60 Skydio Customer Success Manager Jobs Hiring Near You

Skydio is the leading US drone company and the world leader in autonomous flight, the key technology for the future of drones and aerial mobility. The Skydio team combines deep expertise in artificial intelligence, best-in-class hardware and software product development, operational excellence, and customer obsession to empower a broader, more diverse audience of drone users, from utility inspectors to first responders, soldiers in battlefield scenarios, and beyond.

About the role:

We are looking for a highly skilled Business Systems Manager who serves as the business and technical leader of the Skydio's NetSuite ERP environment, ensuring the platform effectively supports operational excellence, financial integrity, supply chain execution, and continued business growth. This role partners closely with Operations, Supply Chain, Finance, Sales, RevOps, and Information Technology to optimize business processes, drive system enhancements, manage ERP integrations, and deliver scalable technology solutions that improve efficiency, visibility, and decision-making across the organization.

How you'll make an impact:

• Serve as the technical expert and administrator of the Company's enterprise systems (NetSuite ERP, Coupa, Ramp, etc.), ensuring system stability, reliability, security, and performance.

• Configure, maintain, and continuously improve NetSuite modules supporting inventory, procurement, manufacturing, planning, warehousing, order fulfillment, shipping, and finance.

• Design, configure, and maintain workflows, saved searches, dashboards, reports, custom fields, scripts, and automation that improve business efficiency and user experience.

• Lead ERP implementations, upgrades, module deployments, testing, and system enhancements from design through production deployment.

• Use AI to accelerate design and development and come up with innovative solutions to unique business challenges.

• Partner with business leaders to understand operational challenges and translate business requirements into scalable technology solutions.

• Act as the primary liaison between Finance Systems and business stakeholders, fostering collaboration and ensuring technology supports operational objectives.

• Develop, maintain, and support integrations between NetSuite and external platforms (P2P, MES, PLM & CRM Systems).

• Develop and maintain ERP governance, documentation, standard operating procedures, and system configuration standards.

• Drive enterprise AI enablement by design & maintaining robust MCP Integrations across enterprise systems

Desired qualifications:

• 5-7+ years of experience in managing Financial systems, with at least 3+ years on NetSuite ERP.

• Experience managing EDI and System integrations.

• Experience with P2P systems (e.g. Coupa) preferred.

• Ability to lead and manage teams in a highly dynamic environment.

• Strong understanding of Finance, manufacturing, inventory management, procurement, warehouse operations, and order fulfillment processes.

• Experience configuring NetSuite workflows, saved searches, dashboards, custom fields, reports, and automation.

• Experience with SuiteScript, SuiteFlow, and NetSuite development tools.

• Experience with API integrations (REST/SOAP).

• Experience supporting ERP implementations, upgrades, and system enhancements.

• Bachelor's or Master's degree in CS/MIS or other equivalent fields.

• Can come into HQ in San Mateo, CA 3 days a week

Compensation: At Skydio, our compensation packages for regular, full-time employees include competitive base salaries, equity in the form of stock options, and comprehensive benefits packages. Compensation will vary based on factors, including skill level, proficiencies, transferable knowledge, and experience. Relocation assistance may also be provided for eligible roles. The annual base salary range for this position is $160,000 - $190,000*. Fundamentally, we believe that equity is the key to long-term financial growth, and we ensure all regular, full-time employees have the opportunity to significantly benefit from the company's success. Regular, full-time employees are eligible to enroll in the Company's group health insurance plans. Regular, full-time employees are eligible to receive the following benefits: Paid vacation time, sick leave, holiday pay and 401K savings plan. This position and all associated benefits are subject to applicable federal, state, and local laws, as well as the Company's policies and eligibility criteria.

*Compensation for certain positions may vary based on the position's location.

#LI-AY1

At Skydio we believe that diversity drives innovation. We have created a multidisciplinary environment that embraces the power of diverse perspectives to create elegant solutions for complex problems. We are committed to growing our network of people, programs, and resources to nurture an inclusive culture.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or other characteristics protected by federal, state or local anti-discrimination laws.

For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility. To learn more about E-Verify, including your rights and responsibilities, please visit https://www.e-verify.gov/