60 Self Help Learning And Development Intern Jobs Hiring Near You

BRANCH OPERATIONS

• Maintaineffective branch operations including,timelyopening and closing, adequate staffing levels, and effective member service.

• Ensure adherence to operational policies,proceduresand controls to ensure the safety and security of employees,membersand credit union assets.

• Recommend action plans to improve operational policies,proceduresand controls, and mitigate controllable losses in operations.

• Oversee the physical facilities and equipment of the branch office,establishappropriate safetypractices for employees, and ensure security procedures arebeing followed.

• Apply and evaluate policies and procedures for the branch. Ensure that the branchis in compliance withSelf-Help's processes and procedures, federal laws and regulations setforth by the National Credit Union Administration and other regulatory agencies.

• Assiststaff or members in solving complex account problems.

• Serve as first escalation point for member issue resolution including complaints, exceptions, and requests for management.

• Manage the lending function of the branch; conduct loan interviews; process, approve and/or close loans; ensure adherence to sound credit practices and administration policies.

• Implement plans and coordinate programs and activities to meet performance goals.

• Fill-in for and support staff as needed and perform other projects and duties as needed.

STAFF MANAGEMENT AND DEVELOPMENT

• Review and evaluate daily, weekly, monthly calendar to ensure that the branch is properly staffed and that everyone's time is maximized to serve members.

• Supervise branch staff to deliver effective and efficient member service, and provide feedback as needed.

• Supervise branch staff to deliver effective and efficient member service;identifydevelopment needs and providetimelyfeedback.

• Conducttimelyhiring, employee development, performance management, and compensation reviews for branch tellers and member service representatives.

• Ensure that staffreceiveson-going training, including compliance and security procedures.

• Create andmaintaina cross-selling environment within the branch.

BUSINESS PLANNING - FINANCIAL MANAGEMENT - STRATEGICPLANNING

• Maintain knowledge of accounting and financial principles, marketing and sales principles, credit analysis,economicsand other bank functions.

• Monitor branch performance and activity, including number of transactions, volume, teller errors, loan volume, teller and loan personal sales, and new accounts.

• Perform auditing, reconciling, and reporting to ensure adherence to quality controls,complianceand managing branch self-assessmentprocess.

• Participate in strategic planning to develop branch level production goals,budgetsand operating plans to achieve them.

BUSINESS DEVELOPMENT/OTHER

• Analyze trends in both local/niche market and member profiles toidentifypotential sales, serviceopportunitiesand performance variability factors.

• Serve as an active participant in key community development and policy initiatives in the local community and surrounding areas.

• Represent and promote Self-Help in community and business development activities to enhance Self-Help's brand and demand for products and services with particular focus on deposit, mortgage, and consumer loan growth.

• Work in collaboration with other branches and colleagues on issue campaigns that advance Self-Help's community economic development priorities, programs, and activities.

• Research, develop andmaintainrelationships with key loan-generating opportunities, in coordination with Self-Help mortgage, commercial and consumer lending staff to promote regional development and responsible lending. This includes effectivelyrepresentingSelf-Help with realtors, non-profits, banks, governmentagenciesand other community partners.

• Create short and long-term development strategies in conjunction with team and senior management tooptimizebranch capacity,identifynew opportunities for improvementand growth, and ensure achievement of business goals.

• Perform other duties as may bedeemednecessary.

WHAT You'll Need: