Morgan Stanley
Morgan Stanley

74 Morgan Stanley Service Manager Jobs Hiring Near You

Service Associate

Charlotte, NC · On-site

$15.50 - $20.50/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Pepper Pike, OH

$14.75 - $19.75/hr

Service Associates perform operational support and oversight on behalf of the Market as well as ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Associate

Louisville, KY · On-site

$15.25 - $20.25/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Louisville, KY · On-site

$15.25 - $20.25/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Charlotte, NC · On-site

$15.50 - $20.50/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Winooski, VT · On-site

$65K - $76K/yr

Service Associate Service Associates perform operational support and oversight on behalf of the ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Associate

Louisville, KY · On-site

$15.25 - $20.25/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Boston, MA · On-site

$34K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Associate

Colchester, VT · On-site

$65K - $76K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Associate

Charlotte, NC · On-site

$15.50 - $20.50/hr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Colchester, VT · On-site

$65K - $76K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Associate

Boston, MA · On-site

$34K/yr

POSITION SUMMARY Service Associates perform operational support and oversight on behalf of the ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Boston, MA · On-site

$34K/yr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Colchester, VT · On-site

$65K - $76K/yr

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Pepper Pike, OH · On-site

$14.75 - $19.75/hr

Service Associates perform operational support and oversight on behalf of the Market as well as ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Service Manager WHAT YOU CAN EXPECT FROM MORGAN STANLEY: At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that ...

Service Associate

Pepper Pike, OH · On-site

$14.75 - $19.75/hr

Service Associates perform operational support and oversight on behalf of the Market as well as ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...

Showing results 21-40

Morgan Stanley Jobs Information

What is it like to work at Morgan Stanley?

Morgan Stanley is a global financial institution that values a culture of innovation, collaboration, and integrity, with a strong emphasis on teamwork and professional development. The company operates in a fast-paced environment with a diverse range of teams, including investment banking, wealth management, and asset management, offering opportunities for employees to work on complex projects and contribute to the company's mission of helping clients achieve their financial goals. Working at Morgan Stanley can appeal to candidates who are looking for a challenging and dynamic career in finance, with opportunities for growth and advancement in a global organization.

What makes Morgan Stanley an attractive place to work?

Morgan Stanley is a leading global financial services firm with a long history of innovation and a commitment to excellence in the financial industry. The company offers a dynamic and collaborative work environment that fosters creativity, teamwork, and professional growth, with opportunities to work on complex and challenging projects. As a Morgan Stanley employee, you can expect to be part of a global organization that values diversity, inclusion, and employee development, with opportunities to make a meaningful impact and advance your career in a rapidly evolving industry.

Do workers at Morgan Stanley get paid breaks?

Yes. Most people get paid breaks.
69% of people say they get paid breaks.
Based on data from 35 people who took the Breakroom Quiz between August 2025 and August 2026.

Does Morgan Stanley pay people when they’re sick?

Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 49 people who took the Breakroom Quiz between September 2025 and August 2026.

At Morgan Stanley, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
83% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.

Is the health insurance from Morgan Stanley affordable enough for their workers?

Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 44 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get paid time off at Morgan Stanley?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 51 people who took the Breakroom Quiz between September 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 48% of people with changing schedules find out their shifts one week or less ahead of time.
  • 0% of people with changing schedules find out their shifts two weeks ahead of time.
  • 10% of people with changing schedules find out their shifts three weeks ahead of time.
  • 43% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 21 people who took the Breakroom Quiz between November 2024 and September 2025.

Do workers at Morgan Stanley worry about hours?

Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 74 people who took the Breakroom Quiz between December 2024 and December 2025.

Do Morgan Stanley workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
49% report that they don’t have enough control over which shifts they work.
Based on data from 65 people who took the Breakroom Quiz between November 2024 and October 2025.

How easy is it for Morgan Stanley workers to change shifts?

Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and September 2025.

How easy is it to get time off at Morgan Stanley?

Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.

Do Morgan Stanley managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 75 people who took the Breakroom Quiz between December 2024 and December 2025.

Do jobs at Morgan Stanley spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and December 2025.

How easy is it to take sick days at Morgan Stanley?

Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.

Is a Morgan Stanley job good for students?

Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and September 2025.

Is working at Morgan Stanley good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at Morgan Stanley feel treated with respect by their managers?

Most people feel treated with respect by their managers.
90% of people say they’re treated with respect by their managers.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Morgan Stanley get to take their breaks without interruption?

Most people get breaks without interruption.
88% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Morgan Stanley?

Most people feel stressed here.
81% of people say they often feel stressed at work.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Morgan Stanley enjoy their jobs?

Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 34 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people at Morgan Stanley recommend working with their team?

Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 51 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get enough training when they start at Morgan Stanley?

Some people didn’t get enough training when they started.
38% of people report they didn’t get enough training when they started working here.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.

Do people get support to advance at Morgan Stanley?

Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think Morgan Stanley’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and August 2026.

Do workers feel well informed about how Morgan Stanley is doing?

Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.
Infographic showing various Service Manager job openings at Morgan Stanley in the United States as of August 2026, with employment types broken down into 99% Full Time, and 1% Part Time. Highlights an 89% Physical, 9% Hybrid, and 2% Remote job distribution.

PWM Associate Service Manager

Morgan Stanley

New York, NY • On-site

Full-time

Re-posted 8 days ago


Morgan Stanley rating

8.3

Company rating: 8.3 out of 10

Based on 156 frontline employees who took The Breakroom Quiz

37th of 152 rated financial services


Job description

The Associate Service Manager will partner with the Service Manager to help perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. Operational support functions include, but are not limited to, money movement, trade support, operational approvals, and audit prep. The Associate Service Manager must have the ability to resolve problems using all available resources and escalate matters as necessary.
DUTIES and RESPONSIBILITIES:
LEADERSHIP:
  • Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures
  • Identify Firm services and solutions that support clients' needs including secure, digital offerings like
  • Morgan Stanley Online, Digital Vault and Morgan Stanley Mobile including remote deposit capture features
  • Facilitate training as the Learning Partner for new hire Service Associates
  • Maintain strong relationships with key partners within the Branch, Market, Region and Home Office including participation in team meetings, regional and national calls
  • Promote a branch culture that is consistent with the Firm's core values, including championing diversity and inclusion
  • Organize and lead meetings with Service Associate Team (SA) to advise of upcoming enhancements, policy changes, and/or holding trainings on Morgan Stanley systems, procedures, enhancements.
  • Ongoing training of the Service Associates (SA) by responding to daily inquiries regarding systems,
  • procedures and policies, performing on the spot coaching sessions when issues arise and/or items come up for review that were incorrectly processed, and holding one on one sessions as needed

OPERATIONAL SUPPORT AND OVERSIGHT:
  • Oversee service transaction approvals and processes (e.g., trade error supervision, money movement, document handling, cashiering, trading and account maintenance) and ensuring reporting, logs and files are maintained and actioned appropriately
  • Oversee document handling by conducting quality assurance reviews on execution within operations area as well as the entire branch
  • Lead select operational remediation's within the team and ensure corrective action is taken before deadlines
  • Facilitate resolution of client inquiries/requests
  • In collaboration with Service Manager (SM) ensure compliance with Firm policies and procedures by overseeing the execution of regular self-audit testing. Proactive with managing Audit Readiness Program in partnership with MBSO, ME, BSOs and SAs to ensure all operational responsibilities are processed consistently across the Market and accordingly to MS policies and procedures.
  • Participate in national calls to learn about new platform changes, policy and procedure updates, share best practices and learn about other timely updates
  • Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies
  • Assist with processing of trade adjustments and responding to operational alerts
  • Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
  • Remedy and/or escalate service breaks to management team

OTHER:
  • Assist with special projects (e.g., recruit onboarding support, digital engagement initiatives)
  • Serve as a resource to Sales, Service, Risk and Home Office partners on behalf of Service Managers

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS:
Education and/or Experience
  • High School Diploma/Equivalency
  • College degree preferred
  • Active Series 7 (GS), Series 9 and Series 10 (SU), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
  • At least 2 years of industry experience required (5 years industry experience recommended)
  • Demonstrated strong performance in current role for the prior 2 years, if applicable

Knowledge/Skills
  • Supervisory situational decision-making skills mandatory
  • Effective written and verbal communication skills
  • Strong attention to detail
  • Ability to prioritize and resolve complex needs and escalate as necessary
  • Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies
  • Evidence of strong leadership and talent development capabilities
  • Exceptional organizational and time management skills
  • Exceptional conflict resolution skills
  • Ability to manage relationships, motivate and lead groups of people at various levels throughout the Market
  • Knowledge of Firm's Risk & Compliance policies
  • Ability to think strategically

Reports to:
  • Service Manager (SM)

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Expected base pay rates for the role will be between $75,000 - $125,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.

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About Morgan Stanley

Sourced by ZipRecruiter

Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.

Industry

Finance and insurance and software development

Company size

10,000+ Employees

Headquarters location

New York, NY, US