Peraton
Peraton

20 Peraton Customer Service Jobs Hiring Near You

Peraton Jobs Information

What is it like to work at Peraton?

Peraton is a technology-driven company that values innovation, collaboration, and customer satisfaction, fostering a dynamic and inclusive work environment.

The company's structure is organized around mission-focused teams, with employees working on cutting-edge projects in areas such as space, cybersecurity, and telecommunications, often in partnership with government agencies and private sector clients. Peraton's work environment is characterized by a mix of on-site and remote work arrangements, with access to state-of-the-art facilities and resources.

Working at Peraton may appeal to candidates who are passionate about applying technology to solve complex problems, are eager to contribute to high-stakes projects, and value opportunities for professional growth and development in a rapidly evolving industry.

What makes Peraton an attractive place to work?

Peraton is a leading provider of mission-critical services and solutions to the U.S. government and its allies, with a strong reputation for delivering innovative and secure technology solutions. The company offers a dynamic work environment that fosters collaboration, innovation, and professional growth, with opportunities to work on high-impact projects and contribute to the nation's defense and security. By joining Peraton, individuals can develop their skills and expertise in a stable and secure industry, with opportunities for advancement and career development in a rapidly evolving field.

Do workers at Peraton get paid breaks?

Yes. Most people get paid breaks.
68% of people say they get paid breaks.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Peraton pay people when they’re sick?

Yes. Most people get paid when they’re sick.
71% of people say they would get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between December 2024 and June 2026.

At Peraton, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
64% of people say they have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from Peraton affordable enough for their workers?

Most people say the health insurance costs are okay.
91% of people say the health insurance costs are okay
Based on data from 23 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at Peraton?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 58% of people with changing schedules find out their shifts one week or less ahead of time.
  • 25% of people with changing schedules find out their shifts two weeks ahead of time.
  • 8% of people with changing schedules find out their shifts three weeks ahead of time.
  • 8% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 12 people who took the Breakroom Quiz between January 2025 and December 2025.

Do workers at Peraton worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Peraton workers get to choose the shifts they work?

Most people get to choose which shifts they work.
70% report that they have enough control over which shifts they work.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it for Peraton workers to change shifts?

Most people find it easy to change shifts.
91% of people report that it’s easy to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to get time off at Peraton?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and June 2026.

Do Peraton managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and May 2026.

Do jobs at Peraton spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

How easy is it to take sick days at Peraton?

Most people find it easy to take sick days.
96% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and June 2026.

Is a Peraton job good for students?

Only some students say this is a good place to work if you’re studying.
43% of students report this isn’t a good place to work if you’re studying.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and May 2026.

Is working at Peraton good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
95% of people who care for a child or other relative report this is a good place to work.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at Peraton feel treated with respect by their managers?

Most people feel treated with respect by their managers.
85% of people say they’re treated with respect by their managers.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Peraton get to take their breaks without interruption?

Most people get breaks without interruption.
83% of people report that they get to take their breaks without interruption.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at Peraton?

Most people feel stressed out here.
69% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Peraton enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people at Peraton recommend working with their team?

Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get enough training when they start at Peraton?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people get support to advance at Peraton?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 45 people who took the Breakroom Quiz between November 2024 and June 2026.

Do people think Peraton’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
82% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how Peraton is doing?

Only some people feel well informed about how the company is doing.
47% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 49 people who took the Breakroom Quiz between December 2024 and June 2026.
What are the most popular job types at Peraton?
    Infographic showing various Customer Service job openings at Peraton in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution.

    Director, Enterprise Capabilities Architect, Systems Engineering, C2, and Networks Architect

    Peraton

    Reston, VA

    $71.75 - $92.50/hr

    Full-time

    Posted 12 days ago


    Peraton rating

    8.3

    Company rating: 8.3 out of 10

    Based on 56 frontline employees who took The Breakroom Quiz

    50th of 223 rated it services


    Job description

    Responsibilities

    Peraton is looking for a Director, Systems Engineering, C2, and Networks Architect to join the Corporate Growth, Enterprise Capabilities and Solutions team as one of the technical leads behind our most competitive pursuits. You will provide thought leadership and design differentiated service offerings, architectures, and technical strategies mission systems engineering, command and control, and intelligence and defense applications. These provide the people and process elements to the Peraton Labs technology developments. You will work directly alongside capture teams, growth leaders, sector CTOs, and technical SMEs from early strategic opportunity shaping through proposal submission to build solutions that win contracts and frameworks that make winning repeatable. If you are energized by high-stakes technical challenges and want to see your work translate directly into contract wins, this role was built for you.

    What you'll do:

    • Lead the Peraton Enterprise Capabilities and Solutions Portfolio for mission systems engineering, command and control, and intelligence and defense applications from strategy through execution, ensuring every offering is aligned to business priorities, technically sound, and built to compete across all Peraton customer's market spaces.
    • Work directly with capture teams, sector growth leaders, and SMEs to shape Mission Engineering solutions from early opportunity identification through proposal submission.
    • Develop technical discriminators, solution narratives, and competitive positioning materials that support capture and proposal efforts across the enterprise, with deep credibility in mission systems engineering, command and control architecture, and intelligence and defense applications.
    • Design and develop scalable, reusable mission engineering service offerings, architectures, and technical frameworks that give Peraton's sector teams a competitive edge on federal pursuits.
    • Continuously evolve the portfolio by analyzing capability gaps, technology readiness, and market trends across mission systems, defense acquisition, and national security requirements to identify portfolio enhancements and competitive differentiation opportunities that strengthen Peraton's position in core markets.
    • Provide thought leadership and author white papers and other solution artifacts to support customer engagement efforts highlighting newly developed frameworks and Peraton Labs applicable technologies.
    • Partner with sector growth teams, business stakeholders, and engineering leadership to translate market opportunities into viable, differentiated service offerings.
    • Drive the design and architecture of services across the portfolio. Ensure each service is fully defined with supporting sales assets, cost models, and solution guides that equip sector teams to sell and deliver.
    • Present technical strategies, mission architecture roadmaps, and solution recommendations to customers, capture teams, and executive leadership with the clarity and confidence to drive decisions.
    • Engage with key customers, industry partners, and technology vendors to stay ahead of evolving mission requirements, emerging defense capabilities, and competitive dynamics across Peraton's national security customer base.
    Qualifications

    Required Qualifications:

    • 16+ years of industry experience 
    • Deep expertise in systems engineering principles and methodologies aligned to INCOSE and DoD systems engineering frameworks, with demonstrated experience applying them across the full defense acquisition lifecycle
    • Proven experience with Model-Based Systems Engineering (MBSE) using tools such as Cameo, Rhapsody, or MATLAB/Simulink to design, analyze, and communicate complex mission system architectures
    • Demonstrated experience designing and integrating C4ISR systems and mission applications, with working knowledge of DoDAF viewpoints and their application to mission architecture development
    • Working knowledge of interoperability standards including and tactical data links such as Link 16, and experience designing systems that operate across multi-domain environments
    • Experience with real-time and embedded systems engineering for mission-critical applications, including sensor fusion and multi-domain data integration across air, land, sea, space, and cyber domains
    • Demonstrated experience with digital engineering practices and model-based design applied across defense acquisition programs
    • Direct experience supporting federal government customers in a contractor environment, with a working understanding of mission requirements, acquisition processes, and the competitive federal market
    • Proven experience contributing to competitive federal pursuits, including technical solution development, architecture design, or competitive positioning in support of capture or proposal efforts
    • Demonstrated ability to translate complex mission engineering concepts into compelling solution narratives for capture teams, executive leadership, and government evaluators
    • A demonstrated bias for action and a track record of delivering technical work that contributed directly to competitive wins
    • US citizenship and ability to obtain a Top Secret security clearance

    Desired Qualifications:

    • Active TS/SCI with Polygraph eligibility
    • Direct experience in capture management, proposal development, or technical volume leadership on large-scale, competitive federal mission systems or defense acquisition bids
    • Experience with Joint All-Domain Command and Control (JADC2) architecture, cross-domain integration, and the technical frameworks that enable multi-domain operations at scale
    • Familiarity with autonomous systems design and human-machine teaming architectures for contested and operationally demanding environments
    • Experience with space systems architecture including proliferated low earth orbit (pLEO) constellation integration and space-ground link design for mission applications
    • Working knowledge of AI-enabled mission systems and algorithm-driven decision support architectures operating at the tactical edge in degraded or contested environments
    • Experience designing resilient and survivable communications architectures for denied, degraded, intermittent, and limited (DDIL) operational environments
    • Familiarity with digital twin modeling applied to mission systems testing, simulation, and operational readiness assessment across the defense acquisition lifecycle
    • Working knowledge of Modular Open Systems Approach (MOSA) and open systems architecture principles aligned to DoD acquisition policy and program office expectations
    • Experience presenting mission system architectures and technical solutions directly to senior government customers, program offices, or operational commands
    • Prior experience developing competitive positioning materials, technical discriminators, or solution playbooks that supported pursuit efforts in the federal mission systems or defense market
    • Relevant certifications such as INCOSE Certified Systems Engineering Professional (CSEP), defense acquisition certifications aligned to DAU or DoD 5000 series programs, PMP, or relevant domain-specific defense technology credentials
    Peraton Overview

    Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.

    Target Salary Range$190,000 - $304,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.EEOEEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.Employment Type: FULL_TIME

    What Peraton employees say

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    Benefits

    Hours and flexibility

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    About Peraton

    Sourced by ZipRecruiter

    At Peraton, we re at the forefront of delivering the next big thing every day. We re the partner of choice to help solve some of the world s most daunting challenges, delivering bold, new solutions to keep people around the world safer and more secure.

    Industry

    It services

    Company size

    10,000+ Employees

    Headquarters location

    Herndon, VA, US

    Year founded

    2017