MasTec
MasTec

120 Mastec Field Support Engineer Jobs Hiring Near You

Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...

Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...

Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service ...

Field Support Engineer

Rockaway, NJ · On-site

$30 - $32/hr

Works with the customer support team to handle onsite Level 1 and 2 system issues. Must have extensive troubleshooting ability to assist the customer support team with on-site work for the customer ...

The Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field ...

Field Support Engineer II, with limited supervision, installs, repairs, upgrades and performs preventative maintenance on specified Carl Zeiss Meditec instrumentation in a designated field service ...

Showing results 21-40

MasTec Jobs Information

Do workers at MasTec get paid breaks?

Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 36 people who took the Breakroom Quiz between August 2025 and August 2026.

Does MasTec pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 64 people who took the Breakroom Quiz between July 2025 and July 2026.

At MasTec, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
34% of people say they have to use vacation days when they’re out sick.
Based on data from 59 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from MasTec affordable enough for their workers?

Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at MasTec?

Most people get paid time off work.
97% of people say they get paid time off.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 94% of people with changing schedules find out their shifts one week or less ahead of time.
  • 4% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 2% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 49 people who took the Breakroom Quiz between January 2025 and July 2026.

Do workers at MasTec worry about hours?

Some people worry about getting enough hours.
39% of people report they worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

Do MasTec workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it for MasTec workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to get time off at MasTec?

Most people find it easy to get time off.
90% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do MasTec managers change schedules at the last minute?

Some managers change people’s schedules at the last minute.
43% of people say their manager changes their shift schedule at the last minute.
Based on data from 35 people who took the Breakroom Quiz between July 2025 and July 2026.

Do jobs at MasTec spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
33% of people report that their job takes up time that they don’t get paid for.
Based on data from 36 people who took the Breakroom Quiz between July 2025 and July 2026.

How easy is it to take sick days at MasTec?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 58 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a MasTec job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 6 people who took the Breakroom Quiz between April 2025 and March 2026.

Is working at MasTec good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
71% of people who care for a child or other relative report this is a good place to work.
Based on data from 56 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at MasTec feel treated with respect by their managers?

Most people feel treated with respect by their managers.
75% of people say they’re treated with respect by their managers.
Based on data from 61 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at MasTec get to take their breaks without interruption?

Only some people get breaks without interruption.
34% of people report that their breaks get interrupted.
Based on data from 47 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at MasTec?

Some people feel stressed here.
66% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at MasTec enjoy their jobs?

Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 52 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at MasTec recommend working with their team?

Only some people recommend working with their team.
43% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 61 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at MasTec?

Some people didn’t get enough training when they started.
42% of people report they didn’t get enough training when they started working here.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at MasTec?

Only some people are given support to advance their career here.
In the last year, 41% of people report not being given support to advance their career here.
Based on data from 58 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think MasTec’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
77% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 65 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how MasTec is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 57 people who took the Breakroom Quiz between August 2025 and August 2026.
Infographic showing various Field Support Engineer job openings at Mastec in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Field Support Engineer

Stago

Sioux Falls, SD

Full-time

Posted 8 days ago


Job description

Ideal candidates for this position will be located in the Sioux Falls, SD area.

Stago's Field Service Engineers provide exceptional technical support and superior customer service for Diagnostica Stago's products. This role is critical in ensuring timely and effective service delivery, maintaining strong communication with customers, and demonstrating unwavering commitment to problem resolution. The ideal candidate is a proactive problem solver who thrives in a dynamic environment and is dedicated to ensuring the highest level of customer satisfaction.

Essential Duties & Responsibilities:

  • Technical Support & Troubleshooting: Provide on-site and remote technical support for Stago instruments and systems, diagnosing and resolving issues efficiently to minimize downtime.
  • Customer-Centric Service: Foster strong relationships with customers by actively listening, clearly communicating, and maintaining professionalism throughout service interactions.
  • Timely Response & Resolution: Prioritize service requests, manage workload effectively, and ensure that customer concerns are addressed promptly and thoroughly.
  • Installs instruments at customer's facility, sales demos, product shows, etc, to ensure full functionality according to Diagnostica Stago specifications.
  • Preventive Maintenance & Installation: Perform installation, , maintenance, and repairs to ensure optimal performance of Stago systems at customer sites, sales demos, trade shows, etc.
  • Training & Education: Provide supplemental on-site training end users and laboratory personnel on proper operation, maintenance, and troubleshooting of instruments to enhance user confidence and system longevity.
  • Continuous Follow-Through: Provide ongoing updates and consistent communication with customers, manager, and HQ until full resolution of their issues, ensuring they feel supported throughout the process.
  • Collaboration & Reporting: Work closely with internal teams, including technical support, sales, and product management, to share insights and improve service strategies.
  • Documents and records information considered a part of the repair record, to include work orders, analyzer information, update information, etc., which must be completed in accordance with SOP timeliness and regulatory agencies.
  • Analyzes, reviews and inspects findings to determine source of problem via telephone and/or on-site. Performs trouble shooting to repair, replace necessary parts, or other corrective action to ensure optimal operation on analyzers per SOP.
  • Compliance & Documentation: Maintain accurate service records, follow regulatory guidelines, and ensure that all work complies with company policies and industry regulations.
  • Service Contract Promotion: Assist in identifying opportunities for service contracts and extended service agreements, educating customers on available options to enhance their support experience and system performance.
  • Escalate all open or reoccurring issues in a timely manner for prompt resolution per SOP.
  • Special projects/tasks as assigned by RFSM.
  • Drive high level customer satisfaction through the successful completion of field service related duties and responsibilities.
  • Provides technical assistance/ troubleshooting as required.
  •  Fosters teamwork by supporting all necessary Stago departments in the goal of improving internal cooperation and customer satisfaction.

Education & Requirements:

  • High School or (GED) required.  Associates Degree or Certificate from Technical School a plus.  Bachelor’s from 4 year college or university preferred. 
  • 3 years related experience troubleshooting and repairing diagnostic equipment or operating related equipment required.
  • Valid Driver's License.
  • Strong technical troubleshooting and problem-solving skills.
  • Excellent customer service and communication skills, with the ability to explain complex technical concepts in a clear, user-friendly manner.
  • To perform this job successfully, an individual should have knowledge of Database and Internet software; Windows 10/7, NT, XP and DOS.
  • Ability to work independently, manage time effectively, and adapt to changing priorities in a fast-paced environment.
  • Willingness to travel extensively within the assigned territory and occasionally beyond. Up to 75% overnight travel may be required depending on territory. Occasional weekend/holiday on-call coverage for the region.
  • Ability to travel by common air carrier, or rental car as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    This job requires the individual to be fully vaccinated against COVID-19, absent a legally required accommodation, as determined by customer requirements.  

    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or other characteristics protected by law.