60 Oracle Call Center Trainer Jobs Hiring Near You

Role Overview

As Senior Director, Data Center Training, you will own the global training strategy, operating model, and execution framework that prepares Oracle Cloud Infrastructure data center teams to operate safely, reliably, and consistently at scale. This role is accountable for building training standards that support technical qualification, site readiness, maintenance execution, emergency response, safety, compliance, and leadership development across mission-critical environments.

You will lead training leaders, program managers, instructional designers, technical SMEs, site operations partners, and vendor contributors to deliver a scalable learning ecosystem for new sites, expanding campuses, and steady-state operations. The role requires senior-level judgment, strong operational credibility, and the ability to turn field experience into repeatable standards that improve uptime, safety, audit readiness, and team capability.

Key Responsibilities

• Define and lead the enterprise training strategy for OCI data center operations, facilities, deployment, reliability, and site support functions.

• Build and govern role-based training paths for technicians, engineers, managers, site leaders, deployment teams, and support functions.

• Lead a distributed training organization through managers and senior program leaders, including staffing, coaching, performance management, and capability planning.

• Establish qualification standards for technical operations, MOP/SOP/EOP execution, incident response, switching, maintenance, safety, and operational readiness.

• Partner with Data Center Operations, Engineering, Reliability, Construction, Commissioning, Site Deployment, Safety, Security, and HR to align training with operating risks and business priorities.

• Develop scalable curricula, labs, simulations, field qualification records, train-the-trainer models, and recurring proficiency checks.

• Ensure training content reflects current procedures, equipment configurations, lessons learned, audit findings, safety expectations, and operational standards.

• Create training governance cadences, dashboards, KPIs, completion tracking, and executive reporting for workforce readiness.

• Drive training readiness for new site launches, expansions, critical remediation programs, and major operational changes.

• Identify capability gaps across regions and partner with functional leaders to prioritize corrective training, coaching, and standardization.

• Oversee vendor and third-party training quality where external partners support technical instruction, certification, or workforce onboarding.

• Promote a culture of operational discipline, continuous learning, safety, and accountability across the data center organization.

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Disclaimer:
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $169,800 to $355,400 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - M5