Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Kaizen Stackup
60 Kaizen Stackup Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager
Toronto, ON · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Toronto, ON · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Houston, TX · On-site
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
Customer Success Manager
Houston, TX · On-site
The Customer Success Manager is responsible for ensuring the success, satisfaction, and ongoing value realization of Energy Companies using our Global Oil & Gas SaaS solutions. This role requires a ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...
Customer Success Manager
San Jose, CA · On-site
Customer Success Manager The Customer Success Manager (CSM) is a pivotal role, demanding an individual with truly exceptional interpersonal and relational skills. The ideal candidate must possess a ...
Customer Success Manager
Kalamazoo, MI · Remote
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
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Customer Success Manager
Kalamazoo, MI · Remote
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
$80K - $85K/yr
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Calgary, AB · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Calgary, AB · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Rocky Hill, CT · On-site
Customer Success Manager As a Customer Success Manager, you will serve as a strategic partner to customers who have invested in Annual Recurring Revenue (ARR) service contracts and software ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
Customer Success Manager In Houston About Welligence: Welligence Energy Analytics is a fast-growing market intelligence firm that combines machine learning with deep industry expertise to deliver ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager at Campfire As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You ...
Customer Success Manager
$95K - $105K/yr
Customer Success Manager At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial ...
New
Customer Success Manager
$95K - $105K/yr
Customer Success Manager At WorkWave, we build innovative software and fintech solutions for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial ...
New
Customer Success Manager
Centennial, CO · On-site
$83K - $117K/yr
Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...
Quick apply
Customer Success Manager
Centennial, CO · On-site
$83K - $117K/yr
Customer Success Manager Location: Centennial, CO Industry: Manufacturing Pay: $83,000 - $117,000 annually Benefits : Eligible for Medical, Dental, Vision, 401K About Our Client: Addison Group is ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
Boulder, CO · On-site +1
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture
Quick apply
Customer Success Manager
Boulder, CO · On-site +1
The new Customer Success Manager will work alongside the team in Boulder and Dublin to help the ongoing onboarding of new customers in North America. Desired Skillset: * Internet architecture
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...
New
Customer Success Manager
Tampa, FL · On-site
Customer Success Manager Csquare is seeking a talented, highly motivated individual to serve as a Customer Success Manager. The mission of the Csquare Customer Success organization is to ensure our ...
New
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Customer Success Manager
San Antonio, TX · On-site
SWIVEL is seeking a talented Customer Success Manager to report to the Director of Customer Success. A CSM will play a vital role in ensuring customers achieve their desired outcomes while using ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Manager, Customer Success
Washington, DC · On-site
Customer Success Manager The Customer Success Manager is responsible for leading and managing the customer success team, overseeing customer success projects, and ensuring the successful ...
Customer Success Manager
Toronto, ON · On-site
Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...
Customer Success Manager
Toronto, ON · On-site
Customer Success Manager REPORTS TO: Manager, Customer Success Cority is the global enterprise EHS software provider creating industry-leading technology to empower those who transform the way the ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Customer Success Manager
Washington, DC · On-site
Customer Success Manager (CSM) We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic ...
Kaizen Stackup Jobs Information
What other companies are hiring for Customer Success Manager jobs?
Full-time
Re-posted 17 hours ago
Job description
About US
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
Required Qualifications
#Qmatic
At Qmatic, our purpose is clear: a world where everyone can access the services they need.
For more than 40 years, we have shaped how people connect with essential services-reducing friction, simplifying journeys, and enabling organizations across retail, finance, healthcare, and the public sector to deliver world-class customer experiences.
Today, Qmatic operates as a truly international company, serving customers and partners across Europe, North America, and global markets. Our solutions power service journeys for leading enterprises and public organizations worldwide.
The Role
The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization. This role serves as a primary post-sale relationship owner, working closely with customers to support adoption, monitor account health, facilitate renewals, and identify opportunities to strengthen engagement across the customer organization.
This individual will act as both a customer advocate and a strategic business partner, helping customers achieve desired outcomes while coordinating cross-functional internal resources to deliver a high-quality customer experience. The Customer Success Manager will also partner with Sales to support expansion opportunities within existing accounts.
The ideal candidate will have prior experience in a Customer Success Manager role and demonstrate strong relationship management, commercial awareness, and cross-functional collaboration skills.
Key Responsibilities
- Manage a portfolio of assigned customer accounts and serve as a primary point of contact for ongoing relationship management.
- Lead and coordinate contract renewal activities, including renewal planning, tracking, risk identification, and internal alignment to support successful and timely renewals.
- Monitor customer health through regular review of account activity, adoption trends, satisfaction indicators, and business outcomes.
- Proactively identify and mitigate retention risks by developing action plans and partnering with internal stakeholders to address issues in a timely manner.
- Build and expand relationships within customer organizations by identifying and engaging additional stakeholders, decision-makers, and champions.
- Help customers define, measure, and achieve value from the company's products and services.
- Conduct regular customer meetings, business reviews, and success planning sessions to maintain engagement and align on objectives.
- Manage internal customer expectations by clearly communicating customer priorities, needs, and concerns to appropriate internal teams.
- Collaborate with Sales to support expansion opportunities within existing accounts, including identifying potential upsell or cross-sell needs and assisting with account strategy.
- Partner closely with Sales, Professional Services, Support, Product, Finance, and other internal teams to ensure a consistent and effective customer experience.
- Maintain accurate and timely customer records, account plans, renewal updates, and activity documentation in CRM and other business systems.
- Contribute to the development and continuous improvement of customer success processes, standards, and best practices.
Required Qualifications
- Bachelor's degree in Business, Communications, Marketing, or a related field, or equivalent combination of education and relevant experience.
- Minimum 5 years of experience in a Customer Success Manager role or a similar customer-facing account management position.
- Demonstrated experience managing customer renewals and supporting retention efforts.
- Proven ability to build strong, trust-based relationships with customer stakeholders at multiple levels of an organization.
- Experience monitoring and managing customer health, including identifying risks and driving proactive resolution.
- Strong verbal, written, and interpersonal communication skills.
- Strong organizational and time management skills, with the ability to manage multiple priorities and accounts effectively.
- Ability to work cross-functionally and influence internal teams in support of customer outcomes.
- Proficiency with CRM platforms and related customer management tools.
- Preferred Experience
- Prior experience in a B2B software, technology, solutions, or services environment.
- Prior experience work in Government and/or Healthcare.
- Experience supporting account expansion, upsell, or cross-sell opportunities in partnership with Sales.
- Experience conducting executive business reviews and success planning with customers.
- Familiarity with customer success methodologies, health scoring, and value realization frameworks.
- Knowledge, Skills, and Abilities
- Strong customer relationship management and account management capabilities.
- Ability to balance customer advocacy with business objectives.
- Strong analytical and problem-solving skills.
- Ability to identify commercial opportunities while maintaining a customer-centric approach.
- Ability to manage sensitive customer situations with professionalism and sound judgment.
- High degree of initiative, accountability, and collaboration.
#Qmatic