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21 Paychex Customer Service Jobs Hiring Near You

Paychex

Customer Experience Strategist

Saint Petersburg, FL · On-site +1

$93K/yr

... services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Customer Experience Strategist

Phoenix, AZ · On-site +1

$97K/yr

... services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site

$94K/yr

... advisory services together into a single connected HCM platform. As Paychex and Paycor come ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Customer Experience Strategist

West Henrietta, NY · On-site +1

$94K/yr

... services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're ... Overview The Customer Experience Strategist is an integral member of the Paychex Customer ...

Paychex

Client Service Representative

High Point, NC · On-site +1

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Allentown, PA · On-site

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Allentown, PA · On-site +1

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Allentown, PA · On-site +1

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

High Point, NC · On-site

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Baton Rouge, LA · Remote

$20 - $22/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Allentown, PA · On-site

$20/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Phoenix, AZ · Remote

$20 - $22/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Saint Petersburg, FL · On-site

$20 - $22/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

Paychex

Client Service Representative

Henrietta, NY · On-site

$20 - $22/hr

Overview Under a significant level of guidance and direction, provides customer service for one or more Paychex products. Uses prescribed guidelines to ensure good customer relations are maintained ...

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Paychex Jobs Information

What is it like to work at Paychex?

Paychex is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and dynamic work environment. As a leading provider of human capital management solutions, Paychex has a diverse team of professionals working together to deliver payroll, HR, and benefits services to clients across the United States. Working at Paychex may appeal to candidates who are interested in a stable and growing company with opportunities for professional development and advancement in a rapidly evolving industry.

What makes Paychex an attractive place to work?

Paychex is a well-established and reputable provider of human capital management solutions, serving over 670,000 businesses across North America. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and secure setting. By joining Paychex, individuals can contribute to the company's mission of helping businesses succeed and grow, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at Paychex get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Paychex pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

At Paychex, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Paychex affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Paychex?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 25% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 16 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Paychex worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Paychex workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Paychex workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Paychex?

Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Paychex managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

Do jobs at Paychex spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Paychex?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Paychex job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

Is working at Paychex good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Paychex feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Paychex get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Paychex?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Paychex enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Paychex recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Paychex?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Paychex?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Paychex’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Paychex is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular job types at Paychex?
    What are the most popular jobs at Paychex?
    What are the most popular categories at Paychex?
    Infographic showing various Customer Service job openings at Paychex in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, and 42% Remote job distribution.

    Customer Experience Strategist

    Paychex

    Saint Petersburg, FL • On-site, Remote

    $93K/yr

    Full-time

    Medical, Retirement, PTO

    Posted 24 days ago

    Paychex rating

    7.3

    Company rating: 7.3 out of 10

    Based on 176 frontline employees who took The Breakroom Quiz

    230th of 485 rated business services

    Job description

    Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.
    Overview

    The Customer Experience Strategist is an integral member of the Paychex Customer Experience (PXCX) team, which works in conjunction with Paychex's Corporate Strategy and Planning team. He/She will provide quantitative analysis of Voice of Customer (VOC) data and research market trends to proactively identify shifts in customer expectations, new interaction options, and ways to optimize existing channels to deliver a best-in-class customer experience. This position relies heavily on data, research, and team feedback to identify the growing needs of the business and help prioritize initiatives accordingly. Data will be gathered from multiple sources including enterprise-wide surveys that will include Paychex and our affiliate companies. Identify the main factors that delight and disappoint our customers and develop action plans through close partnerships with leaders, including senior leadership, product teams, service teams and IT.


    Responsibilities
    • Builds and analyzes standard reporting to provide insight about business performance throughout the customer lifecycle.
    • Analyzes client survey data to deliver clear and compelling reports that drive action from leaders who influence the customer experience, product development, and client retention.
    • Create and administer client dashboards to provide updates for various audiences including members of senior leadership.
    • Work with other analytics teams to develop a holistic picture of the customer experience.
    • Support and initiate process improvement efforts in partnership with other areas of Paychex through metrics quantification and analysis, in an effort to improve client experience.
    • Partners with Product, Service, IT, and Leadership Team to influence the inclusion and prioritization of customer-focused initiatives within the product roadmap.

    Qualifications
    • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
    • Master's Degree - Preferred
    • 5 years of experience in a strategy development role related to business operations and/or customer experience.
    • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
    • CCXP (Certified Customer Experience Professional) - Preferred

    Live the Paychex Values
  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

    • What's in it for you?
    • We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
    • We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
    • We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
    • We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
    • We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.

      • Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.

      Not sure if you meet every requirement?
      At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.

      Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.Qualifications:
      • Bachelor's Degree in Business, Finance, Management, Strategy, or equivalent experience - Required
      • Master's Degree - Preferred
      • 5 years of experience in a strategy development role related to business operations and/or customer experience.
      • 3 years of experience in a consulting role, product management or market research function with an online retail or SaaS organization.
      • CCXP (Certified Customer Experience Professional) - Preferred
      Education:UNAVAILABLEEmployment Type: FULL_TIME

    What Paychex employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

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    About Paychex

    Sourced by ZipRecruiter

    Consult with America's businesses, leveraging Paychex key referral channels and partnerships to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

    Industry

    Human resources consulting services

    Company size

    10,000+ Employees

    Headquarters location

    Rochester, NY, US

    Year founded

    1971

    Social media

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