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54 Mro Aircraft Maintenance Manager Jobs Hiring Near You

MRO Corporation

Senior Supervisor, Service Desk

$63K - $86K/yr

... MRO), or other corporate teams. The Service Desk Senior Supervisor has responsibility for ... Maintain SLA and other performance metrics. * Provide escalation management, in partnership with ...

MRO

ROI Client Services Specialist

Greenville, SC · On-site

$18 - $22/hr

Maintains and ensures positive relationships with clients (hospitals) and requestors of ROI ... Experience with MRO daily processes and model. 6 months' experience preferred. * Ability to make ...

MRO Corporation

Distribution Specialist

Norristown, PA · On-site

$18 - $20/hr

Perform operator maintenance and troubleshooting on equipment as needed. * Meet and maintain ... Performs other administrative duties as assigned by management. INDMP Qualifications Minimum ...

MRO Corporation

Distribution Specialist

Norristown, PA · On-site

$18 - $20/hr

Perform operator maintenance and troubleshooting on equipment as needed. * Meet and maintain ... Performs other administrative duties as assigned by management. Qualifications Minimum ...

MRO Corporation

Distribution Specialist

Norristown, PA

$18 - $20/hr

The Distribution Specialist is responsible for the overall support of MRO's Distribution Center ... Perform operator maintenance and troubleshooting on equipment as needed. * Meet and maintain ...

MRO Corporation

Principal AI Engineer

Norristown, PA · On-site +1

$180K - $200K/yr

Overview As a Principal AI Engineer at MRO, you will own the technical vision and implementation of ... Build and maintain the answer validation and confidence scoring framework, defining the statistics ...

MRO Corporation

Principal AI Engineer

Norristown, PA

$180K - $200K/yr

As a Principal AI Engineer at MRO, you will own the technical vision and implementation of AI ... Build and maintain the answer validation and confidence scoring framework, defining the statistics ...

MRO Corporation

Principal AI Engineer

Norristown, PA · On-site +1

Overview As a Principal AI Engineer at MRO, you will own the technical vision and implementation of ... Build and maintain the answer validation and confidence scoring framework, defining the statistics ...

MRO Corporation

Senior ROI Service Administrator

$51 - $70/hr

... MRO daily processes and model. 6 months' experience preferred. * Ability to consistently maintain ... This reflects management's assignment of essential functions. It does not prescribe or reflect the ...

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MRO Jobs Information

Do workers at MRO Corp get paid breaks?

Sometimes. Only some people get paid breaks.
65% of people say they don’t get paid breaks.
Based on data from 23 people who took the Breakroom Quiz between January 2025 and June 2026.

Does MRO Corp pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
42% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

At MRO Corp, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

Is the health insurance from MRO Corp affordable enough for their workers?

Most people say the health insurance costs are okay.
69% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and June 2026.

Do people get paid time off at MRO Corp?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 14 people who took the Breakroom Quiz between May 2025 and June 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 60% of people with changing schedules find out their shifts one week or less ahead of time.
  • 40% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 0% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 5 people who took the Breakroom Quiz between January 2025 and May 2025.

Do workers at MRO Corp worry about hours?

Most people don’t worry about getting enough hours.
76% of people report they don’t worry about getting enough hours.
Based on data from 21 people who took the Breakroom Quiz between December 2024 and June 2026.

Do MRO Corp workers get to choose the shifts they work?

Most people get to choose which shifts they work.
73% report that they have enough control over which shifts they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for MRO Corp workers to change shifts?

Most people find it easy to change shifts.
82% of people report that it’s easy to change shifts if they need to.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to get time off at MRO Corp?

Most people find it easy to get time off.
71% of people report it’s easy to get time off.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and June 2026.

Do MRO Corp managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 20 people who took the Breakroom Quiz between December 2024 and June 2026.

Do jobs at MRO Corp spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
5% of people report that their job takes up time that they don’t get paid for.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and June 2026.

How easy is it to take sick days at MRO Corp?

Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at MRO Corp good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
77% of people who care for a child or other relative report this is a good place to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp feel treated with respect by their managers?

Most people feel treated with respect by their managers.
69% of people say they’re treated with respect by their managers.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between January 2025 and June 2026.

Is it stressful to work at MRO Corp?

Most people feel stressed out here.
78% of people say they often feel stressed out at work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at MRO Corp recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at MRO Corp?

Some people didn’t get enough training when they started.
35% of people report they didn’t get enough training when they started working here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at MRO Corp?

Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think MRO Corp’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 25 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how MRO Corp is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 26 people who took the Breakroom Quiz between December 2024 and June 2026.

What other companies are hiring for Aircraft Maintenance Manager jobs?

What are the most popular jobs at Mro?

What are the most popular categories at Mro?

Infographic showing various Aircraft Maintenance Manager job openings at Mro in the United States as of August 2026, with employment types broken down into 90% Full Time, and 10% Part Time. Highlights an 58% Physical, and 42% Remote job distribution.

Senior Supervisor, Service Desk

MRO Corporation

Remote

$63K - $86K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

MRO Corp rating

7.8

Company rating: 7.8 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

148th of 492 rated business services

Job description

Overview
The Service Desk Team is the first line of service for our employees and client-partners. The Service Desk provides technical assistance for our suite of products and infrastructure used by Clinical Services and Corporate abstraction teams (legacy Q-Centrix / Curation Solutions), ROI Specialists and Exchange Solutions teams (legacy MRO), or other corporate teams. The Service Desk Senior Supervisor has responsibility for management of the Service Desk and call center operations, spanning our combined support platforms, Freshdesk and Jira Service Management (JSM) issue resolution or escalation, and team performance.
Responsibilities
  • Manage the Service Desk and call center team, including staffing, training, supervision, and performance evaluation. Own talent management for the team - recruiting, onboarding, career development, and succession planning - to build a high-performing, engaged support organization. Direct reports may physically reside in the United States and/or India working remotely or in an MRO corporate office.
  • Oversee day-to-day Service Desk and call center operations across our combined support platforms (Freshdesk and Jira Service Management (JSM)) to resolve reported technology related user issues. Implement effective ticket and call triage, assignment, diagnosis, escalation, and resolution processes. Maintain SLA and other performance metrics.
  • Provide escalation management, in partnership with other Support Supervisors, to review and accelerate resolution for requested support items by working with individual contributors and leaders inside and outside of Support Operations.
  • Train and mentor Service Desk Analysts and call center agents to develop strong troubleshooting, phone/call handling, and customer service capabilities. Provide real-time support and guidance to ensure excellent user outcomes.
  • Use analytics and reporting across Freshdesk and JSM to recognize patterns and trends in ticket and call volumes, and take appropriate, proactive actions to address short-term and long-term issues impacting user experience.
  • Support user's technical platform consisting of hardware - including BYOD equipment, virtual desktop environment, standard software applications, MRO applications, internet/networking, access/security, etc. Provide new employees with technical onboarding.
  • Establish documented Service Desk and call center processes and systems, spanning Freshdesk and JSM, that ensure consistent achievement of targeted SLA performance, staff productivity, client/stakeholder satisfaction, quality, and other operational metrics.
  • Engage cross-functionally to promote collaboration in developing continuous process improvement initiatives that enhance the team's operational performance, customer service and morale.
  • Support direct ticket resolution when staffing levels or demand require. Although this is not the Supervisor's primary responsibility, all MRO technology Support Operations leaders are expected to contribute as needed to meet business objectives, reduce downtime, and maintain high customer satisfaction.
  • Flexible Availability expected - potential to work occasional evening and weekend shifts
  • As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities-these may evolve right along with us!

Qualifications
Required Abilities, Education, and Skills:
  • 5+ years' experience in a system/service desk support role, including call center environments.
  • 2+ years current or previous supervisory or management experience leading a technical Service Desk or call center team, including talent management responsibilities such as hiring, coaching, and/or performance management.
  • Hands-on experience with Freshdesk, Jira Service Management (JSM), or similar combined ticketing/call center platforms.
  • Comfortability with procuring and analyzing data, building analytics and reporting, and identifying trends.
  • Current or previous experience supervising a remote workforce.
  • Ability to effectively manage competing priorities with a sense of urgency.
  • Excellent communication skills with internal and external customers.
  • Service-oriented mentality - Actively looking for ways to help people; take initiative and be proactive.
  • Enjoy problem-solving and do not become discouraged when facing a roadblock.

Preferred Abilities, Education and Skills:
  • Bachelor's degree or equivalent work experience.
  • Remote work experience. Experience administering or configuring Freshdesk and/or Jira Service Management (JSM).
  • Familiarity with call center platforms (Genesys, Talkdesk, or equivalent) and workforce management or analytics/reporting tools.
  • Experience using AI tooling, such as Microsoft Copilot or Claude, to aggregate data, support decision making, or product presentation-ready artifacts.
  • Experience with Microsoft administrative platforms, including Office365, Active Directory, and Entra.

Supervisory Responsibilities: Direct manager of Service Desk Analysts (e.g., Senior Service Desk Analyst) across varying levels of seniority and hierarchy. Multiple Supervisors work across service lines and geographic boundaries which may occasionally require management of non-direct-reporting team members to support planned PTO, major incidents, or project initiatives.
Total Compensation
Base pay is one element of the total compensation package. Eligible employees may also receive an annual cash bonus and have access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan.
Salary Range
It is not typical for an individual to be hired at or near the top of the range. Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity.
Applicant Privacy Notice
Pay Range
USD $63,000.00 - USD $86,000.00 /Yr.

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