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RESPONSIBILITIES:
A client with Kforce is seeking a Desktop Support Associate to join their team for a hybrid role.
Summary:
The Remote Administration Team supports clients operating in highly regulated broker dealer environments, where precision, accountability, and customer trust are essential. We are looking for strategic thinkers and proactive problem solvers who deliver white glove, concierge level support while understanding the importance of compliance, risk awareness, and consistent service excellence.
This team provides a premium, paid service with high touch expectations, supporting customers who rely on us as an extension of their business operations. Team members are exposed to a broad range of technology support within environments that require careful attention to security controls, documentation, and regulatory requirements.
In this role, you will leverage strong critical thinking skills to diagnose and resolve issues efficiently, provide calm and professional customer service and collaborate closely with teammates to ensure consistent service delivery. You will be expected to approach support with a compliance first mindset while maintaining a seamless and responsive client experience.
Key Tasks:
* Provide end to end workstation and application support in compliance driven environments
* Deliver professional, time sensitive support as part of a structured call queue
* Own ticket resolution, documentation, and escalation in the team queue
* Identify recurring issues and proactively resolve them to reduce risk and disruption
REQUIREMENTS:
* 4+ years of proven Help Desk or End User Support experience, with demonstrated awareness of working within regulated or compliance driven environments
* Exceptional customer service and communication skills
* Intermediate to advanced administration of Windows operating systems, including troubleshooting, configuration, and user support
* Intermediate support and administration of iOS and Android devices, including user configuration, security, and troubleshooting
* Intermediate knowledge of networking and infrastructure, including LAN, WAN, wireless networks, and cloud based environments
* Intermediate experience with security tools and workflows, including endpoint protection, phishing response, and triaging security related events
* Proficiency with RMM, ticketing, and documentation platforms
* Intermediate knowledge of Microsoft 365, including the Admin Center, Entra ID, Intune, Exchange, Defender, SharePoint, and Teams
* Advanced proficiency with Microsoft 365 desktop applications, including Outlook, Word, Excel, PowerPoint, OneDrive, and Teams
* Working knowledge of modern AI productivity tools, such as Copilot, ChatGPT, Claude, or similar platforms, and an interest in using them effectively in daily workflows
* Experience supporting SaaS based VoIP solutions, including user support and basic troubleshooting
* Prior experience working within a Managed Service Provider (MSP) or multi-client support environment
Nice to have:
* Intermediate to advanced administration of Mac Operating Systems
* PowerShell scripting experience
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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