61 Sanofi Customer Service Jobs Hiring Near You

About Sanofi:We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.About the jobThe MCO GBU Service Management (SM) position is part of the Regional Controlling Operations leadership team and the country/MCO Finance senior LT. The GBU SM plays a crucial role in overseeing end to end service quality, building operational collaborations, overseeing the optimization of processes based on regional and local customer needs.GBU SM oversees compliance towards service levels, fostering relationships with stakeholders, providing insights for improvement and guiding hub teams to align their efforts with customer-centric goals. Furthermore, the incumbent oversees the transitioning from current FinOps organization towards target stage and will be monitoring for the service quality.Beside End-oversight of Quality assurance, customer relationship management, stakeholder communication a core goal is to monitor efficiency targets and to maximize value of the Commercial Controlling Operations function through standardizing and harmonizing by mutualizing processes resources to provide transversal and geography agnostic support. The incumbent will be a leader with ability to influence local stakeholders, bring different strategic views together.Key Responsibilities

• Guide and monitor local & regional implementation plans with agreed to timelines and coordinate the transformation with his/her peers reporting to the Regional Head of GBU/CF Service Management
• Enabling a successful change with the organization.
• Accountable for the E2E Quality Assurance by monitoring and oversights service levels. Ensure that the services are delivered in accordance with the expectations, and in line with the agreed service levels for all processes in scope. This activity encompasses:
• Monitoring the changes delivered and performance of the services.
• Communicating KPIs (defined by GPL)
• Understand local leaders requirements, gathering feedback, challenging status quo and aligning priorities while maintaining strong relationships
• Translate local requirements to operational
• Contribute to major transformation programs like finance academy and oversee operational excellence in business planning & budget processes w/ broad business impact.
• Manage dynamic business requirements, establishing priorities for continuous improvement and stakeholder satisfaction
• Through customer insights, identifying impactful strategic areas for process optimization and efficiency improvements
• Establish and lead effective partner networks/working relationships with local Finance stakeholders.
• Monitor operational excellence in service delivery through oversight of service levels
• Connect local priorities with different global targets to achieve the best outcome for Sanofi
• Contribute to the partnership with the Decision Support & Analytics COE to increase UX and operational excellence
• Provide input to service delivery & GPO teams regarding customer-centric approaches, quality standards, and customer satisfaction enhancement strategies
• Create a positive and supporting atmosphere among local stakeholders despite uncontrollable circumstances.
• Act as right hand of the local CFO for local transversal & strategic projects

About you Education:Bachelor's degree in accounting or finance is required.Preferred:

• MBA and/or CPA
• Previous work-related experience within the Pharmaceutical Industry
• Experience with TM1 and SAP

Experience:

• 5+ Years of experience in a Finance related position with increasing responsibility
• Operational experience within controlling at Sanofi
• Transformation experience

Soft skills:

• Continuous learning mindset
• Effective change leader with ability to communicate need for change
• High customer oriented mindset; proven ability to actively listen to the needs of stakeholder's deadlines.
• Conflict resolution mindset
• Proven ability to manage multiple projects, work effectively with cross-functional partners and drive process improvement initiatives across an organization.
• Drive change and efficiency through proactively challenging the status quo.

Technical skills:

• Solid grasp of evolving Sanofi technology platforms, processes and controls including SAGA
• Excellent organizational and analytical skills as well as communication skills to build commitment and create trust.
• Strong analytical capabilities and proven experience working collaboratively
• Finance background with a focus on controlling activities
• Solid understanding of financial tools and ERP
• Financial Reporting and Compliance understanding
• Understanding of Internal Controls and Audit environment

Main Interactions

• MCO Finance Council
• MCO CFO & FBPs
• Local business stakeholders
• IC&P Internal Control
• FinOps Service Delivery in Hubs
• Internal & External auditors
• GPL team

Take The Lead Values:

• Aim Higher - Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.
• Act for patients- Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients.
• Be Bold- Take thoughtful risks, seize opportunities and think beyond what's possible to accelerate our science and drive compelling growth.
• Lead Together- Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.

Why choose us?

• Ready to push the limits of what's possible? Join Sanofi in one of our corporate functions and you can play a vital part in the performance of our entire business while helping to make an impact on millions around the world.
• Make your work count by supporting a company that brings life-changing treatments to millions - and is committed to doing right by patients, communities, and the planet.
• Drive progress from within by helping simplify, scale, and modernize how a global biopharma business delivers smarter, faster, and more sustainably.
• Support teams across science, medicine, and operations by building better systems, shaping bold strategies, and enabling innovation at speed.
• Make an impact across borders and functions, collaborating with leaders to turn complex challenges into real-world solutions.
• Advance your career through stretch roles, cross-functional moves, and development opportunities designed to match your ambition.
• Thrive in inclusive, high-performing teams where every role matters and every voice helps shape what's next.

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!