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60 Realpage Customer Service Jobs Hiring Near You

RealPage

Product Support Agent III

Richardson, TX · On-site

... customer service experience, 4-5 years experience within a Software As A Service (SAAS) or RealPage Product Support team or a Bachelors or higher degree in a related field of study * Proficient in ...

New

RealPage

Customer Success Mgr III

... services. * Develop and deliver clear, concise, and compelling presentations, reports, and ... Understand customer's business goals and establish a RealPage wide customer plan that aligns ...

RealPage, Inc.

Customer Success Mgr III

Richardson, TX · On-site +1

$85K - $145K/yr

... services. * Develop and deliver clear, concise, and compelling presentations, reports, and ... Understand customer's business goals and establish a RealPage wide customer plan that aligns ...

RealPage, Inc.

Product Support Agent III

Richardson, TX · On-site

$21.54 - $36.63/hr

... customer service experience, 4-5 years experience within a Software As A Service (SAAS) or RealPage Product Support team or a Bachelors or higher degree in a related field of study * Proficient in ...

RealPage, Inc.

Product Support Agent III

Richardson, TX

$21.54 - $36.63/hr

Perform additional duties as required QUALIFICATIONS Required: * 5-7 years of technical customer service experience, 4-5 years experience within a Software As A Service (SAAS) or RealPage Product ...

New

RealPage, Inc.

Customer Success Mgr III

Richardson, TX · Remote

$85K - $145K/yr

... services. * Develop and deliver clear, concise, and compelling presentations, reports, and ... Understand customer's business goals and establish a RealPage wide customer plan that aligns ...

RealPage, Inc.

Solution Consultant II

Richardson, TX · Remote

$85K - $145K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solution Consultant I

Richardson, TX · On-site +1

$70K - $120K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solution Consultant I

Richardson, TX · Remote

$70K - $120K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solution Consultant II

Richardson, TX · Remote

$85K - $145K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solution Consultant II

Richardson, TX · On-site +1

$85K - $145K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solutions Architect I

Richardson, TX

$60.25 - $79.25/hr

... RealPage, our focus is on building great products that solve real-world problems for our customers ... design scalable services, derisk delivery, and raise the bar on quality and velocity. In our ...

RealPage, Inc.

Solution Consultant I

Richardson, TX · Remote

$70K - $120K/yr

Working with service delivery, business units, and other stakeholders, they are responsible for the overall implementation of a customer's RealPage solutions. Operating in a client-facing role, this ...

RealPage, Inc.

Solutions Architect I

Richardson, TX · On-site

$142K - $242K/yr

... RealPage, our focus is on building great products that solve real-world problems for our customers ... design scalable services, derisk delivery, and raise the bar on quality and velocity. In our ...

RealPage, Inc.

Solutions Architect I

Richardson, TX

$60.25 - $79.25/hr

... RealPage, our focus is on building great products that solve real-world problems for our customers ... design scalable services, derisk delivery, and raise the bar on quality and velocity. In our ...

RealPage, Inc.

Solutions Architect I

Richardson, TX

$142K - $242K/yr

... RealPage, our focus is on building great products that solve real-world problems for our customers ... design scalable services, derisk delivery, and raise the bar on quality and velocity. In our ...

RealPage, Inc.

Solutions Architect I

Richardson, TX · On-site

$142K - $242K/yr

... RealPage, our focus is on building great products that solve real-world problems for our customers ... design scalable services, derisk delivery, and raise the bar on quality and velocity. In our ...

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RealPage Jobs Information

Do workers at RealPage get paid breaks?

Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and April 2026.

Does RealPage pay people when they’re sick?

Yes. Most people get paid when they’re sick.
78% of people say they would get paid if they were sick but scheduled to work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Is the health insurance from RealPage affordable enough for their workers?

Most people say the health insurance costs are okay.
80% of people say the health insurance costs are okay
Based on data from 5 people who took the Breakroom Quiz between March 2025 and December 2025.

Do workers at RealPage worry about hours?

Most people don’t worry about getting enough hours.
80% of people report they don’t worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do RealPage workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
60% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

How easy is it to get time off at RealPage?

Some people find it hard to get time off.
38% of people report it’s hard to get time off.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.

Do RealPage managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

Do jobs at RealPage spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
0% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and April 2025.

How easy is it to take sick days at RealPage?

Most people find it easy to take sick days.
67% of people report that it’s easy to take time off if they are sick.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at RealPage feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at RealPage get to take their breaks without interruption?

Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between March 2025 and April 2026.

Is it stressful to work at RealPage?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at RealPage enjoy their jobs?

Only some people enjoy their job.
57% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at RealPage recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get enough training when they start at RealPage?

Most people didn’t get enough training when they started.
89% of people report they didn’t get enough training when they started working here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people get support to advance at RealPage?

Most people aren’t given support to advance their career here.
In the last year, 89% of people report not being given support to advance their career here.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people think RealPage’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
78% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and April 2026.

Do workers feel well informed about how RealPage is doing?

Most people don’t feel well informed about how the company is doing.
75% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and April 2026.
What are the most popular jobs at Realpage?
What are the most popular categories at Realpage?
Infographic showing various Customer Service job openings at Realpage in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 45% Physical, 15% Hybrid, and 40% Remote job distribution.

Product Support Agent III

RealPage

Richardson, TX • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New

RealPage rating

6.0

Company rating: 6.0 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

224th of 242 rated software companies

Job description

Overview
The Product Support Agent III is a senior, experienced product support specialist who resolves complex inquiries and solution requests from property management professionals using RealPage's Data & Analytics products, including Business Intelligence, BI Exchange, and Central Reporting. This individual quickly diagnoses root cause across diverse client inquiries, accurately documents all associated issues in the CRM tool, and delivers resolution directly or escalates to appropriate leadership or engineering channels. The Product Support Agent III also mentors teammates to deepen their expertise in RealPage's Data & Analytics products, sharpen troubleshooting practices, and strengthen overall client satisfaction and confidence.
Responsibilities
PRIMARY RESPONSIBILITIES
  • Serves as a Subject Matter Expert (SME) on RealPage's Data & Analytics products, including Business Intelligence, BI Exchange, Central Reporting, providing detailed training to customers through how-to sessions, walk-throughs, and documentation.
  • As business needs dictate, the channel priorities (inbound/email/chat/text) may change to ensure that we have adequate coverage across all support channels. As such, the Product Support Agent III's focus may shift from e-mail to inbound calls, etc.
  • Troubleshoot integrated products with customers to isolate issues to root cause escalating to Product Development when required.
  • As a SME, analyzes data, systems and software functions and escalate cases to Problem Management, engineering or other teams to resolve a customer issue.
  • Mentors peers on delivering customer centric care via phone, chat, text and email interactions with customers that drives customer satisfaction for complex client issues
  • Advanced understanding of the industry, customer's portfolio of products, and their business processes or residents to deliver a personalized experience with every customer interaction
  • Shares experience and expertise with team members assisting with a deepening knowledge and faster uptake to finding customer solutions involving the full range of supported RealPage products and processes
  • Manages real time solutions while setting realistic expectations, retaining customer confidence, satisfaction and relationships
  • Achieve SME levels of customer satisfaction and problem resolutions as measured by customer input, satisfaction surveys and efficiency metrics
  • Use experience and expertise to document and share product knowledge solutions; new concepts, processes or efficiencies
  • Continue to learn and become proficient on four or more RealPage products by gaining "Skills Certification" in assigned Product Support areas and more as career progresses
  • Perform additional duties as required
Qualifications
QUALIFICATIONS
Required:
  • 5-7 years of technical customer service experience, 4-5 years experience within a Software As A Service (SAAS) or RealPage Product Support team or a Bachelors or higher degree in a related field of study
  • Proficient in RealPage Data & Analytics products; able to shift priorities and systems with little notice or supervision
  • Mindset of an emerging leader; with equivalent communication, problem solving and technical skills
  • Experience using advanced functions of MS Office applications (Word, Outlook, PowerPoint, and Excel); able to mentor and assist junior teammates in these applications when appropriate
  • Resourceful, creative, and able to think outside the box; able to assess and identify or develop new concepts, processes and efficiencies
  • Infectious energy and motivation positively impacting team performance and customer experiences
  • Operate during an assigned shift determined upon hire based on business need and able to work a flexible schedule, occasional overtime may be required
  • Ability to perform all other duties as may be assigned from time-to-time to support organizational change, new products or customer driven initiatives
KNOWLEDGE/SKILLS/ABILITIES
Required:
  • Previous senior associate, Team Leader or trainer with contact center experience; especially within the SAAS environment
  • Previous Technical Troubleshooting experience; especially in the SAAS environment
  • Specialized technical knowledge related to department; networking, hardware and software resolutions, routing, websites and web applications
  • Experience in the multifamily housing industry, property management or real estate
Physical Demands and Working Conditions
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must have the ability to operate a personal computer and express or exchange ideas by means of the spoken word. May be required to sit and/or stand for long periods of time. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. May be required to lift or move 10+ pounds.
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Salary and Benefits:
RealPage provides a competitive salary package along with a comprehensive benefit plan that includes:
  • Health, dental, and vision insurance.
  • Retirement savings plan with company match.
  • Paid time off and holidays.
  • Professional development opportunities.
  • Performance-based bonus based on position.

Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance.
Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees.
Pay Range
USD $21.54 - USD $36.63 /Hr.

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