PetSmart
PetSmart

88 Petsmart Associate Lead Jobs Hiring Near You

Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we ...

PetsHotel Lead

Columbus, OH · On-site

$15.58 - $19.67/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we ...

Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we ...

PetsHotel Lead

Columbus, OH · On-site

$15.58 - $19.67/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

PetsHotel Lead

Columbus, OH

$15.58 - $19.67/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Pets Hotel Lead About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating ...

Retail Operations Lead

Columbus, OH · On-site

$13.65 - $19.15/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Retail Operations Lead

Columbus, OH

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Retail Operations Lead

Columbus, OH · On-site

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Retail Operations Lead

Columbus, OH

$14.50 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Retail Customer Service Lead

Grove City, OH · On-site

$13.65 - $19.15/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Retail Customer Service Lead

Grove City, OH

$16 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Retail Customer Service Lead

Grove City, OH

$16 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Retail Customer Service Lead

Grove City, OH · On-site

$16 - $17.75/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to ...

Retail Operations Lead

Columbus, OH · On-site

$13.65 - $19.15/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Retail Operations Lead

Columbus, OH · On-site

$13.65 - $19.15/hr

Associate discounts * Tuition Assistance * Career pathing * Development opportunities Job Summary PetSmart's Process Lead (Retail Operations Lead) has shared responsibility to drive operational ...

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

Retail Operations Manager

Heath, OH · On-site

$17.16 - $26.16/hr

Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart's policies and procedures.

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PetSmart Jobs Information

Do workers at PetSmart get paid breaks?

Sometimes. Only some people get paid breaks.
59% of people say they don’t get paid breaks.
Based on data from 127 people who took the Breakroom Quiz between December 2025 and June 2026.

Does PetSmart pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 150 people who took the Breakroom Quiz between December 2025 and June 2026.

At PetSmart, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
67% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 94 people who took the Breakroom Quiz between December 2025 and June 2026.

Are part-time workers able to get health insurance from PetSmart?

Most people who work part-time can't get health insurance.
71% of people who work fewer than 30 hours a week say they can’t get health insurance
Based on data from 114 people who took the Breakroom Quiz between November 2024 and March 2025.

Do part-time workers get paid time off at PetSmart?

Only some people who work part-time get paid time off.
54% of people who work part-time say they don’t get paid time off
Based on data from 180 people who took the Breakroom Quiz between June 2025 and June 2026.

Is the health insurance from PetSmart affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 65 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get paid time off at PetSmart?

Most people get paid time off work.
72% of people say they get paid time off.
Based on data from 150 people who took the Breakroom Quiz between December 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 50% of people with changing schedules find out their shifts one week or less ahead of time.
  • 37% of people with changing schedules find out their shifts two weeks ahead of time.
  • 5% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 127 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers at PetSmart worry about hours?

Some people worry about getting enough hours.
54% of people report they worry about getting enough hours.
Based on data from 128 people who took the Breakroom Quiz between December 2025 and June 2026.

Do PetSmart workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 126 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it for PetSmart workers to change shifts?

Some people find it hard to change shifts.
45% of people report that it’s hard to change shifts if they need to.
Based on data from 93 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to get time off at PetSmart?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 128 people who took the Breakroom Quiz between December 2025 and June 2026.

Do PetSmart managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
34% of people say their manager changes their shift schedule at the last minute.
Based on data from 114 people who took the Breakroom Quiz between December 2025 and June 2026.

Do jobs at PetSmart spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 120 people who took the Breakroom Quiz between December 2025 and June 2026.

How easy is it to take sick days at PetSmart?

Some people find it hard to take sick days.
41% of people report that it’s hard to take time off if they are sick.
Based on data from 149 people who took the Breakroom Quiz between December 2025 and June 2026.

Is a PetSmart job good for students?

Most students say this is a good place to work if you’re studying.
86% of students report this is a good place to work if you’re studying.
Based on data from 106 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at PetSmart good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
34% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 71 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at PetSmart feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 138 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at PetSmart get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 133 people who took the Breakroom Quiz between December 2025 and June 2026.

Is it stressful to work at PetSmart?

Most people feel stressed out here.
79% of people say they often feel stressed out at work.
Based on data from 157 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at PetSmart enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 130 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people at PetSmart recommend working with their team?

Only some people recommend working with their team.
59% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 165 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get enough training when they start at PetSmart?

Some people didn’t get enough training when they started.
46% of people report they didn’t get enough training when they started working here.
Based on data from 151 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people get support to advance at PetSmart?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 142 people who took the Breakroom Quiz between December 2025 and June 2026.

Do people think PetSmart’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 145 people who took the Breakroom Quiz between December 2025 and June 2026.

Do workers feel well informed about how PetSmart is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 146 people who took the Breakroom Quiz between December 2025 and June 2026.
Infographic showing various Associate Lead job openings at Petsmart in the United States as of June 2026, with employment types broken down into 86% Full Time, and 14% Part Time. Highlights an 100% Physical job distribution.
PetsHotel Lead

Other

Medical, Retirement, PTO

Posted 2 days ago


PetSmart rating

6.0

Company rating: 6.0 out of 10

Based on 1,084 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers


Job description

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Job Description  

PetSmart does Anything for Pets - JOIN OUR TEAM! 

Pets Hotel Lead

About Life at PetSmart 

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role. 

Benefits that benefit you  

  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts 
  • Tuition Assistance 
  • Career pathing 
  • Development opportunities 

Job Summary

PetSmart's PetsHotel Experience Lead provides exceptional service to pet parents and the pets in our care while upholding the company's vision, mission, values, and strategy. This role provides a welcoming and safe environment to pets, ensuring proper healthcare and facility cleanliness. Alongside the PetsHotel Experience Leader, they are responsible for maintenance and oversight of the PetsHotel, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment. 

Essential Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:  

  • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth. as well as providing feedback into associate performance reviews, disciplinary action and promotions.  
  • Delegate and validate completion of daily tasks.  
  • Leads and directs associates when acting as the leader on duty.  
  • Address and administer associate complaints and grievances. 
  • Recognizes and celebrates associates driving overall associate engagement.  

Hotel Operations and Overall Store Experience:  

  • Responsible for the pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.  
  • Responsible for pet healthcare and facility cleanliness within the hotel (medication, feeding, watering, etc.) 
  • Responsible for administering pet parent or vet provided medication for pets. 
  • Ensures that all pets within the hotel are taken to and from the Vet and responsible for reporting when a sick/injured pet is identified within the store. 
  • Accurately completes and performs check-in and check-out process for all guests and obtains the appropriate health and medical information for guests (ensures paperwork is completed accurately). 
  • Ensures reservations for pet boarding and doggie day camp are within established policies and procedures, declining reservations when necessary. 
  • Responsible for the monthly hotel safety reporting/standards.  
  • Shared responsibility to complete the daily morning safety observation walk. 
  • Shared responsibility for store opening and closing procedures to ensure brand promise is upheld.  
  • Maintains total store cleanliness standards. 
  • Coordinates hotel events and other promotional strategies.  
  • Sells merchandise and services 
  • Maintains store standards and leads a culture of empowerment by ensuring compliance with our policies and procedures (P&Ps) and code of ethics. 
  • Ensures a safe environment for our associates, pets, and pet parents.  
  • Responsible for safety incident support and follow up. 
  • Ensures routine maintenance is performed on all equipment in the PetsHotel. This includes identifying potential system issues and partnering with facilities to resolve issues. 
  • Assists and works in other departments as required. Other duties may be assigned. 
  • Follows all Company Policies and Procedures 

Qualifications

  • 2+ years of retail supervisory experience in a customer-focused environment. 
  • Leadership experience preferred. 
  • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.  
  • Proficiency in computer applications. 
  • Strong written and verbal communication skills. 
  • Ability to react under pressure and maintain composure.  
  • Strong organizational skills and attention to detail. 

Supervisory responsibility

  • No direct reports, however, are expected to guide and support the development of other associates. 
  • Provides feedback on associate performance to direct supervisor.  
  • Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. 

Essential physical demands and work environment

  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
  • While performing this job, the associate is occasionally exposed to moving mechanical parts and a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love 

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!  

PetSmart is an Equal Opportunity Employer  

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.        

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/

Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)   

For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.

Pay Details 
$15.58 - 19.67
Pay Rate Type 
Hourly
Apply Now

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About PetSmart

Sourced by ZipRecruiter

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.

Industry

Retail and legal services

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US