106 Relx Group Customer Service Jobs Hiring Near You

Would you like to join a team that is an integral part of decision making?
Are you eager to use your financial skills to influence stakeholders?
About the Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today's top model creators for each individual legal use case.
About the Role
Provide stewardship, expertise, and governance over business metrics supporting North America and UK capital investments and revenue and sales performance for North America's AI migration / transformation. This role supports the definition, tracking, and interpretation of success metrics supporting our capital plan, ensuring consistent, decision-ready insights that inform investment, adoption, and growth strategies. The role is accountable for defining, tracking, and reporting key performance metrics for the AI-powered platforms and solutions offered by LexisNexis Legal & Professional. These metrics support executive decision-making related to capital investment, product adoption, usage, and revenue growth. The position partners closely with Data Teams, Product Owners, Sales, and Finance to ensure metrics are well-defined, governed, and translated into actionable insight. The role provides recurring executive reporting and forward-looking analysis to support management decisions across the AI transformation lifecycle. Additionally, this role will drive enhancement of existing capital reporting capabilities leveraging internal reporting tools and AI/automation tools. Alongside cost reporting, this role will take the lead in developing and implementing ROI tracking information for capital projects. This role will also be asked to work with our internal AI Enablement team in order to identify opportunities to leverage AI tools to enhance efficiency and generate valuable insights for the finance team as well as executive business partners. The position reports directly to the Decision Support Manager and interacts frequently with LexisNexis business partners, Global Analytics, and Finance teams to improve business performance.
Responsibilities:

• Management reporting: Provide timely, sound and actionable financial recommendations from insights on scenarios of future performance. Interpret, explain and drive financial performance using additional business insight and local knowledge to develop commentaries.

• Strategic and tactical planning, budgeting and forecasting: Plan, Budget, RF1/2/3: Advise on key business planning assumptions, trade-offs and opportunities based on "what if" scenarios. Provide enhanced insight on revenue and sales drivers based on understanding of competitor activities and local business knowledge. Provide clearly constructed recommendations for actions. Finalize the messaging and content for the budget presentation material.

• Investment: Identify areas of financial performance that merit analytical investigation and request support through the demand management framework. Provide support, review and challenge on investments in technology, acquisitions or product rollouts from development of business cases, through the acquisition lifecycle to reviewing financial performance and outcomes.
• Workflow transformation: Partner with central AI Enablement team to identify and implement automation opportunities across finance workflows. Evaluate existing processes to uncover efficiency gains and prioritize and track transformation initiatives.

• Internal control: Provide insight for the annual audits with the support of accounting. Follow internal controls and procedures to comply with data integrity and consistency.

• Relations network (internal / external): Develop excellent relations and maintain regular contact with Business Unit CFO, Directors, Business Partners, Global Analytics, and Data Teams.

Qualifications:

• Possess 4+ years of experience in a financial role (essential) and a deep understanding of P & L metrics and drivers working in a global organization
• Have a Financial Degree or Diploma, MBA or advanced business degree. Excellent knowledge of financial and management accounting, process and systems.
• Demonstrated experience of achieving results in an international environment, with appreciation of differences in culture and legal frameworks
• Experience of delivering a service through a period of significant change
• Familiarity with current AI tools and a natural curiosity for AI powered learning and willingness to challenge existing processes to develop efficiencies and provide deeper insights.
• Knowledge and application of financial technical accounting standards and management accounting techniques
• Robust knowledge and application of financial processes, metrics, drivers and dynamics for area of accountability
• System knowledge: Excel (advanced level), PowerPoint (intermediate), Hyperion, PeopleSoft (or equivalent systems)
• Ideally will have experience in LexisNexis /Industry comparator

#AIFluent
Work in a way that works for you
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, and study assistance, we will help you meet your immediate responsibilities and your long-term goals.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
Management Level
11 - Professional IC
Dayton Base Pay Range: $71,500 - $119,100. Geographic differentials may apply in some locations to better reflect local market rates. This job is eligible for an annual incentive bonus.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
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U.S. National Base Pay Range: $71,600 - $119,400. Geographic differentials may apply in some locations to better reflect local market rates.This job is eligible for an annual incentive bonus.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here
Please read our Candidate Privacy Policy.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.