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McMaster-Carr
McMaster-Carr

60 Mcmastercarr Customer Service Jobs Hiring Near You

McMaster-Carr

Market Researcher

Fort Worth, TX · On-site

$103K - $118K/yr

Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in‑person visits. * Building long‑lasting relationships by anticipating ...

McMaster-Carr

Market Researcher

Fort Worth, TX · On-site

$103K - $118K/yr

Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...

McMaster-Carr

Distribution Operations

Fort Worth, TX · On-site

$95K - $108K/yr

... customers with the excellent service and innovative solutions that define our company. Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 ...

McMaster-Carr

Market Researcher

Chicago, IL · On-site

$103K - $118K/yr

Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...

McMaster-Carr

Distribution Operations

Los Angeles, CA · On-site

$95K - $108K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...

McMaster-Carr

Market Researcher

Los Angeles, CA · On-site

$103K - $118K/yr

Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...

McMaster-Carr

Distribution Operations

Princeton, NJ · On-site

$95K - $108K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...

McMaster-Carr

Distribution Operations

Atlanta, GA · On-site

$95K - $108K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...

McMaster-Carr

Payment Solutions

Chicago, IL · On-site

$103K - $118K/yr

Who We Are McMaster-Carr is a trusted e-commerce company that keeps industry moving. For 125 years, customers have counted on us to deliver the right parts quickly and accurately so they can fix ...

McMaster-Carr

Distribution Operations

Cleveland, OH · On-site

$95K - $108K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...

McMaster-Carr

Distribution Operations

Chicago, IL · On-site

$95K - $108K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations ...

McMaster-Carr

Market Researcher

Fort Worth, TX · On-site

$103K - $118K/yr

Introducing new customers to McMaster-Carr by sharing information about our products and services via email, phone, or in-person visits. * Building long-lasting relationships by anticipating needs ...

McMaster-Carr

Senior z/OS Platform Engineer

Chicago, IL · On-site

$235K - $310K/yr

Who We Are McMaster-Carr is a leading e-commerce company that industrial customers have trusted for ... class service bring hundreds of thousands of customers to our site each day. But we're never ...

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McMaster-Carr Jobs Information

Do workers at McMaster-Carr get paid breaks?

Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and August 2026.

Does McMaster-Carr pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

At McMaster-Carr, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
82% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from McMaster-Carr affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 12 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at McMaster-Carr?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 11 people who took the Breakroom Quiz between May 2025 and August 2026.

Do workers at McMaster-Carr worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

Do McMaster-Carr workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
38% report that they don’t have enough control over which shifts they work.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and July 2025.

How easy is it to get time off at McMaster-Carr?

Most people find it easy to get time off.
100% of people report it’s easy to get time off.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do McMaster-Carr managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
89% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

Do jobs at McMaster-Carr spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 8 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it to take sick days at McMaster-Carr?

Most people find it easy to take sick days.
93% of people report that it’s easy to take time off if they are sick.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at McMaster-Carr feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at McMaster-Carr get to take their breaks without interruption?

Most people get breaks without interruption.
92% of people report that they get to take their breaks without interruption.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

Is it stressful to work at McMaster-Carr?

Most people feel stressed here.
75% of people say they often feel stressed at work.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and February 2026.

Do people at McMaster-Carr enjoy their jobs?

Most people enjoy their job.
67% of people report they enjoy their job.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people at McMaster-Carr recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get enough training when they start at McMaster-Carr?

Most people got enough training when they started.
93% of people report they got enough training when they started working here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people get support to advance at McMaster-Carr?

Most people are given support to advance their career here.
In the last year, 71% of people report being given support to advance their career here.
Based on data from 14 people who took the Breakroom Quiz between January 2025 and August 2026.

Do people think McMaster-Carr’s headquarters understands what’s happening where they work?

Some people think headquarters doesn’t understand what’s happening where they work.
54% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.

Do workers feel well informed about how McMaster-Carr is doing?

Most people feel well informed about how the company is doing.
82% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 11 people who took the Breakroom Quiz between January 2025 and February 2026.

What are the most popular job types at Mcmastercarr?

    What are the most popular jobs at Mcmastercarr?

    What are the most popular categories at Mcmastercarr?

    Infographic showing various Customer Service job openings at Mcmastercarr in the United States as of September 2026, with employment types broken down into 95% Full Time, and 5% Nights. Highlights an 98% Physical, and 2% Hybrid job distribution.

    Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

    Atlanta, GA • On-site

    McMaster-Carr
    Transportation and Warehousing • 1 - 5K employees
    Learn more about McMaster-Carrexternal

    $175K - $390K/yr

    Full-time

    Medical, Dental, Vision, Retirement, PTO

    Re-posted 8 days ago

    McMaster-Carr rating

    9.2

    Company rating: 9.2 out of 10

    Based on 14 frontline employees who took The Breakroom Quiz

    Job description

    About the job
    Who We Are
    McMaster-Carr is a leading e-commerce company that industrial customers have trusted for over 120 years. Our products help them get manufacturing lines back up quickly, keep operations running smoothly, and prototype the next generation of innovative solutions. We earn and keep that trust by offering the right products, making them easy to find, and delivering them fast, so our customers can solve problems with greater speed, precision, and ease.
    Our industry-leading e-commerce experience, indispensable product selection, and world-class service bring hundreds of thousands of customers to our site each day. But we're never standing still. Our curious, exceptional people are at the heart of our evolution. They turn new challenges and disruptive technologies into opportunities to refine our operations, expand our offering, and deliver a better experience for every customer.
    What You'll Do
    As part of the Customer Service and Fulfillment leadership team, you'll take on high-impact work that shapes how we serve customers and scale our operations. This role is a path to senior leadership, with progress driven by the impact of your work-not a fixed timeline. Over time, you'll grow into a general manager who tackles business-critical challenges such as:
    • Apply LLMs to transform how we work. Use large language models to improve how we serve customers-from automating routine tasks to increasing the precision and coverage of our customer support systems. You might enhance our ability to auto-complete more customer service requests, develop a new chatbot that handles more complex inquiries, or use AI to uncover patterns in customer credits and feedback-like identifying trends in damaged shipments-so we can solve root causes faster.
    • Remove ordering friction. Identify and eliminate barriers in the order-to-payment process so customers can place and receive orders seamlessly. Your work will improve reliability, reduce manual exceptions, and make it easier for customers to do business with us.
    • Drive automation in distribution. Help design and implement automation in our distribution operations to scale efficiently, improve accuracy, and deliver even faster service. You'll help build the systems that keep our operations sharp as we grow.
    • Lead cross-functional teams. Work across tech, service, and distribution teams to bring solutions to life. You'll define problems clearly, align stakeholders, and ensure ideas turn into sustained improvements.
    • Spot and solve operational pain points. Identify recurring issues in how we serve customers-from credit adjustments to delays-and lead efforts to fix them at the root. Your work will improve both the customer experience and operational efficiency.

    Who You Are
    You're energized by shaping direction and rolling up your sleeves to drive results. You thrive in ambiguity, take ownership of meaningful outcomes, and bring others with you-building trust, sharing context, and solving problems through collaboration. You may come from consulting, engineering, banking, or somewhere entirely different. What matters most is how you think, how you learn, and how you lead. If you're curious, driven, and eager to take on challenges that matter, McMaster-Carr offers the chance to make an impact and grow into a leader.
    Cash Compensation
    • Total cash compensation is generally around $175,000 to $390,000 and includes a profit sharing based on company profitability.
    • You will also receive a relocation stipend and signing bonus.

    Benefits
    Growth & Learning
    • 100% tuition reimbursement
    • Informal and formal mentorship
    • Employee resource groups

    Health & Wellbeing
    • Medical, dental, pharmacy, and vision plans with no monthly premiums
    • Inclusive, all-gender benefits

    Family & Future
    • Paid parental leave for all new parents
    • Adoption and surrogacy assistance
    • First-time home buyer assistance
    • Industry leading company-funded retirement accounts

    Time Off
    • Paid time off for vacation and personal time

    #BI-DNI
    Equal Opportunity Employer
    We are proud to be an Equal Opportunity Employer and dedicated to providing employees a workplace with reasonable accommodations and free of discrimination, harassment, and retaliation. At McMaster-Carr, we do not make employment decisions based on age, ethnicity, citizenship status, military status, gender identity and expression, race, religion, disability status, marital status, sexual orientation, or any other legally protected group.
    This position is not eligible for work authorization sponsorship by McMaster-Carr.
    Data We Collect
    We may collect professional, education and employment-related data, and any assessments made throughout the recruiting process, to evaluate candidacy for employment. To communicate with job applicants, we may collect applicant names, contact information, and other personal identifiers, including those outlined in the California customer records statute. Through voluntary disclosure, we may also collect protected classifications under federal or California law (e.g., race, gender, etc.). For additional details about the personal information we collect and its uses, please click here.

    What McMaster-Carr employees say

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