Help Desk Analyst 1
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... manage time and resources to meet assigned deadlines (Service Now Tickets). 8 Have strong ...

Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... manage time and resources to meet assigned deadlines (Service Now Tickets). 8 Have strong ...
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... manage time and resources to meet assigned deadlines (Service Now Tickets). 8 Have strong ...
Manhattan, NY · On-site
$108K - $128K/yr
Our client in New York is seeking an IT Project Manager to support a critical healthcare project through the end of 2026. Local candidates are preferred, and candidates must reside within the Tri ...
Manhattan, NY · On-site
$108K - $128K/yr
Our client in New York is seeking an IT Project Manager to support a critical healthcare project through the end of 2026. Local candidates are preferred, and candidates must reside within the Tri ...
$113K - $134K/yr
BA/Project Manager Job Location : Emeryville, California Duration : 12+ months We are seeking an Information Technology Project Manager to join our team! Candidate will be responsible for the ...
$113K - $134K/yr
BA/Project Manager Job Location : Emeryville, California Duration : 12+ months We are seeking an Information Technology Project Manager to join our team! Candidate will be responsible for the ...
$94K - $111K/yr
IT Project Manager needs 8+ years experience IT Project Manager requires: * Workflow tools * React JS * Ability to handle Agile sprints with minimum assistance. * IT Project management * Strong IT PM ...
$94K - $111K/yr
IT Project Manager needs 8+ years experience IT Project Manager requires: * Workflow tools * React JS * Ability to handle Agile sprints with minimum assistance. * IT Project management * Strong IT PM ...
$94K - $111K/yr
IT Project Manager needs 8+ years experience IT Project Manager requires: * Workflow tools * React JS * Ability to handle Agile sprints with minimum assistance. * IT Project management * Strong IT PM ...
$94K - $111K/yr
IT Project Manager needs 8+ years experience IT Project Manager requires: * Workflow tools * React JS * Ability to handle Agile sprints with minimum assistance. * IT Project management * Strong IT PM ...
Cottage Grove, WI · On-site
$93K - $110K/yr
We're looking for an IT Project Manager who can bring structure to complexity, keep cross-functional teams aligned, and turn big technology initiatives into meaningful business results. What You'll ...
Quick apply
Cottage Grove, WI · On-site
$93K - $110K/yr
We're looking for an IT Project Manager who can bring structure to complexity, keep cross-functional teams aligned, and turn big technology initiatives into meaningful business results. What You'll ...
Alpharetta, GA · Hybrid
$96K - $113K/yr
Must have skills • 7+ years of IT project management experience supporting application development and data integration initiatives. • Strong working knowledge of project management methodologies ...
Alpharetta, GA · Hybrid
$96K - $113K/yr
Must have skills • 7+ years of IT project management experience supporting application development and data integration initiatives. • Strong working knowledge of project management methodologies ...
Vancouver, WA · Hybrid
$90K - $120K/yr
We're looking for an IT Project Manager who can bring structure to complexity, keep cross-functional teams aligned, and turn big technology initiatives into meaningful business results. What You'll ...
Vancouver, WA · Hybrid
$90K - $120K/yr
We're looking for an IT Project Manager who can bring structure to complexity, keep cross-functional teams aligned, and turn big technology initiatives into meaningful business results. What You'll ...
$94K - $111K/yr
Permanent Position: IT Project Manager Florvets Structures is seeking an experienced IT Project Manager to join our team in Houston, Texas. As an IT Project Manager, you will be responsible for ...
$94K - $111K/yr
Permanent Position: IT Project Manager Florvets Structures is seeking an experienced IT Project Manager to join our team in Houston, Texas. As an IT Project Manager, you will be responsible for ...
Santa Clara, CA · On-site
$115K - $136K/yr
Job Title: IT Project Manager - Large Deals & Multi-Team Coordination Location: Santa Clara, CA (5 Days onsite and must go for Face-to-Face interview) Duration: Long-Term Contract Only USC and GC ...
Quick apply
Santa Clara, CA · On-site
$115K - $136K/yr
Job Title: IT Project Manager - Large Deals & Multi-Team Coordination Location: Santa Clara, CA (5 Days onsite and must go for Face-to-Face interview) Duration: Long-Term Contract Only USC and GC ...
Birmingham, AL · On-site
$92K - $109K/yr
Hybrid contract role in Birmingham, AL for an IT Project Manager with hands-on Jira skills, experience managing projects with various languages and PMP. In this role you will interact closely with ...
Birmingham, AL · On-site
$92K - $109K/yr
Hybrid contract role in Birmingham, AL for an IT Project Manager with hands-on Jira skills, experience managing projects with various languages and PMP. In this role you will interact closely with ...
Phoenix, AZ · On-site
$95K - $113K/yr
Role : IT Project Manager Location : Phoenix, AZ Work Arrangement : Onsite Interview Type : Onsite Note : Local profiles to Phoenix, AZ or within commutable distance. ID & address proof is required.
Phoenix, AZ · On-site
$95K - $113K/yr
Role : IT Project Manager Location : Phoenix, AZ Work Arrangement : Onsite Interview Type : Onsite Note : Local profiles to Phoenix, AZ or within commutable distance. ID & address proof is required.
$115K - $136K/yr
The IT Project Manager will lead the planning, execution, and delivery of IT projects, with a focus on contact center and CRM technologies such as Genesys, Salesforce Service Cloud, and SAP C4C. This ...
$115K - $136K/yr
The IT Project Manager will lead the planning, execution, and delivery of IT projects, with a focus on contact center and CRM technologies such as Genesys, Salesforce Service Cloud, and SAP C4C. This ...
Role: IT Project Manager Location: Remote Time Zone: PST Duration: 6 Months Experience - 10+ years Job Summary: We are seeking a detail-oriented and results-driven IT Project Manager to lead and ...
Role: IT Project Manager Location: Remote Time Zone: PST Duration: 6 Months Experience - 10+ years Job Summary: We are seeking a detail-oriented and results-driven IT Project Manager to lead and ...
San Jose, CA · On-site
$115K - $136K/yr
Job Title: IT Project Manager Location: San Jose, CA 95113 Reporting Type: Onsite Duration: 6 months W2 candidates only preferred US Citizens and Green Card Holders only preferred Summary The ...
San Jose, CA · On-site
$115K - $136K/yr
Job Title: IT Project Manager Location: San Jose, CA 95113 Reporting Type: Onsite Duration: 6 months W2 candidates only preferred US Citizens and Green Card Holders only preferred Summary The ...
Arlington, VA · On-site
$136K - $184K/yr
Experience : 5+ years of related experience in IT project management; At least 3 years of people management experience * Technical Skills : 2+ years working in system administration, networks, and ...
Arlington, VA · On-site
$136K - $184K/yr
Experience : 5+ years of related experience in IT project management; At least 3 years of people management experience * Technical Skills : 2+ years working in system administration, networks, and ...
Purchase, NY · Hybrid
$104K - $123K/yr
* Perform project management duties for complex IT projects, including those involving AI solutions, in accordance with PMLC and SDLC processes. These objectives include: * Perform day-to-day ...
Purchase, NY · Hybrid
$104K - $123K/yr
* Perform project management duties for complex IT projects, including those involving AI solutions, in accordance with PMLC and SDLC processes. These objectives include: * Perform day-to-day ...
Minneapolis, MN · Hybrid
$102K - $121K/yr
We are seeking a Program/Sr IT Project Manager to work within the IT organization of a $3B medical device company and lead medium-to-large and complex technology projects from initiation through ...
Minneapolis, MN · Hybrid
$102K - $121K/yr
We are seeking a Program/Sr IT Project Manager to work within the IT organization of a $3B medical device company and lead medium-to-large and complex technology projects from initiation through ...
Chantilly, VA · On-site
$100K - $119K/yr
What You Will Be Doing IT Project Managers should have experience in applying IT principles, concepts, methods, and standards to accomplish assignments such as: * Managing complex IT and ...
Chantilly, VA · On-site
$100K - $119K/yr
What You Will Be Doing IT Project Managers should have experience in applying IT principles, concepts, methods, and standards to accomplish assignments such as: * Managing complex IT and ...
Columbia, SC · On-site
$80K - $95K/yr
Job Title: IT Project Manager / Project Lead The State of South Carolina is looking for a dedicated IT Project Manager to join our team. Due to increasing project demand, we have exceeded our ...
Columbia, SC · On-site
$80K - $95K/yr
Job Title: IT Project Manager / Project Lead The State of South Carolina is looking for a dedicated IT Project Manager to join our team. Due to increasing project demand, we have exceeded our ...
What makes Netpace an attractive place to work?

$19.75 - $27/hr
Full-time
Re-posted 20 hours ago
Help Desk Analyst (HDA1)
100% On-site
OST AM: Gary Koppenhaver - gkoppenhaver@ostglobal.com
DESCRIPTION:
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.
This position will function as a highly skilled HDA with specific responsibilities that include:
1. Understanding of Desktop Support and Software Licensing Services.
2. Ability to image machines and install complicated software.
3
Uses creativity and innovation to automate and streamline processes and procedures.
4. Understands customer support, likes to work with people and can ensure that the customer is satisfied.
5. Ability to troubleshoot in a high level systematic way
Ability to identify issues, research cause, and remediate.
6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
7. Troubleshoots basic network, software, printing and/or installation problems
8
Supports staff hardware moves for facility reorganization.
9. Experience with ServiceNow and Knowledge Base preferable.
10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM
(Expect regular changes to either the earlier or later shift).
11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.
EXPERIENCE:
1. Strong communication/leadership skills.
2
Strong influence, collaboration and negotiation experience.
3. Ability to collaborate with supporting resources across business and/or functional lines.
4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills.
5
Act as the escalation point for high priority support issues.
6. Ability to interpret end user license agreements.
7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets).
8
Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements.
9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
10. Must be knowledgeable in the English language/speak clearly and understandably use the English language.
11
Ability to understand and follow processes established for the Service Desk.
REQUIRED SKILLS:
1. 2 Years IT experience.
2. 2 Years Troubleshooting experience.
3
2 Years experience documenting procedures.
DESIRED SKILLS:
Experience using ServiceNow is required.
Retail customer service experience is desired.
Service Desk experience is required.
Sourced by ZipRecruiter
Netpace is a reputable company in the Information Technology and Services industry, headquartered in San Ramon, California, in the United States. The company specializes in providing digital transformation solutions by leveraging cutting-edge technologies. It offers a wide array of services, including Software Development, IT Consulting, Cloud Services, Infrastructure Management, and Digital Marketing. Ever since its launch, Netpace has been driven by a mission to use technology as a medium to shape future businesses and make a significant impact.
51 - 200 Employees
San Ramon, CA, US
1996