McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 ... Required : • Experience in leading high-impact work that shapes customer service and business ...
60 Mcmastercarr Customer Service Jobs Hiring Near You
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 ... Required : • Experience in leading high-impact work that shapes customer service and business ...
Leadership, Strategy, & Operations - Products & Publishing
Chicago, IL · On-site
$175K - $390K/yr
About the job Who We Are McMaster-Carr is a leading e-commerce company that industrial customers ... class service bring hundreds of thousands of customers to our site each day. But we're never ...
Leadership, Strategy, & Operations - Products & Publishing
Chicago, IL · On-site
$175K - $390K/yr
About the job Who We Are McMaster-Carr is a leading e-commerce company that industrial customers ... class service bring hundreds of thousands of customers to our site each day. But we're never ...
Reliability and Automation Technician
Chicago, IL · On-site
$119K - $137K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 125 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Reliability and Automation Technician
Chicago, IL · On-site
$119K - $137K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 125 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Sourcing Generalist
Chicago, IL · On-site
$103K - $118K/yr
Who We Are McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the ...
Sourcing Generalist
Chicago, IL · On-site
$103K - $118K/yr
Who We Are McMaster-Carr is an innovative e-commerce company helping customers build anything because we offer everything. We've thrived for over 120 years thanks to our relentless focus on the ...
Maintenance Specialist
Los Angeles, CA · On-site
$119K - $137K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for 125 years. Our products help them get manufacturing lines back up quickly, keep operations running ...
Maintenance Specialist
Los Angeles, CA · On-site
$119K - $137K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for 125 years. Our products help them get manufacturing lines back up quickly, keep operations running ...
Distribution Operations
Chicago, IL · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
Chicago, IL · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Market Researcher
Chicago, IL · On-site
$103K - $118K/yr
Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...
Market Researcher
Chicago, IL · On-site
$103K - $118K/yr
Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...
Reliability and Automation Technician
Fort Worth, TX · On-site
$119K - $137K/yr
... customers with the excellent service and innovative solutions that define our company. Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 125 ...
Reliability and Automation Technician
Fort Worth, TX · On-site
$119K - $137K/yr
... customers with the excellent service and innovative solutions that define our company. Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 125 ...
Distribution Operations
Cleveland, OH · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
Cleveland, OH · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Strategic Sourcing Leader
Chicago, IL · On-site
$315K - $600K/yr
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 ... class service bring hundreds of thousands of customers to mcmaster.com each day. But we're never ...
Strategic Sourcing Leader
Chicago, IL · On-site
$315K - $600K/yr
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 ... class service bring hundreds of thousands of customers to mcmaster.com each day. But we're never ...
Market Researcher
Santa Fe Springs, CA · On-site
$103K - $118K/yr
Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...
Market Researcher
Santa Fe Springs, CA · On-site
$103K - $118K/yr
Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...
Distribution Operations
Atlanta, GA · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
Atlanta, GA · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
Princeton, NJ · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Distribution Operations
Princeton, NJ · On-site
$95K - $108K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...
Senior z/OS Platform Engineer
Chicago, IL · On-site
$235K - $310K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for ... class service bring hundreds of thousands of customers to our site each day. But we're never ...
Senior z/OS Platform Engineer
Chicago, IL · On-site
$235K - $310K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for ... class service bring hundreds of thousands of customers to our site each day. But we're never ...
IT Audit Project Lead
Chicago, IL · On-site
$200K - $259K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for ... class service bring hundreds of thousands of customers to mcmaster.com each day. But we're never ...
IT Audit Project Lead
Chicago, IL · On-site
$200K - $259K/yr
Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for ... class service bring hundreds of thousands of customers to mcmaster.com each day. But we're never ...
Software Engineer II - Technical Leadership Track
Chicago, IL · On-site
$100K - $137K/yr
... class service bring hundreds of thousands of customers to McMaster.com each day. Our curious ... Carr to deliver same-day or next-day orders reliably and efficiently. This is a track to grow into ...
Software Engineer II - Technical Leadership Track
Chicago, IL · On-site
$100K - $137K/yr
... class service bring hundreds of thousands of customers to McMaster.com each day. Our curious ... Carr to deliver same-day or next-day orders reliably and efficiently. This is a track to grow into ...
... class service bring hundreds of thousands of customers to McMaster.com each day. Our curious ... Carr to deliver same-day or next-day orders reliably and efficiently. This is a track to grow into ...
... class service bring hundreds of thousands of customers to McMaster.com each day. Our curious ... Carr to deliver same-day or next-day orders reliably and efficiently. This is a track to grow into ...
Technology, Development, & Design
Chicago, IL · On-site
$165K - $180K/yr
... how customers experience McMaster-Carr and how our business operates at scale. You'll learn to ... Use tools like generative AI to streamline customer service, create better product descriptions and ...
Technology, Development, & Design
Chicago, IL · On-site
$165K - $180K/yr
... how customers experience McMaster-Carr and how our business operates at scale. You'll learn to ... Use tools like generative AI to streamline customer service, create better product descriptions and ...
Management Track
Atlanta, GA · On-site
$165K - $180K/yr
Who We Are McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day ... Leading cross-functional initiatives Collaborate with teams in tech, customer service, and ...
Management Track
Atlanta, GA · On-site
$165K - $180K/yr
Who We Are McMaster-Carr is a trusted e-commerce company that keeps industry in motion. Every day ... Leading cross-functional initiatives Collaborate with teams in tech, customer service, and ...
McMaster-Carr Jobs Information
Do workers at McMaster-Carr get paid breaks?
Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
70% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.
Does McMaster-Carr pay people when they’re sick?
Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
At McMaster-Carr, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.
Is the health insurance from McMaster-Carr affordable enough for their workers?
Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and August 2026.
100% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and August 2026.
Do people get paid time off at McMaster-Carr?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.
Do workers at McMaster-Carr worry about hours?
Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
Do McMaster-Carr workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2025.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2025.
How easy is it to get time off at McMaster-Carr?
Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
100% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do McMaster-Carr managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.
Do jobs at McMaster-Carr spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.
How easy is it to take sick days at McMaster-Carr?
Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at McMaster-Carr feel treated with respect by their managers?
Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
79% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at McMaster-Carr get to take their breaks without interruption?
Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
Is it stressful to work at McMaster-Carr?
Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.
Do people at McMaster-Carr enjoy their jobs?
Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.
67% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at McMaster-Carr recommend working with their team?
Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get enough training when they start at McMaster-Carr?
Most people got enough training when they started.
93% of people report they got enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
93% of people report they got enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people get support to advance at McMaster-Carr?
Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people think McMaster-Carr’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
Do workers feel well informed about how McMaster-Carr is doing?
Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.
What are the most popular job types at Mcmastercarr?
What are the most popular jobs at Mcmastercarr?
What are the most popular categories at Mcmastercarr?
Full-time
Re-posted 19 days ago
McMaster-Carr rating
9.2
Based on 14 frontline employees who took The Breakroom Quiz
18th of 423 rated retail wholesalers
Job description
Job Summary:
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. In this role, you will lead high-impact work that shapes how the company serves customers and grows the business, ultimately progressing towards senior leadership. Responsibilities include owning a product line, accelerating writing with AI, strengthening the supplier base, launching new website features, and leading teams that explain industrial concepts for customers.
Responsibilities:
• Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes.
• Accelerate great writing with AI. Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions.
• Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery.
• Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site.
• Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand.
Qualifications:
Required:
• Experience in leading high-impact work that shapes customer service and business growth.
• Ability to take full ownership of a product category and make impactful decisions.
• Experience in gathering insights from customer feedback, industry developments, and broader offering patterns.
• Experience in building and refining AI-powered tools to enhance productivity.
• Ability to assess supplier networks and recommend changes for quality and reliability.
• Experience in collaborating with tech teams to design and scale website features.
• Experience in managing research and creative teams to simplify complex industrial concepts.
• Strong problem-solving skills and ability to thrive in ambiguity.
• Proven leadership skills and ability to build trust and collaborate with others.
Preferred:
• Background in consulting, engineering, banking, or related fields.
Company:
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. Founded in 1901, the company is headquartered in Elmhurst, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. In this role, you will lead high-impact work that shapes how the company serves customers and grows the business, ultimately progressing towards senior leadership. Responsibilities include owning a product line, accelerating writing with AI, strengthening the supplier base, launching new website features, and leading teams that explain industrial concepts for customers.
Responsibilities:
• Own a product line. Take full ownership of a product category and make decisions that directly shape our business and improve customer outcomes.
• Accelerate great writing with AI. Build and refine an AI-powered assistant that helps our copywriters work faster and smarter—supporting a growing product offering and ensuring customers have helpful, engaging information when comparing products and making decisions.
• Strengthen our supplier base. Assess the health of our supplier network and recommend changes to ensure we’re sourcing from high-quality manufacturers with competitive pricing and reliable delivery.
• Launch new website features. Collaborate with our tech teams to design, test, and scale features that improve how customers navigate and interact with our site.
• Lead teams that explain industrial concepts for customers. Manage research and creative teams that make complex industrial ideas easy to understand.
Qualifications:
Required:
• Experience in leading high-impact work that shapes customer service and business growth.
• Ability to take full ownership of a product category and make impactful decisions.
• Experience in gathering insights from customer feedback, industry developments, and broader offering patterns.
• Experience in building and refining AI-powered tools to enhance productivity.
• Ability to assess supplier networks and recommend changes for quality and reliability.
• Experience in collaborating with tech teams to design and scale website features.
• Experience in managing research and creative teams to simplify complex industrial concepts.
• Strong problem-solving skills and ability to thrive in ambiguity.
• Proven leadership skills and ability to build trust and collaborate with others.
Preferred:
• Background in consulting, engineering, banking, or related fields.
Company:
McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. Founded in 1901, the company is headquartered in Elmhurst, USA, with a team of 1001-5000 employees. The company is currently Late Stage.
What McMaster-Carr employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About McMaster-Carr
Sourced by ZipRecruiter
Industry
Transportation and warehousing
Company size
1,001 - 5,000 Employees
Headquarters location
Elmhurst, IL, US
Year founded
1901