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120 Petsmart Retail Customer Service Representative Jobs Hiring Near You

The London Group LLC

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Retail Customer Service Representative

Fort Myers, FL · On-site

$45K - $55K/yr

We are currently seeking Entry-Level Retail Customer Service Representatives who are passionate about helping others, eager to learn, and ready to grow within a collaborative, fast-paced environment.

New

Roessel Joy LLC

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Retail Customer Service Representative

Sudbury, MA · On-site

$19 - $20/hr

The company serves both individual customers and professional landscapers and is recognized for its knowledgeable team, quality products, and strong commitment to customer service. This is a hands-on ...

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PetSmart Jobs Information

Do workers at PetSmart get paid breaks?

Sometimes. Only some people get paid breaks.
56% of people say they don’t get paid breaks.
Based on data from 96 people who took the Breakroom Quiz between March 2026 and August 2026.

Does PetSmart pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
63% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 104 people who took the Breakroom Quiz between March 2026 and August 2026.

At PetSmart, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 64 people who took the Breakroom Quiz between March 2026 and August 2026.

Are part-time workers able to get health insurance from PetSmart?

Most people who work part-time can't get health insurance.
71% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 114 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at PetSmart?

Only some people who work part-time get paid time off.
59% of people who work part-time say they don’t get paid time off
Based on data from 119 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from PetSmart affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 140 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at PetSmart?

Most people get paid time off work.
73% of people say they get paid time off.
Based on data from 106 people who took the Breakroom Quiz between March 2026 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 52% of people with changing schedules find out their shifts one week or less ahead of time.
  • 34% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 12% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 86 people who took the Breakroom Quiz between March 2026 and August 2026.

Do workers at PetSmart worry about hours?

Some people worry about getting enough hours.
51% of people report they worry about getting enough hours.
Based on data from 88 people who took the Breakroom Quiz between March 2026 and August 2026.

Do PetSmart workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 86 people who took the Breakroom Quiz between March 2026 and August 2026.

How easy is it for PetSmart workers to change shifts?

Some people find it hard to change shifts.
42% of people report that it’s hard to change shifts if they need to.
Based on data from 65 people who took the Breakroom Quiz between March 2026 and August 2026.

How easy is it to get time off at PetSmart?

Some people find it hard to get time off.
37% of people report it’s hard to get time off.
Based on data from 91 people who took the Breakroom Quiz between March 2026 and August 2026.

Do PetSmart managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
37% of people say their manager changes their shift schedule at the last minute.
Based on data from 76 people who took the Breakroom Quiz between March 2026 and August 2026.

Do jobs at PetSmart spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
16% of people report that their job takes up time that they don’t get paid for.
Based on data from 82 people who took the Breakroom Quiz between March 2026 and August 2026.

How easy is it to take sick days at PetSmart?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 108 people who took the Breakroom Quiz between March 2026 and August 2026.

Is a PetSmart job good for students?

Most students say this is a good place to work if you’re studying.
87% of students report this is a good place to work if you’re studying.
Based on data from 68 people who took the Breakroom Quiz between August 2025 and August 2026.

Is working at PetSmart good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 70 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at PetSmart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
77% of people say they’re treated with respect by their managers.
Based on data from 96 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people at PetSmart get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 94 people who took the Breakroom Quiz between March 2026 and August 2026.

Is it stressful to work at PetSmart?

Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 113 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people at PetSmart enjoy their jobs?

Most people enjoy their job.
75% of people report they enjoy their job.
Based on data from 93 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people at PetSmart recommend working with their team?

Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 119 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people get enough training when they start at PetSmart?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 114 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people get support to advance at PetSmart?

Only some people are given support to advance their career here.
In the last year, 42% of people report not being given support to advance their career here.
Based on data from 102 people who took the Breakroom Quiz between March 2026 and August 2026.

Do people think PetSmart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
81% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 110 people who took the Breakroom Quiz between March 2026 and August 2026.

Do workers feel well informed about how PetSmart is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 106 people who took the Breakroom Quiz between March 2026 and August 2026.

What other companies are hiring for Retail Customer Service Representative jobs?

What are the most popular jobs at Petsmart?

What are the most popular categories at Petsmart?

Infographic showing various Retail Customer Service Representative job openings at Petsmart in the United States as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% Physical job distribution.

Retail Customer Service Representative

PostNet - TX264

Houston, TX • On-site

$14.50 - $19/hr

Full-time

Re-posted 27 days ago

Job description

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development
A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking - must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver's license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail
Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner
Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!
Employment Type: FULL_TIME

Apply