Service Associate
$14.75 - $19.75/hr
Service Associates perform operational support and oversight on behalf of the Market as well as ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...
81 Morgan Stanley Service Desk Associate Jobs Hiring Near You
Service Associate
$14.75 - $19.75/hr
Service Associates perform operational support and oversight on behalf of the Market as well as ... At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their ...
Morgan Stanley Jobs Information
What is it like to work at Morgan Stanley?
Morgan Stanley is a global financial institution that values a culture of innovation, collaboration, and integrity, with a strong emphasis on teamwork and professional development. The company operates in a fast-paced environment with a diverse range of teams, including investment banking, wealth management, and asset management, offering opportunities for employees to work on complex projects and contribute to the company's mission of helping clients achieve their financial goals. Working at Morgan Stanley can appeal to candidates who are looking for a challenging and dynamic career in finance, with opportunities for growth and advancement in a global organization.
What makes Morgan Stanley an attractive place to work?
Morgan Stanley is a leading global financial services firm with a long history of innovation and a commitment to excellence in the financial industry. The company offers a dynamic and collaborative work environment that fosters creativity, teamwork, and professional growth, with opportunities to work on complex and challenging projects. As a Morgan Stanley employee, you can expect to be part of a global organization that values diversity, inclusion, and employee development, with opportunities to make a meaningful impact and advance your career in a rapidly evolving industry.
Do workers at Morgan Stanley get paid breaks?
Yes. Most people get paid breaks.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and August 2026.
67% of people say they get paid breaks.
Based on data from 33 people who took the Breakroom Quiz between September 2025 and August 2026.
Does Morgan Stanley pay people when they’re sick?
Yes. Most people get paid when they’re sick.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between September 2025 and August 2026.
92% of people say they would get paid if they were sick but scheduled to work.
Based on data from 50 people who took the Breakroom Quiz between September 2025 and August 2026.
At Morgan Stanley, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and August 2026.
81% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and August 2026.
Is the health insurance from Morgan Stanley affordable enough for their workers?
Most people say the health insurance costs are okay.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.
98% of people say the health insurance costs are okay
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get paid time off at Morgan Stanley?
Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and August 2026.
90% of people say they get paid time off.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and September 2025.
- 48% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 10% of people with changing schedules find out their shifts three weeks ahead of time.
- 43% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 21 people who took the Breakroom Quiz between November 2024 and September 2025.
Do workers at Morgan Stanley worry about hours?
Most people don’t worry about getting enough hours.
91% of people report they don’t worry about getting enough hours.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
91% of people report they don’t worry about getting enough hours.
Based on data from 77 people who took the Breakroom Quiz between November 2024 and August 2026.
Do Morgan Stanley workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
48% report that they don’t have enough control over which shifts they work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
48% report that they don’t have enough control over which shifts they work.
Based on data from 66 people who took the Breakroom Quiz between November 2024 and August 2026.
How easy is it for Morgan Stanley workers to change shifts?
Some people find it hard to change shifts.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and September 2025.
38% of people report that it’s hard to change shifts if they need to.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and September 2025.
How easy is it to get time off at Morgan Stanley?
Most people find it easy to get time off.
78% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.
78% of people report it’s easy to get time off.
Based on data from 45 people who took the Breakroom Quiz between September 2025 and August 2026.
Do Morgan Stanley managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and August 2026.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 79 people who took the Breakroom Quiz between November 2024 and August 2026.
Do jobs at Morgan Stanley spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and December 2025.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 76 people who took the Breakroom Quiz between December 2024 and December 2025.
How easy is it to take sick days at Morgan Stanley?
Most people find it easy to take sick days.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and August 2026.
87% of people report that it’s easy to take time off if they are sick.
Based on data from 47 people who took the Breakroom Quiz between September 2025 and August 2026.
Is a Morgan Stanley job good for students?
Most students say this is a good place to work if you’re studying.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and September 2025.
75% of students report this is a good place to work if you’re studying.
Based on data from 8 people who took the Breakroom Quiz between November 2024 and September 2025.
Is working at Morgan Stanley good if you’re a parent or caregiver?
Most parents and caregivers say this is a good place to work.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
83% of people who care for a child or other relative report this is a good place to work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Morgan Stanley feel treated with respect by their managers?
Most people feel treated with respect by their managers.
91% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between September 2025 and August 2026.
91% of people say they’re treated with respect by their managers.
Based on data from 43 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at Morgan Stanley get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.
Is it stressful to work at Morgan Stanley?
Most people feel stressed here.
81% of people say they often feel stressed at work.
Based on data from 48 people who took the Breakroom Quiz between September 2025 and August 2026.
81% of people say they often feel stressed at work.
Based on data from 48 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at Morgan Stanley enjoy their jobs?
Most people enjoy their job.
74% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between September 2025 and August 2026.
74% of people report they enjoy their job.
Based on data from 35 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people at Morgan Stanley recommend working with their team?
Only some people recommend working with their team.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and August 2026.
46% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 52 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get enough training when they start at Morgan Stanley?
Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.
39% of people report they didn’t get enough training when they started working here.
Based on data from 46 people who took the Breakroom Quiz between September 2025 and August 2026.
Do people get support to advance at Morgan Stanley?
Most people are given support to advance their career here.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.
In the last year, 73% of people report being given support to advance their career here.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.
Do people think Morgan Stanley’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and August 2026.
71% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 42 people who took the Breakroom Quiz between September 2025 and August 2026.
Do workers feel well informed about how Morgan Stanley is doing?
Most people feel well informed about how the company is doing.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.
83% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 46 people who took the Breakroom Quiz between August 2025 and August 2026.
What other companies are hiring for Service Desk Associate jobs?
What are the most popular jobs at Morgan Stanley?
What are the most popular categories at Morgan Stanley?
Morgan Stanley rating
8.3
Based on 157 frontline employees who took The Breakroom Quiz
36th of 152 rated financial services
Job description
Service Associates perform operational support and oversight on behalf of the Market as well as general management support functions and special projects. The role is responsible for daily functions such as document maintenance, money movement, trade support and various approvals. The Service Associate must have the ability to resolve problems using all available resources and escalate matters, as necessary.
DUTIES and RESPONSIBILITIES: OPERATIONAL SUPPORT
Manage documents, including quality reviews for accuracy and completeness, scanning and electronic filing
Oversee and distribute incoming and outgoing mail, including opening, sorting, time stamping and distributing regular and/or overnight mail at multiple points throughout the day
Perform basic money movement functions such as check deposits, issuing checks and cash and securities transaction approvals
Assist with processing of trade adjustments and responding to operational alerts
Execute actionable items upon review of delegated reports and requests to meet service level expectations in a timely manner
Support the Service and Risk Management team in audit preparedness through ongoing monitoring of accounts and processes, ensuring compliance with firm policies and regulatory requirements
Remedy and/or escalate service breaks to management team
OTHER
Assist with special projects (e.g., recruit onboarding support)
Identify Firm services and solutions that support clients' needs including secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile including remote deposit capture features
Maintain focus on evolving policy and platform changes, participating in training opportunities and conference calls as needed
Perform various other administrative duties on behalf of the branch (e.g., telephone coverage, ordering supplies, facilities support)
Serve as a resource to sales, service, risk and Home Office partners on behalf of Service Managers
Organize and track progress against operational remediation projects
EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS
Education and/or Experience
High School Diploma/Equivalency
College degree preferred Industry experience is a plus Knowledge/Skills
Strong computer skills and knowledge of Microsoft Office products
Exceptional writing, interpersonal and client service skills
Detail oriented with superior organizational skills and ability to prioritize tasks
Team player with the ability to collaborate with others
Ability to work in a fast-paced, evolving environment
Willingness to obtain Series 7 (GS) and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
Reports to
Service Manager
WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
At Morgan Stanley, we raise, manage and allocate capital for our clients - helping them reach their goals. We do it in a way that's differentiated - and we've done that for 90 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.
To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.
Morgan Stanley is an equal opportunity employer committed to building and maintaining a workforce that is diverse in experience and background. Our recruiting efforts reflect our strong commitment to a culture of inclusion, where individuals are hired, developed, and advanced based on their skills and talents.
Our workforce reflects a broad cross-section of the global communities in which we operate, bringing a variety of backgrounds, talents, perspectives, and experiences.
For more information, please visit: https://www.morganstanley.com/people-opportunities/eeo.
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About Morgan Stanley
Sourced by ZipRecruiter
Since our founding in 1935, Morgan Stanley has been committed to serving local and global communities by being a market leader in Investment Banking, Securities, Investment Management and Wealth Management services. Our belief that capital can work to benefit all of society inspires us to put our clients first, lead with exceptional ideas, hold our business to high ethical standards, and give back to communities around the world through philanthropy and public works. We have a smart casual dress code and operate under a philosophy that balances work with your personal life. Our people's talent, passion, and expertise is the fuel on which our organization runs, therefore, our people are our greatest asset. Diversity and inclusiveness is a critical component for our success and it is our priority to continue building a firm that values the unique background and identity of every one of our employees, thus enabling our people to bring their full, and best selves to work each day. Teamwork is the essence of our approach, and so are the values of integrity, excellence, and enabling our people to achieve at the highest levels. We invite you to learn more about our commitment to diversity and serving our community.
Industry
Finance and insurance and software development
Company size
10,000+ Employees
Headquarters location
New York, NY, US