Customer Support Specialist
Miami, FL · On-site
Company Description Outlier AI Inc. is an artificial intelligence company focused on building data ... product and engineering teams. The specialist will track support tickets, follow up to ensure ...
1 Outlier Ai Software Developer Jobs (Flexible Options) Near Me
Customer Support Specialist
Miami, FL · On-site
Company Description Outlier AI Inc. is an artificial intelligence company focused on building data ... product and engineering teams. The specialist will track support tickets, follow up to ensure ...
Outlier AI Jobs Information
Do workers at Outlier AI get paid breaks?
No. Most people don’t get paid breaks.
86% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
86% of people say they don’t get paid breaks.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
Does Outlier AI pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers at Outlier AI worry about hours?
Most people worry about getting enough hours.
71% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
71% of people report they worry about getting enough hours.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it to get time off at Outlier AI?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2026.
100% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Outlier AI managers change schedules at the last minute?
Some managers change people’s schedules at the last minute.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
Do jobs at Outlier AI spill into time workers aren’t paid for?
Sometimes. The job can spill into unpaid time.
43% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
43% of people report that their job takes up time that they don’t get paid for.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2025.
How easy is it to take sick days at Outlier AI?
Most people find it easy to take sick days.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2026.
100% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Outlier AI feel treated with respect by their managers?
Some people don’t feel treated with respect by their managers.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
38% of people say they’re not treated with respect by their managers.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Outlier AI get to take their breaks without interruption?
Most people get breaks without interruption.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
71% of people report that they get to take their breaks without interruption.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at Outlier AI?
Some people feel stressed here.
43% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
43% of people say they often feel stressed at work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Outlier AI enjoy their jobs?
Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.
50% of people report they don’t enjoy their job.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Outlier AI recommend working with their team?
Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Outlier AI?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
71% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Outlier AI?
Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Outlier AI’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Outlier AI is doing?
Only some people feel well informed about how the company is doing.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
63% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Software Developer jobs?
What are the most popular jobs at Outlier Ai?
What are the most popular categories at Outlier Ai?
Outlier AI rating
8.2
Based on 8 frontline employees who took The Breakroom Quiz
105th of 247 rated software companies
Job description
Company Description Outlier AI Inc. is an artificial intelligence company focused on building data-driven solutions that help organizations make better, faster decisions. The company leverages advanced machine learning and automation to deliver products and services that streamline complex workflows and unlock actionable insights. Outlier AI Inc. values innovation, reliability, and a strong customer-centric mindset in all aspects of its operations. Team members collaborate in a fast-paced, technology-forward environment with opportunities to learn and grow. The company supports remote work and emphasizes clear communication and accountability across distributed teams.
Compensation $25-$27 per hour.
Role Description This is a full-time remote role for a Customer Support Specialist at Outlier AI Inc. The Customer Support Specialist will respond to customer inquiries via email, chat, and video or phone, providing clear, accurate, and timely assistance. Daily tasks include troubleshooting basic and advanced technical issues, guiding customers through product features and workflows, and documenting recurring issues for product and engineering teams. The specialist will track support tickets, follow up to ensure resolution, and contribute to customer-facing resources such as FAQs, help center articles, and quick-start guides. The role also involves collaborating with cross-functional teams to improve the customer experience, monitoring customer satisfaction metrics, and suggesting process improvements based on support trends.
Qualifications
- Strong Customer Support and Customer Satisfaction skills, with experience handling inquiries and resolving issues in a professional and empathetic manner.
- Excellent Interpersonal Skills, including clear written and verbal communication and the ability to build trust with diverse customers and colleagues.
- Technical Support capabilities, including comfort with web-based tools, basic troubleshooting, and learning new software or AI products quickly.
- Solid Analytical Skills to interpret customer feedback, identify patterns in support requests, and suggest improvements to processes or documentation.
- Previous experience in a customer-facing or support role, preferably in technology, SaaS, or AI-related environments.
- Ability to work independently in a remote setting, manage time effectively, and prioritize multiple requests with attention to detail.
- Familiarity with ticketing or CRM systems (e.g., Zendesk, Freshdesk, Salesforce Service Cloud) is beneficial.
- Relevant education or training in business, communications, information technology, or a related field, or equivalent practical experience.
About Outlier AI
Sourced by ZipRecruiter
Industry
Data services and software development
Company size
11 - 50 Employees
Headquarters location
Oakland, CA, US