Sanofi
Sanofi

61 Sanofi Customer Service Jobs Hiring Near You

PSS Launch Solution Lead

Cambridge, MA · On-site

$20.50 - $28.25/hr

Maintain solid understanding of Veeva CRM and Veeva Engage to support Patient Events * Demonstrate ... Ensure adherence to Sanofi Patient Services standards and compliance requirements * Maintain strict ...

... customers have the required materials and products, on-time and in-full. We are hyper-focused on ... Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a ...

Warehouse Operator 2nd shift

Tobyhanna, PA

$16.25 - $19.50/hr

... customers have the required materials and products, on-time and in-full. We are hyper-focused on ... Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a ...

New

Warehouse Operator 2nd shift

Scranton, PA

$16.50 - $20/hr

... customers have the required materials and products, on-time and in-full. We are hyper-focused on ... Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a ...

Showing results 41-60

Sanofi Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Sanofi?

Sanofi is a global healthcare company that values innovation, collaboration, and patient-centricity, fostering a culture of openness and respect among its employees. The company's diverse teams work together to develop and deliver life-changing medicines, with a focus on creating a dynamic and inclusive work environment that encourages creativity and growth. Working at Sanofi may appeal to candidates who are passionate about making a difference in people's lives, as the company offers opportunities to contribute to groundbreaking research and development, and to be part of a global organization with a strong commitment to corporate social responsibility.

Do workers at Sanofi get paid breaks?

Sometimes. Only some people get paid breaks.
45% of people say they don’t get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and February 2026.

Does Sanofi pay people when they’re sick?

Yes. Most people get paid when they’re sick.
94% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between April 2025 and March 2026.

At Sanofi, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
68% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 22 people who took the Breakroom Quiz between May 2025 and March 2026.

Is the health insurance from Sanofi affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 31 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get paid time off at Sanofi?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 27 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 83% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between December 2024 and August 2025.

Do workers at Sanofi worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 25 people who took the Breakroom Quiz between November 2024 and September 2025.

Do Sanofi workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
37% report that they don’t have enough control over which shifts they work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Sanofi workers to change shifts?

Most people find it easy to change shifts.
69% of people report that it’s easy to change shifts if they need to.
Based on data from 16 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Sanofi?

Most people find it easy to get time off.
84% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between April 2025 and March 2026.

Do Sanofi managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
90% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Sanofi do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
72% of people report that they don’t do extra unpaid work.
Based on data from 29 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to take sick days at Sanofi?

Most people find it easy to take sick days.
97% of people report that it’s easy to take time off if they are sick.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and March 2026.

Is working at Sanofi good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
88% of people who care for a child or other relative report this is a good place to work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and February 2026.

Do people at Sanofi feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Sanofi get to take their breaks without interruption?

Only some people get breaks without interruption.
37% of people report that their breaks get interrupted.
Based on data from 35 people who took the Breakroom Quiz between February 2025 and February 2026.

Is it stressful to work at Sanofi?

Some people feel stressed out here.
66% of people say they often feel stressed out at work.
Based on data from 35 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people at Sanofi enjoy their jobs?

Most people enjoy their job.
85% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between February 2025 and February 2026.

Do people at Sanofi recommend working with their team?

Only some people recommend working with their team.
53% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 36 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get enough training when they start at Sanofi?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people get support to advance at Sanofi?

Only some people are given support to advance their career here.
In the last year, 37% of people report not being given support to advance their career here.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and March 2026.

Do people think Sanofi’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 30 people who took the Breakroom Quiz between April 2025 and March 2026.

Do workers feel well informed about how Sanofi is doing?

Most people feel well informed about how the company is doing.
75% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between April 2025 and March 2026.
Infographic showing various Customer Service job openings at Sanofi in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 66% Physical, 9% Hybrid, and 25% Remote job distribution.
Strategic Account Manager, Manhattan/Long Island

Strategic Account Manager, Manhattan/Long Island

Sanofi

Morristown, NJ • On-site

Full-time

Posted 7 days ago


Sanofi rating

8.2

Company rating: 8.2 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

27th of 70 rated pharmaceutical


Job description

Job title: Strategic Account Manager, Manhattan/Long Island
  • Location: Morristown, NJ / New York City, New York

About the Job
The Strategic Account Management (SAM) team supports Sanofi's largest and most complex customers. Covering the New York City and Long Island area.
Tzield SAMs help accounts navigate the operational and logistical aspects of the Tzield end-to-end patient journey (e.g. administration and infusion process).
This role helps connect key stakeholders within accounts to enable them to make decisions and implement solutions for Tzield administration. SAMs will develop a deep understanding of assigned accounts and identify account-specific gaps that impact Tzield utilization/access for internal business planning purposes.
This role will then collaborate with Sanofi stakeholders to see where appropriate support could be provided. When communicating with accounts, the SAM will educate on clear requirements for integrating Tzield into operations, and for effective cross department collaboration to enhance the Tzield patient experience.
Join the team transforming how healthcare is delivered for chronic and specialty conditions worldwide. In General Medicines, you'll help drive meaningful outcomes in diabetes, transplant, and immunology - with the scale and urgency patients deserve.
About Sanofi
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main Responsibilities:
  • Educate stakeholders on operational aspects of Tzield administration and integration (sharing best practices as necessary) to align on needed resources and share best practices regarding internal pathways/processes most appropriate for Tzield utilization, and internal pathways/processes.
  • Share insights and best practices from publicly available resources to support infrastructure planning for Tzield.
  • Develop a deep understanding of each account's T1D care landscape, including screening, evaluation, and treatment logistics.
  • Collaborate with Sanofi teams to create and execute strategic account plans to ensure comprehensive account support and help establish the account as an effective site of care.

About You
Qualifications:
  • Bachelor's degree required; MBA or other advanced degree preferred
  • Broad understanding of healthcare business, with proven track record of C- and D-suite engagement
  • 5+ years of field sales or account management experience
  • Strong leadership, project management, and communication skills
  • Robust business acumen and ability to develop and execute strategic plans
  • Have a valid driver's license
  • Ability to travel up to 80% of the time to customers, conventions, training, and other internal meetings.

This position is eligible for a company car through the Company's FLEET program.
Candidates must complete all fleet safety training and must maintain an acceptable driving record regarding accidents and incidents.
Why Choose Us?
  • Bring the miracles of science to life alongside a supportive, future-focused team.
  • Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
  • Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
  • Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.
  • Help shape the future of care for chronic and complex conditions like aT1D, Type 2 diabetes, transplant, and cardiovascular disease.
  • Be part of a simpler, digital- and AI-powered business that's rethinking how we work and engage with the world.
  • Drive meaningful impact at global scale: our medicines reach more than 100 million people each year.
  • Contribute to innovations that improve outcomes, relieve pressure on healthcare systems, and expand access worldwide.

Sanofi US Services and its U.S. affiliates are Equal Opportunity employers committed to a culturally inclusive workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
#GD-SP
#LI-SP
#LI-Remote
#vhd
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
US and Puerto Rico Residents Only
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
North America Applicants Only
The salary range for this position is:
$146,250.00 - $211,250.00
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.

What Sanofi employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


Sanofi logo

About Sanofi

Sourced by ZipRecruiter

At Sanofi R&D North America, we deliver meaningful solutions for patients. We transform science into breakthrough, best-in-class and first-in-class medicines and vaccines. We believe in creating a diverse and inclusive workforce - and workplace - which brings together the collective brainpower of over 2,000 colleagues and provides you with an exciting place to grow and develop. We set the bar high, and we deliver.

Industry

Scientific research and development services

Company size

10,000+ Employees

Headquarters location

Bridgewater, NJ, US

Year founded

2004

Social media