanced level IT, networking, database or SaaS/Cloud application support experience.
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Technical Support Engineer Smarsh empowers its customers to manage risk and unleash intelligence in ... Requires deep IT, networking, database or SaaS/Cloud application support experience. * On-premise ...
Technical Support Engineer Smarsh empowers its customers to manage risk and unleash intelligence in ... Requires deep IT, networking, database or SaaS/Cloud application support experience. * On-premise ...
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Quick apply
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Technical Support Engineer Smarsh empowers its customers to manage risk and unleash intelligence in ... Requires deep IT, networking, database or SaaS/Cloud application support experience. * On-premise ...
Technical Support Engineer Smarsh empowers its customers to manage risk and unleash intelligence in ... Requires deep IT, networking, database or SaaS/Cloud application support experience. * On-premise ...
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Quick apply
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... networking, database or SaaS/Cloud application support experience. • On-premise support ...
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Technical Support Engineer II
$76K - $85K/yr
Smarsh empowers its customers to manage risk and unleash intelligence in their digital ... Requires deep IT, networking, database or SaaS/Cloud application support experience. On-premise ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Network Engineer
Portland, OR · On-site
The Network Engineer's responsibilities include planning, designing and implementing best practice network technologies, which complement our business growth. In this position you'll have the unique ...
Smarsh Jobs Information
What are the key skills and qualifications needed to thrive as a Network Engineer, and why are they important?
To thrive as a Network Engineer, you need a solid understanding of networking protocols, troubleshooting, and infrastructure, typically supported by a degree in computer science or a related field. Familiarity with networking hardware, Cisco or Juniper devices, and certifications like CCNA or CompTIA Network+ are highly valued. Strong analytical thinking, attention to detail, and effective communication skills help in diagnosing issues and collaborating with IT teams. These competencies are essential for maintaining secure, efficient, and reliable network operations critical to organizational performance.
How does a networking professional typically collaborate with other IT teams within an organization?
Networking professionals frequently work alongside system administrators, security teams, and help desk staff to ensure smooth and secure operation of an organization's IT infrastructure. Collaboration often involves troubleshooting connectivity issues, implementing network upgrades, and ensuring network security protocols are properly integrated with other systems. Effective communication and teamwork are essential, as network changes can impact multiple departments. Regular meetings, cross-functional projects, and coordinated response to incidents are common ways networking professionals interact with peers across IT.
What are networking professionals?
Networking professionals are specialists who design, implement, manage, and troubleshoot computer networks within organizations. They ensure reliable communication and data sharing between devices, maintain network security, and optimize network performance. These professionals may work with local area networks (LANs), wide area networks (WANs), cloud networks, and other related technologies. Their roles often include tasks such as configuring routers and switches, monitoring network traffic, and resolving connectivity issues. Networking professionals are essential for keeping businesses and organizations connected and secure in today's digital world.
What careers are there in networking?
Careers in networking include roles such as network administrator, network engineer, systems analyst, and cybersecurity specialist. These positions typically require knowledge of networking protocols, hardware, and security tools, and often benefit from certifications like Cisco CCNA or CompTIA Network+.
What is the difference between Networking vs Network Administrator?
| Aspect | Networking | Network Administrator |
|---|---|---|
| Certifications | CCNA, CompTIA Network+ | CCNA, CompTIA Network+, Cisco certifications |
| Work Environment | Designing, implementing, and troubleshooting network systems | Managing and maintaining existing network infrastructure |
| Job Focus | Building and planning networks | Monitoring and supporting network operations |
| Common Tasks | Network design, configuration, security setup | Network monitoring, troubleshooting, user support |
Networking involves designing and planning network systems, while Network Administrators focus on managing and maintaining those networks. Both roles require similar certifications and often work in the same industry environments, but their daily responsibilities differ significantly.
What are the most popular jobs at Smarsh?
What are the most popular categories at Smarsh?
Job description
Who are we?
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.
Summary
Global Technical Support provides industry-best service to customers and partners using Smarsh products and services. Focus is to ensure timely response and rapid resolution of inbound requests. Support delivery spans all assisted and digital support channels.
Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.
Leadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level.
Advanced roles are recognized as technical leaders for assigned products and technologies, capable of solving the most complex and challenging issues.
Leadership roles include focus to ensure response coverage, rapid resolution of customer and partner issues, and overall support delivery readiness for the team to perform at a high level.
- Experienced level Technical Support Engineering role.
- Frontline support role for Enterprise products or Backline support role for Saas-hosted solutions or Enterprise products.
- Works on assignments that are complex in nature where independent action and high degree of initiative are required in resolving problems and developing solutions. Independently identifies the root cause of software or system issues and uses system analysis and testing techniques to solve problems with minimal assistance. Routinely develops reproducible testcases.
- Adhere to SLAs for support coverage to ensure initial response and timely resolution for customer cases via phone, web and community.
- Actively diagnose, troubleshoot and resolve customer issues. Escalate cases as required based on customer business impact.
- Develop broad expertise for multiple assigned products to maximize first contact resolution.
- Build deep expertise as SME for assigned focused technologies or products as point of escalation for frontline or backline teams.
- May be assigned to specialized teams or projects to leverage knowledge.
- Focus on delivery of quality service to customers and partners to drive high levels of customer satisfaction and long-term loyalty.
- Effectively manage cases to ensure timely customer status updates and ultimate resolution.
- May require handling critical accounts, customer escalations, and 3rd party support coordination to resolve issues.
- Log and track cases using Salesforce, maintaining detailed documentation of all interactions and statuses throughout lifecycle of issue.
- Frequently engage with SRE and Engineering teams to drive resolution of issues, handling all customer-facing communications to set clear expectations through closure.
- Capture, reuse and share knowledge using KCS (Knowledge-Centered Service) practices as Contributor or Publisher. May include KCS Coach role or Knowledge Domain Expert (KDE)
- Responsibilities for online content and product or process feedback across company.
- Promote adoption and success of customers and partners using self-service offerings, including knowledge base, community, and training resources.
- Lead the identification and implementation of “shift left” changes to increase resolution rate and accelerate time to resolution.
- May participate in readiness planning and activities related to pre-release or new product introduction preparation for the support team.
- Advocate for product, policy and process improvements that improve the customer experience.
- May be assigned as Designated Support Engineer or Business Critical Support resource to specific accounts for premium offerings.
- Follow required polices and processes to maintain compliance with information security and data protection requirements.
- Collaborate closely with cross-functional teams to resolve issues and fulfill customer needs.
- Other duties as assigned.
• Passion for helping customers succeed.
• Excellent verbal, written and interpersonal communication skills.
• Expert level diagnosis and problem-solving abilities.
• Time management and critical thinking skills.
• Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms.
• Excellent verbal, written and interpersonal communication skills.
• Expert level diagnosis and problem-solving abilities.
• Time management and critical thinking skills.
• Proficient in using CRM business systems, Microsoft business applications, JIRA/Confluence and related platforms.
• College degree in technical related field or industry/career equivalent experience.
• Minimum of 3 years in a support delivery role or 6 plus years industry/career equivalent experience.
• Requires deep IT, networking, database or SaaS/Cloud application support experience.
• On-premise support experience highly desirable.
• Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable.
• May require US Citizenship for access to and handling of client data.
• Minimum of 3 years in a support delivery role or 6 plus years industry/career equivalent experience.
• Requires deep IT, networking, database or SaaS/Cloud application support experience.
• On-premise support experience highly desirable.
• Industry certifications in Windows, Linux, RDBMS, AWS are highly desirable.
• May require US Citizenship for access to and handling of client data.
About our culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.
About Smarsh
Sourced by ZipRecruiter
Industry
Software development
Company size
1,001 - 5,000 Employees
Headquarters location
Portland, OR, US
Year founded
2001