60 Permitflow Customer Success Manager Jobs Hiring Near You

PermitFlow is redefining how America builds. We're an applied AI company serving the nation's builders, tackling one of the largest information challenges in the economy: understanding what can be built, where, and how. Our AI agent workforce helps the fastest-growing construction companies navigate everything from permitting and licensing to inspections and project closeouts - accelerating housing, clean-energy, and infrastructure development across the country.

Despite being a $1.6T industry, construction still suffers from massive delays, wasted capital, and lost opportunity. PermitFlow has already delivered unprecedented speed, accuracy, and visibility to over $20B in development, helping contractors reduce compliance time, de-risk projects, and scale with confidence.

As the U.S. enters a new capex supercycle across data centers, factories, housing, and renewables, joining PermitFlow means building the AI infrastructure at the core of every construction project driving the next wave of reindustrialization.

We've raised over $90M, most recently completing our Series B, from top-tier investors including Accel, Kleiner Perkins, Initialized, Y Combinator, Felicis, and Altos Ventures, with backing from leaders at OpenAI, Google, Procore, ServiceTitan, Zillow, PlanGrid, and Uber.

Our HQ is in New York City with a hybrid schedule (3 in-office days per week). We prefer NYC-based candidates or those open to relocation.

Role Overview

PermitFlow is looking for an Enterprise Account Manager who'll be the trusted partner to our most strategic customer-driving adoption, expansion, and long-term success across multi-brand, multi-region accounts. You'll lead complex enterprise relationships that span operators, executives, and product stakeholders, ensuring our customers achieve measurable outcomes and continued growth.

This is a foundational role in shaping PermitFlow's enterprise customer motion. You'll work directly with the CEO, VP of Sales, and cross-functional leadership to define how we grow our footprint across Enterprise Accounts, primarily in the Home Services space. You'll thrive if you love solving hard problems, guiding change, and operating at the intersection of construction and technology.

What You'll Do

• Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders

• Partner with the CEO and VP of Sales to bring order to a new function-uncovering best practices, running experiments, and building a scalable motion for the Account Management team.

• Lead customer success and expansion efforts across multiple divisions, brands, and geographies

• Develop and execute account plans to drive adoption, utilization, and renewals

• Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans

• Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success

• Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities

• Forecast renewals, track expansion pipelines, and maintain accurate account health metrics

• Serve as a trusted advisor to customers-translating PermitFlow's platform capabilities into operational and financial value

• Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy

What We're Looking For

• Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world's largest and most complex industries

• Enterprise Account Management Pro: 8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts

• Relationship Builder: Proven ability to to build trust and executive alignment with senior corporate executives and field-level and regional GMs

• Thrive in Ambiguity: Excellent at navigating uncertainty with perseverance, hustle, and a bias for action.

• Strategic Operator: Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms

• Analytical & ROI-Driven: Can quantify business impact, build executive decks, and connect value to metrics

• Builder Mentality: Excited to join a fast-scaling startup in build mode-creating the systems, processes, and culture that define our enterprise customer motion

• Construction-Tech or Adjacent SaaS Experience: Background in construction-tech, PropTech, or Field Service software a nice-to-have; familiarity with home-services contractors or builders a plus

• Mission-Driven: Energized by changing how construction gets built and bringing technology to one of the world's largest and most complex industries

How Success Will Be Measured

• Retention and expansion of enterprise accounts across multiple brands, regions, and products.

• Growth in platform adoption and engagement among enterprise stakeholders

• Execution of structured account plans that drive measurable ROI and customer satisfaction

• Strength of relationships and strategic alignment with customer executives

• Quality of collaboration with internal teams and contribution to PermitFlow's enterprise GTM evolution

What We Offer (Full-Time Roles Only)

• Competitive salary and meaningful equity in a high-growth company

• 100% company-paid base medical, dental, and vision coverage for employees + healthcare FSA

• 401(k) savings plan

• Unlimited PTO and paid family leave

• Home office & equipment stipend

• Daily in-office lunch and dinner provided

• Commuter benefits (pre-tax transit and parking)

PermitFlow provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, gender expression, or family status, as protected by applicable law.

We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. All employment decisions are based on merit, qualifications, and business needs.