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48 Mro Customer Service Jobs Hiring Near You

MRO Corporation

Senior ROI Service Administrator

$51 - $70/hr

Participates in weekly customer service meetings to assess, discuss, and analyze trends, training ... Experience with MRO daily processes and model. 6 months' experience preferred. * Ability to ...

MRO Corporation

Service Excellence, Senior Analyst

$74K - $99K/yr

... and customers depend on every day. We're looking for someone with strong ITIL expertise , an analytical mindset, and a passion for turning operational challenges into opportunities for service ...

MRO Corporation

Clinical Services Lead - Regulatory

$32 - $34/hr

... tier service issues. As a key member of the clinical leadership team, this role collaborates ... Maintain high levels of partner satisfaction by driving engagement and anticipating customer needs ...

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MRO Jobs Information

Do workers at MRO Corp get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Does MRO Corp pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

At MRO Corp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from MRO Corp affordable enough for their workers?

Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at MRO Corp?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2025.

Do workers at MRO Corp worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do MRO Corp workers get to choose the shifts they work?

Most people get to choose which shifts they work.
73% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for MRO Corp workers to change shifts?

Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to get time off at MRO Corp?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.

Do MRO Corp managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at MRO Corp spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to take sick days at MRO Corp?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at MRO Corp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at MRO Corp?

Most people feel stressed here.
78% of people say they often feel stressed at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at MRO Corp?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at MRO Corp?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think MRO Corp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how MRO Corp is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

What are the most popular job types at Mro?

    What are the most popular jobs at Mro?

    What are the most popular categories at Mro?

    Infographic showing various Customer Service job openings at Mro in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 58% Physical, and 42% Remote job distribution.

    Application Support, Senior Analyst

    MRO Corporation

    Norristown, PA • On-site, Remote

    $67K - $90K/yr

    Full-time

    Medical, Dental, Vision, Life, Retirement

    Posted 16 days ago

    MRO Corp rating

    7.8

    Company rating: 7.8 out of 10

    Based on 28 frontline employees who took The Breakroom Quiz

    149th of 492 rated business services

    Job description

    Overview

    The Application Support Sr. Analyst provides enterprise-level support for our product lines across MRO. As MRO continues to shape the future of clinical data within the healthcare ecosystem, we are seeking a motivated Application Support Sr. Analyst who is passionate about resolving complex software issues and collaborating across MRO teams to deliver exceptional customer experiences. The ideal candidate will have extensive experience in application support, a deep understanding of software systems, and strong problem-solving skills.

    Responsibilities
    • Perform resolution of user-reported issues related to MRO healthcare product applications and related systems and technology. Effectively utilize product documentation, general technical knowledge, troubleshooting processes, diagnostic tools, and other resources to resolve user issues. Develop and maintain knowledge to improve team capacity to resolve issues quickly.
    • Facilitate preparation, validation, and submission of regulatory data and reports required by Centers for Medicare & Medicaid Services (CMS) and The Joint Commission (TJC) annual and quarterly. This role ensures compliance with federal healthcare regulations, submission timelines, and data integrity standards while collaborating with clinical, operational, compliance, and IT teams.
    • Participate in the creation, updating, and maintenance of training courseware and other user reference materials such as training videos, course outlines, and training/reference guides as required.
    • Promote client and employee user satisfaction through excellent customer service. Consistently demonstrate responsiveness, proficiency, proactiveness, and interpersonal skills. Communicate using native ticketing, instant message, or through a VOIP or telephony solution.
    • Adhere to established procedures and protocols. Document actions and prescribed information in ticketing systems and other tools or applications.
    • Develop technical support capabilities to assist with other support activities as needed.
    • Other Duties: As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities-these may evolve right along with us!
    Qualifications
    • Ability to investigate, diagnose, and resolve complex software issues, coordinating with development and infrastructure teams when necessary. Driving enterprise issue prevention.
    • Experience with basic database interactions (e.g., querying and analyzing data in Microsoft SQL Server or similar systems).
    • Basic experience with software engineering platforms, web applications, hosting, security, databases, back-end systems, and front-end user interfaces.
    • Demonstrated skillset with commercial ITSM tools (Jira, ServiceNow, etc.)
    • Demonstrated skillset with Microsoft 365 Suite, basic Windows and MacOS troubleshooting, and basic troubleshooting of browser-based applications (e.g. utilizing the Chrome developer tools).
    • Demonstrated skillset with utilizing emerging AI technologies such as Microsoft Copilot, Claude, Gemini, Cursor, or equivalent.
    • Ability to manage multiple support issues simultaneously in a fast-paced environment.Responsiveness and ownership mindset
    • Ability to use data validation tools and methods utilizing strong attention to detail.Preferred Education and Experience:
    • Minimum of 5+ years of experience in a technical support role, preferably with exposure to both customer interaction and technical troubleshooting in a healthcare environment.
    • Experience with or knowledge of regulatory quality submissions.
    • Experience with EMR systems, standards, and terminology.
    • Bachelor's degree in computer science, Information Technology, or a related field (or equivalent experience) preferred.

    Total CompensationBase pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.

    Salary Range It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.

     

    Applicant Privacy Notice

    Pay RangeUSD $67,300.00 - USD $90,900.00 /Yr.Employment Type: FULL_TIME

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