The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
60 Ripple Customer Service Jobs Hiring Near You
The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
Customer Success Senior Manager
New York, NY · On-site
$140K - $185K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
Customer Success Senior Manager
New York, NY · On-site
$140K - $185K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
Customer Success Senior Manager
Manhattan, NY · On-site
$140K - $185K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
Customer Success Senior Manager
Manhattan, NY · On-site
$140K - $185K/yr
At Ripple, we're building a world where value moves like information does today. It's big, it ... Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services ...
... customer onboarding and compliance workflows across Ripple's products. * Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
... customer onboarding and compliance workflows across Ripple's products. * Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
... Ripple's customer experiences are secure, compliant, and globally scalable. What You'll Do ... Partner with Product, Operations, Services, Compliance, and other engineering teams to deliver ...
... Ripple's customer experiences are secure, compliant, and globally scalable. What You'll Do ... Partner with Product, Operations, Services, Compliance, and other engineering teams to deliver ...
Senior Manager, Software Engineering - Identity Platform
San Francisco, CA · On-site
$232K - $290K/yr
... customer onboarding and compliance workflows across Ripple's products. * Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
Senior Manager, Software Engineering - Identity Platform
San Francisco, CA · On-site
$232K - $290K/yr
... customer onboarding and compliance workflows across Ripple's products. * Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
Senior Manager, Software Engineering - Identity Platform San Francisco, CA, United States
San Francisco, CA · On-site
$232 - $290/hr
... customer onboarding and compliance workflows across Ripple's products. Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
Senior Manager, Software Engineering - Identity Platform San Francisco, CA, United States
San Francisco, CA · On-site
$232 - $290/hr
... customer onboarding and compliance workflows across Ripple's products. Integrate with world-class vendors like Persona for KYC/KYB, while owning the orchestration, persistence, and service layers ...
Senior Manager, Software Engineering - Payments Orchestration
San Francisco, CA · On-site
$236K - $295K/yr
... Ripple's customer experiences are secure, compliant, and globally scalable. What You'll Do ... Partner with Product, Operations, Services, Compliance, and other engineering teams to deliver ...
Senior Manager, Software Engineering - Payments Orchestration
San Francisco, CA · On-site
$236K - $295K/yr
... Ripple's customer experiences are secure, compliant, and globally scalable. What You'll Do ... Partner with Product, Operations, Services, Compliance, and other engineering teams to deliver ...
Senior Staff Security Engineer, Ripple Treasury
Chicago, IL · On-site
$118K - $161K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
Chicago, IL · On-site
$118K - $161K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
San Francisco, CA · On-site
$134K - $185K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
San Francisco, CA · On-site
$134K - $185K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
New York, NY · On-site
$125K - $171K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
New York, NY · On-site
$125K - $171K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
New York, NY · On-site
$125K - $171K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
New York, NY · On-site
$125K - $171K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
San Francisco, CA · On-site
$134K - $185K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
San Francisco, CA · On-site
$134K - $185K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
Chicago, IL · On-site
$118K - $161K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury
Chicago, IL · On-site
$118K - $161K/yr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Sales Manager
New York, NY · On-site
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior Sales Manager
New York, NY · On-site
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior GRC Program Manager, Ripple Treasury
Chicago, IL · On-site
$132K - $161K/yr
Meet with prospective and existing customers to walk through the Ripple security program, respond ... Familiarity with regulatory frameworks affecting financial services customers; direct exposure to ...
New
Senior GRC Program Manager, Ripple Treasury
Chicago, IL · On-site
$132K - $161K/yr
Meet with prospective and existing customers to walk through the Ripple security program, respond ... Familiarity with regulatory frameworks affecting financial services customers; direct exposure to ...
New
Senior GRC Program Manager, Ripple Treasury
Chicago, IL · On-site
$132K - $161K/yr
Familiarity with regulatory frameworks affecting financial services customers; direct exposure to ... Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team.
Senior GRC Program Manager, Ripple Treasury
Chicago, IL · On-site
$132K - $161K/yr
Familiarity with regulatory frameworks affecting financial services customers; direct exposure to ... Ripple is an Equal Opportunity Employer. We're committed to building a diverse and inclusive team.
Senior Sales Manager New York, NY, United States
Manhattan, NY · On-site
$140 - $165/hr
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior Sales Manager New York, NY, United States
Manhattan, NY · On-site
$140 - $165/hr
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior Sales Manager
New York, NY · On-site
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior Sales Manager
New York, NY · On-site
Identify and build commercial relationships with Ripple customers seeking digital asset solutions, including custody, payments, stablecoins, tokenization, and trading services. * Partner with senior ...
Senior Staff Security Engineer, Ripple Treasury New York, NY, United States
Manhattan, NY · On-site
$224 - $300/hr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Senior Staff Security Engineer, Ripple Treasury New York, NY, United States
Manhattan, NY · On-site
$224 - $300/hr
... service. * Build and scale a Security Champions model within Treasury Engineering, embedding ... customer or systemic financial impact. * A practitioner's approach. Most effective when close to ...
Ripple Jobs Information
What is it like to work at Ripple?
Ripple is a technology company that values innovation, collaboration, and a customer-centric approach, fostering a dynamic and inclusive work environment.
The company's structure is divided into various teams, including engineering, product, and operations, which work together to develop and implement blockchain-based solutions for cross-border payments and financial inclusion. Ripple's headquarters is located in San Francisco, with additional offices in various locations worldwide, offering opportunities for remote work and collaboration.
Working at Ripple may appeal to candidates who are passionate about fintech, blockchain technology, and making a positive impact on the global financial system, as the company offers a unique opportunity to be part of a pioneering effort in the industry.
The company's structure is divided into various teams, including engineering, product, and operations, which work together to develop and implement blockchain-based solutions for cross-border payments and financial inclusion. Ripple's headquarters is located in San Francisco, with additional offices in various locations worldwide, offering opportunities for remote work and collaboration.
Working at Ripple may appeal to candidates who are passionate about fintech, blockchain technology, and making a positive impact on the global financial system, as the company offers a unique opportunity to be part of a pioneering effort in the industry.
What makes Ripple an attractive place to work?
Ripple is a leading player in the fintech industry, known for its innovative approach to cross-border payments and its commitment to promoting financial inclusion. The company's workplace culture values collaboration, innovation, and diversity, offering employees a dynamic and inclusive environment that fosters creativity and growth. Joining Ripple provides opportunities for professionals to contribute to shaping the future of global payments, develop their skills in a rapidly evolving industry, and be part of a team that is driving positive change in the financial sector.
What are the most popular job types at Ripple?
What are the most popular jobs at Ripple?
What are the most popular categories at Ripple?
Job description
THE WORK:
The Customer Success Senior Manager plays a key role within in Ripple, driving revenue and product adoption across Ripple's customer base. The CSSM will focus on deepening customer relationships by scaling payments volume, implementing our custody solution and identifying cross selling opportunities for Ripple's other enterprise grade products.
WHAT YOU'LL DO:
- Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.
- Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.
- Conduct financial, business and value analysis with the ability to understand and analyze key financial targets (e.g., cost reduction, revenue growth, etc.).
- Navigate upsell and cross sell opportunities and drive them to deal execution, working with cross functional partners.
- Lead key initiatives, working with cross-functional collaborators (Engineering, Technical Services, Sales, BD, Finance, Product Marketing and Legal) and creatively solve complex business and operational issues, often unique to each customer.
- Collect customer and marketplace feedback related to Ripple's value proposition and communicate this throughout Ripple.
- Identify and champion internal Ripple process improvements.
WHAT YOU'LL BRING:
- Fluency in English, with Spanish a bonus
- 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization
- Demonstrable understanding of multi-stakeholder management in complex environments
- Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships
- Excellence in building and managing relationships in cross-functional, global teams
- Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example
- Highly self-motivated individual who operates proactively and is driven to create impact and succeed.