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Puget Sound Energy

60 Puget Sound Energy Customer Service Jobs Hiring Near You

Puget Sound Energy

Energy Management Engineer I

Bothell, WA · On-site

$80.20K - $115.80K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Provides exceptional customer service by managing customer expectations by clearly communicating ...

Puget Sound Energy

Energy Management Engineer I

Bothell, WA · On-site

$80.20K - $115.80K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Provides exceptional customer service by managing customer expectations by clearly communicating ...

Puget Sound Energy

Claims Adjuster

Bremerton, WA

$72.70K - $103.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting ...

Puget Sound Energy

Claims Adjuster

Tacoma, WA · On-site

$72.70K - $103.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting ...

Puget Sound Energy

Claims Adjuster

Tacoma, WA · On-site

$72.70K - $103.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting ...

Puget Sound Energy

Claims Adjuster

Poulsbo, WA · On-site

$72.70K - $103.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting ...

Puget Sound Energy

Claims Adjuster

Tacoma, WA

$72.70K - $103.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Our team provides a valuable service to PSE. The Claims Adjuster is responsible for conducting ...

Puget Sound Energy

Senior Business Analyst

Bellevue, WA · On-site

$82K - $136.30K/yr

The Growth Strategy team at Puget Sound Energy is accountable for enabling beneficial customer ... Strong customer service, communication, and interpersonal skills with the ability to work well in a ...

Puget Sound Energy

Senior Business Analyst

Bellevue, WA · On-site

$82K - $136.30K/yr

The Growth Strategy team at Puget Sound Energy is accountable for enabling beneficial customer ... Strong customer service, communication, and interpersonal skills with the ability to work well in a ...

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Puget Sound Energy

Senior Business Analyst

Bellevue, WA · On-site

$82K - $136.30K/yr

The Growth Strategy team at Puget Sound Energy is accountable for enabling beneficial customer ... Strong customer service, communication, and interpersonal skills with the ability to work well in a ...

Puget Sound Energy

Energy Management Engineer II

Bothell, WA · On-site

$82K - $136.30K/yr

Puget Sound Energy is looking to grow our community with top talented individuals like you! With ... Provides exceptional customer service by managing customer expectations by clearly communicating ...

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All JobsPuget Sound Energy Customer Service Jobs

Puget Sound Energy Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Puget Sound Energy?

Puget Sound Energy is a utility company that prioritizes customer satisfaction, community involvement, and environmental stewardship, fostering a culture of reliability and customer-centricity.

The company operates with a team-based structure, where employees work together to deliver electricity and natural gas to customers across the Pacific Northwest, with a focus on innovation and continuous improvement. Employees have access to a range of benefits, including training and development opportunities, flexible work arrangements, and a comprehensive compensation package.

Working at Puget Sound Energy may appeal to candidates who value a stable and secure work environment, opportunities for professional growth and development, and the chance to contribute to a company that plays a critical role in powering the region's communities.
What are the most popular jobs at Puget Sound Energy?
What are the most popular categories at Puget Sound Energy?
Infographic showing various Customer Service job openings at Puget Sound Energy in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 95% Physical, and 5% Hybrid job distribution.
Energy Management Engineer I

Energy Management Engineer I

Puget Sound Energy

Bothell, WA • On-site

$80.20K - $115.80K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Puget Sound Energy is looking to grow our community with top talented individuals like you!  With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now.

PSE's Customer Energy Mgmt & Renewables team is looking for qualified candidates to fill an open Energy Management Engineer I position!


Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process.

Job Description

While working under direct supervision of more experienced staff, the duties of the Energy Management Engineer include performing all aspects of efficiency projects with business customers for several PSE energy efficiency programs under tariffed electric and gas conservation schedules.  Specific duties may include 1) Managing and implementing all phases of projects with customers from development through final installation verification, 2) management of specific programs and initiatives, and 3) oversight of outside contractors.  Assignments involve customer projects with some technical complexity.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct.  Ensures duties are performed in accordance with all regulatory compliance obligations.

This job is considered "safety sensitive" as defined in RCW 49.44.240 and is subject to pre-employment drug screening that includes screening for the presence of marijuana and marijuana metabolites.

Job Responsibilities
  • Provides technical and project management functions to customer projects to produce sustainable energy savings by performing or overseeing energy audits of building energy systems including:
    • review of facility energy-usage patterns
    • detailed analyses of complex efficiency measures including energy use modeling
    • the applicability and recommendations of measures for achieving greater energy efficiency of measures to customer facilities and operations
    • final inspection of completed projects.
  • Provides exceptional customer service by managing customer expectations by clearly communicating status and next steps.
  • Implements projects and programs while ensuring compliance of all financial procedures; assists in the development of new and revised department policy proposals to increase effectiveness of programs and services.
  • Consults with others on technical, regulatory policy and financial analyses.
  • Monitors the development and market acceptability of new energy technologies.
  • Supports emergency response work as requested.
  • Performs other duties as assigned.
Minimum Qualifications
  • Bachelor of Science degree in electrical, mechanical, civil or other appropriate engineering discipline.
  • Entry level to 3 years of experience in engineering design, preparation of specifications, technical field work, or system studies. Other prior non-engineering work experience may be considered for individuals at this level.
  • Strong interpersonal and communications skills.
Desired Qualifications
  • Demonstrated project and/or program management skills. 
  • Customer service experience.
  • Utility energy efficiency project experience.
  • Working towards CEM credentials.
Additional Information

At PSE, we value our employees and provide them with opportunities to excel. We offer a competitive and comprehensive total rewards package. To learn more about why PSE is a great place to work, see our Employee Value Proposition, which highlights our commitment to employee growth, work-life balance, and meaningful career opportunities in the energy sector.

The pay range for this position is $80,200.00 - $115,800.00, and this position is eligible for annual goals based incentive bonuses. 

PSE offers a suite of benefits to our employees. Employees are eligible for medical, dental, vision, basic life, and short- and long-term disability insurance.  There are additional voluntary options of supplemental life insurance, accidental death and dismemberment insurance, flexible spending accounts for health care and dependent daycare, and an Employee assistance program (EAP).  For long term savings, PSE offers a 401(k) investment option and a cash balance retirement plan.  Employees will also receive Paid Time Off (PTO) and Paid Holidays throughout the calendar year. Detailed benefit overviews can be found on our Career page - Why Work For Us (pse.com). 

Families and businesses depend on PSE to provide the energy they need to pursue their dreams. Our steadfast commitment to serving Washington communities with safe, dependable and efficient energy started in 1873. Today we're building the Northwest's energy future through efforts like our award winning energy efficiency programs and our leadership in renewable energy. 

Puget Sound Energy is committed to providing equal employment opportunity to all qualified applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, sexual orientation, gender identity, marital status, veteran status or presence of a disability that with or without reasonable accommodation does not prevent performance of the essential functions of the job, or any other category prohibited by local, state or federal law.

Should you have a disability that requires assistance and/or reasonable accommodation with the job application process, please contact the Human Resources Staffing department at jobs@pse.com or 425-462-3017.

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