Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Chicago, IL · On-site
$90 - $120/hr
Customer Success Manager | Customer Success |Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the ...
Chicago, IL · On-site
$90 - $120/hr
Customer Success Manager | Customer Success |Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the ...
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Quick apply
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around ...
Lehi, UT · On-site
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ...
Lehi, UT · On-site
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ...
Lehi, UT · On-site
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ...
Lehi, UT · On-site
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... We're searching for a US-based Customer Success Manager to join our Patient Experience & Growth ...
Chicago, IL · On-site
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
Chicago, IL · On-site
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
Quick apply
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
Chicago, IL · On-site
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
Chicago, IL · On-site
... RLDatix as we are in the midst of building the Customer Success function. We're looking for individuals who like the challenge of building and transforming. How You'll Spend Your Time * Manage ...
Chicago, IL · On-site
$90 - $130/hr
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
$90 - $130/hr
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
$90 - $130/hr
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
$90 - $130/hr
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
Quick apply
Chicago, IL · On-site
Customer Support Manager RLDatix is on a mission to transform care delivery worldwide, ensuring ... Proven success in developing leaders and building high-performing teams * In-depth knowledge on ...
... customer success within the Services Delivery team. How You'll Spend Your Time * Delivering data ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
... customer success within the Services Delivery team. How You'll Spend Your Time * Delivering data ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
$90 - $130/hr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... customer success within the Services Delivery team. How You'll Spend Your Time * Delivering data ...
$90 - $130/hr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... customer success within the Services Delivery team. How You'll Spend Your Time * Delivering data ...
... our existing customers understand and engage with additional RLDatix solution areas. The GTM ... Proven success managing integrated campaign programs (rather than isolated deliverables) with ...
... our existing customers understand and engage with additional RLDatix solution areas. The GTM ... Proven success managing integrated campaign programs (rather than isolated deliverables) with ...
Chicago, IL · On-site
Lead and develop analysts while also managing customer cases directly, including intake, triage ... Proven success in leading, mentoring, or coaching team members * In-depth knowledge of RLDatix ...
Quick apply
Chicago, IL · On-site
Lead and develop analysts while also managing customer cases directly, including intake, triage ... Proven success in leading, mentoring, or coaching team members * In-depth knowledge of RLDatix ...
Chicago, IL · On-site
Lead and develop analysts while also managing customer cases directly, including intake, triage ... Proven success in leading, mentoring, or coaching team members * In-depth knowledge of RLDatix ...
Chicago, IL · On-site
Lead and develop analysts while also managing customer cases directly, including intake, triage ... Proven success in leading, mentoring, or coaching team members * In-depth knowledge of RLDatix ...
... our existing customers understand and engage with additional RLDatix solution areas. The GTM ... Proven success managing integrated campaign programs (rather than isolated deliverables) with ...
Quick apply
... our existing customers understand and engage with additional RLDatix solution areas. The GTM ... Proven success managing integrated campaign programs (rather than isolated deliverables) with ...
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 11 days ago
Customer Success Manager | Customer Success | Hybrid or Remote
We’re searching for a Customer Success Manager to join our team team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention.
How You’ll Spend Your Time
Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
Develop and manage success plans using objective data, in collaboration with the account team.
Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.
What Kind of Things We’re Most Interested in You Having
3+ years of experience in a Customer Success role within a Healthcare SaaS company
Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS.
In-depth knowledge on how to leverage data to drive customer insights and business decisions.
Sincere interest in building long-term relationships with customers
A knack for working collaboratively within a fast-paced, evolving team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Sourced by ZipRecruiter
Software development
1,001 - 5,000 Employees
Chicago, IL, US
1986