Paychex
Paychex

21 Paychex Customer Service Jobs Hiring Near You

Showing results 21-21

Paychex Jobs Information

What is it like to work at Paychex?

Paychex is a company that values innovation, customer satisfaction, and employee growth, fostering a collaborative and dynamic work environment. As a leading provider of human capital management solutions, Paychex has a diverse team of professionals working together to deliver payroll, HR, and benefits services to clients across the United States. Working at Paychex may appeal to candidates who are interested in a stable and growing company with opportunities for professional development and advancement in a rapidly evolving industry.

What makes Paychex an attractive place to work?

Paychex is a well-established and reputable provider of human capital management solutions, serving over 670,000 businesses across North America. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professional development and advancement in a stable and secure setting. By joining Paychex, individuals can contribute to the company's mission of helping businesses succeed and grow, while also advancing their own careers and making a meaningful impact in the industry.

Do workers at Paychex get paid breaks?

Yes. Most people get paid breaks.
80% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Paychex pay people when they’re sick?

Yes. Most people get paid when they’re sick.
91% of people say they would get paid if they were sick but scheduled to work.
Based on data from 64 people who took the Breakroom Quiz between August 2025 and August 2026.

At Paychex, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
69% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 65 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Paychex affordable enough for their workers?

Most people say the health insurance costs are okay.
95% of people say the health insurance costs are okay
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Paychex?

Most people get paid time off work.
99% of people say they get paid time off.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 44% of people with changing schedules find out their shifts one week or less ahead of time.
  • 19% of people with changing schedules find out their shifts two weeks ahead of time.
  • 25% of people with changing schedules find out their shifts three weeks ahead of time.
  • 13% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 16 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Paychex worry about hours?

Most people don’t worry about getting enough hours.
93% of people report they don’t worry about getting enough hours.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

Do Paychex workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
44% report that they don’t have enough control over which shifts they work.
Based on data from 45 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it for Paychex workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 42 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to get time off at Paychex?

Most people find it easy to get time off.
72% of people report it’s easy to get time off.
Based on data from 72 people who took the Breakroom Quiz between July 2025 and July 2026.

Do Paychex managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
98% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

Do jobs at Paychex spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 55 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to take sick days at Paychex?

Most people find it easy to take sick days.
88% of people report that it’s easy to take time off if they are sick.
Based on data from 73 people who took the Breakroom Quiz between July 2025 and July 2026.

Is a Paychex job good for students?

Most students say this is a good place to work if you’re studying.
83% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and September 2025.

Is working at Paychex good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
78% of people who care for a child or other relative report this is a good place to work.
Based on data from 32 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Paychex feel treated with respect by their managers?

Most people feel treated with respect by their managers.
86% of people say they’re treated with respect by their managers.
Based on data from 66 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Paychex get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 63 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at Paychex?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 63 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Paychex enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Paychex recommend working with their team?

Only some people recommend working with their team.
61% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 67 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Paychex?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 66 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Paychex?

Most people are given support to advance their career here.
In the last year, 69% of people report being given support to advance their career here.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Paychex’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 62 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Paychex is doing?

Only some people feel well informed about how the company is doing.
52% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.
What are the most popular job types at Paychex?
    Infographic showing various Customer Service job openings at Paychex in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 58% Physical, and 42% Remote job distribution.

    Customer Service Representative

    LanceSoft Inc

    Indianapolis, IN • On-site

    $15.25 - $20.75/hr

    Contractor

    Re-posted 17 days ago


    Job description

    Job Description

    Responsible for client set-up, ongoing administration and is the face of a current product offering of Paychex called , Employer Shared Responsibility Services (ESR). Responds to written and phone inquiries from clients using ESR services. Responds to inquiries and provides technical product support to Sales and Operations partners.

    • Responds to written and phone inquiries from client, Sales and Operations partners and places outbound calls to clients and Sales and Operations partners as required by the business unit to support onboarding of ESR clients, grant client access to Paychex's Health & Benefits website, resolve questions about Analysis & Monitoring reports and/or IRS 6056 Tax Filing and questions about the Employer Shared Mandate regulations.
    • Gathers and interprets data from internal resources such as AskIt, iComm, Salesforce and external resources such as the IRS website, Department of Treasury, etc. to solve issues relating to ESR services, while maintaining positive and professional relationships with internal and external partners.
    • Utilizes analysis and problem solving skills and makes appropriate recommendations to clients and Sales and Operations partners ensuring all client inquiries are resolved appropriately and accurately.
    • Develops and maintains knowledge of new and existing client account set-ups, their corresponding systems and ESR processes to ensure resolution of client issues.
    • Maintains accurate recording of all internal and external communications in order to document client needs and the Paychex replies.
    • Acts as a resource in product related projects pertaining to the ESR Regulations, product testing, or training sessions as required
    • Trains and mentors less experience Paychex and Contract employees within the group when required to ensure all staff is current on policies and procedures.
    • Responsible for meeting departmental service level agreements within ESR Services.
    • Responsible for ongoing client satisfaction through process and service efficiency.
    Qualifications
    • A BA/BS degree in Business is preferred.
    • A minimum of 2 years' experience in customer service, sales or insurance or the equivalent combination of education and experience is required
    • Strong verbal and written communications, analytical and mathematical skills, prioritization and organizational skills are required.

    LanceSoft logo

    About LanceSoft

    Sourced by ZipRecruiter

    Established in 2000, LanceSoft is a Certified MBE and Woman-Owned organization. Lancesoft Inc. is one of the highest rated companies in the industry. We have been recognized as one of the Largest Staffing firms and ranked in the top 50 fastest Growing Healthcare Staffing firms in 2022. Lancesoft offers short- and long-term contracts, permanent placements, and travel opportunities to credentialed and experienced professionals throughout the United States. We pride ourselves on having industry leading benefits. We understand the importance of partnering with an expert who values your needs, which is why we're 100% committed to finding you an assignment that best matches your career and lifestyle goals. Our team of experienced career specialists takes the time to understand your needs and match you with the right job Lancesoft has been chosen by Staffing Industry Analysts as one of the Best Staffing Firms to Work for.LanceSoft specializes in providing Registered Nurses, Nurse Practitioners, LPNs/LVNs, Social Workers, Medical Assistants, and Certified Nursing Assistants to work in Acute Care Centers, Skilled Nursing Facilities, Long-Term Care centers, Rehab Facilities, Behavioral Health Centers, Drug & Alcohol Facilities, Home Health & Community Health, Urgent Care Clinics, and many other provider-based facilities.

    Industry

    Recruiting and staffing services

    Company size

    1,001 - 5,000 Employees

    Headquarters location

    Herndon, VA, US

    Year founded

    2000

    Social media