Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
Chicago, IL · On-site
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Chicago, IL · On-site
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Chicago, IL · Hybrid
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Chicago, IL · Hybrid
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
Quick apply
Chicago, IL · On-site +1
Customer Success Manager | Customer Success | Hybrid or Remote RLDatix (RLD) is on a mission to ... Proactively manage customer communications, tailoring information to customer-specific needs and ...
Burlington, VT · On-site
$121K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
Burlington, VT · On-site
$121K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
Quick apply
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
$123K/yr
RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the ... Leading client communications, project meetings, and status reporting to drive stakeholder ...
Chicago, IL · On-site
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
Chicago, IL · On-site
Lehi preferred RLDatix is on a mission to transform care delivery worldwide, ensuring every patient ... Partner with Communications, Customer Experience/Event teams, Marketing Operations, Product ...
Chicago, IL · Hybrid
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Quick apply
Chicago, IL · Hybrid
Toronto, ON; | Hybrid RLDatix (RLD) is on a mission to help raise the standard of care...everywhere ... Communicate strategy and vision to internal and external stakeholders at all levels * Define and ...
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
Chicago, IL · On-site
Senior People Business Partner RLDatix is on a mission to transform care delivery worldwide ... Drive change management and transformation initiatives to protect employee engagement and ...
Chicago, IL · On-site
Senior People Business Partner RLDatix is on a mission to transform care delivery worldwide ... Drive change management and transformation initiatives to protect employee engagement and ...
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
Quick apply
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
Chicago, IL · On-site
Senior People Business Partner RLDatix is on a mission to transform care delivery worldwide ... Drive change management and transformation initiatives to protect employee engagement and ...
Quick apply
Chicago, IL · On-site
Senior People Business Partner RLDatix is on a mission to transform care delivery worldwide ... Drive change management and transformation initiatives to protect employee engagement and ...
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
Chicago, IL · On-site
Manage customer issues from initial contact through resolution, delivering clear communication ... RLDatix is an equal opportunity employer, and our employment decisions are made without regard to ...
RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10 ... Managing all benefits records, vendor file feeds, eligibility data, enrolment, and payroll ...
RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10 ... Managing all benefits records, vendor file feeds, eligibility data, enrolment, and payroll ...
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 7 days ago
Customer Success Manager | Customer Success | Hybrid or Remote
We’re searching for a Customer Success Manager to join our team team, so that we can ensure that our customers’ healthcare organizations derive maximum value from our innovative software solutions. The Customer Success Manager will will actively participate in onboarding new clients, tracking and managing account health and sentiment, and ensuring and growing successful usage of RLDatix’s solutions through usage strategies to drive customer satisfaction, adoption, and retention.
How You’ll Spend Your Time
Build and maintain trusted, long-term customer relationships, earning respect and trust on behalf of RLDatix
Develop and manage success plans using objective data, in collaboration with the account team.
Measure and analyze CSAT (Customer Satisfaction) by solution to identify trends and determine any necessary corrective actions.
Proactively manage customer communications, tailoring information to customer-specific needs and aligning it with their mission and desired outcomes.
Drive adoption by sharing relevant usage data, share ‘best practice’ goals, promote upcoming webinars and thought leadership events on products and solutions.
Ensure a seamless renewal process by monitoring and managing client health, satisfaction, escalations, and sentiment.
What Kind of Things We’re Most Interested in You Having
3+ years of experience in a Customer Success role within a Healthcare SaaS company
Proven success in managing customer engagement, optimizing usage and outcomes, and achieving significant improvements in customer satisfaction metrics, sentiment, and/or NPS.
In-depth knowledge on how to leverage data to drive customer insights and business decisions.
Sincere interest in building long-term relationships with customers
A knack for working collaboratively within a fast-paced, evolving team
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.
As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to accessibility@rldatix.com.
Sourced by ZipRecruiter
Software development
1,001 - 5,000 Employees
Chicago, IL, US
1986