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RESPONSIBILITIES:
Kforce has a client in Armonk, NY that is seeking an experienced Salesforce Lead Business Analyst to support a large-scale, greenfield customer technology and customer information system transformation for a regulated energy and utilities organization. The program is modernizing customer service and clean-energy program capabilities, replacing legacy Salesforce environments, preserving required business logic, and reducing technical debt through a clean future-state architecture.
Summary:
The Salesforce Business Analyst Lead owns a major functional workstream, coordinates requirements quality, guides other analysts, and remains hands-on from discovery through production transition. The role ensures that utility customer and clean-energy program needs are translated into coherent Salesforce requirements across business, experience, data, integration, and testing teams.
Key Responsibilities:
* Lead discovery, stakeholder interviews, process reviews, and functional solution discussions for utility customer operations and clean-energy programs
* Coordinate analysts within the assigned workstream, review requirements quality, manage dependencies, and escalate decisions and scope risks
* Translate current-state processes and business needs into capabilities, user stories, acceptance criteria, process flows, business rules, data requirements, and functional designs
* Define OmniScript-guided process requirements including steps, logic, validations, data, exceptions, and user experience
* Translate legacy customer programs, clean-energy eligibility and enrollment rules, case processes, and operating logic into future-state requirements
* Partner with architects and developers to determine whether needs should be met through configuration, Flow, OmniStudio, custom development, integration, data, or process change
* Support backlog refinement, sprint planning, design reviews, demos, UAT, defect triage, traceability, release readiness, and production transition
REQUIREMENTS:
* 7+ years of Salesforce functional analysis or consulting experience, including ownership of a complex workstream or leadership of other analysts
* Strong functional knowledge of Salesforce Energy and Utilities Cloud, Service Cloud, OmniStudio and OmniScript, and the Salesforce Clean Energy Module
* Working knowledge of Sales Cloud, Data Cloud, Flow, security, integration, data migration, and testing dependencies
* Experience documenting requirements, user stories, acceptance criteria, process flows, business rules, data mappings, functional designs, and UAT scenarios
* Experience analyzing utility customer-service, clean-energy program, eligibility, enrollment, or comparable regulated-industry processes
* Ability to challenge legacy assumptions, maintain traceability, guide analysts, and own outcomes through testing and release
* Exceptional facilitation, stakeholder-management, written, and verbal communication skills
Preferred Qualifications:
* Utility customer information system or clean-energy program transformation experience
* Salesforce Business Analyst, Administrator, Service Cloud, Data Cloud, OmniStudio, or Energy and Utilities Cloud credentials
* Prior Salesforce Administrator, Functional Consultant, product ownership, or team-lead experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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