Customer Success Manager
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...
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60 Kaizen Stackup Customer Success Manager Jobs Hiring Near You
Customer Success Manager
Somerville, MA · On-site
Enterprise Customer Success Manager Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building ...
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
New
Customer Success Manager
Houston, TX · On-site
Customer Success Manager We're looking for a Customer Success Manager to join our growing CS team in Houston, reporting to our VP of Customer Success. You'll own a portfolio of clients -- including ...
New
Customer Success Manager
Apex, NC · On-site
Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...
Customer Success Manager
Apex, NC · On-site
Customer Success Manager As the leader in transit technology, Clever Devices, (Hitachi Rail CD U.S. Ltd.) vision is to make meaningful contributions to worldwide mobility. Our goal is to be the ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Our Customer Success team ensures our customers fully utilize our solution to build a secure environment while enabling company users to manage their applications. We are looking for a Customer ...
Customer Success Manager
Denver, CO · On-site
Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...
Customer Success Manager
Denver, CO · On-site
Customer Success Manager At Convey, we believe great technology is only as valuable as the customer experience behind it. We're looking for a Customer Success Manager who is passionate about building ...
The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...
The Customer Success Manager (CSM) is a key player on the Customer Success team. As a Client Success Manager, you'll be managing a set of named customers - driving adoption and outcomes leading to ...
We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines ...
We are seeking an experienced Customer Success Manager (CSM) to join our Customer Success organization. This strategic, customer-facing role is responsible for managing relationships with All Lines ...
Customer Success Manager
Philadelphia, PA · On-site +1
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Customer Success Manager
Philadelphia, PA · On-site +1
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Customer Success Manager Department: Customer Success Location: US Remote About Aria Systems Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria ...
Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
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Customer Success Manager
Duluth, GA · On-site
The Role The Customer Success Manager is responsible for managing and growing relationships with assigned customers to ensure strong retention, customer satisfaction, and long-term value realization.
Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
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Customer Success Manager Outcode Software At Outcode Software, we're dedicated to empowering our clients to succeed with our innovative solutions. As a Customer Success Manager, you'll play a crucial ...
Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...
Customer Success Manager Lehi, Utah, United States; New York, New York, United States Director of Customer Success Lehi, Utah, United States; Remote Manager of Sales Compensation Lehi, Utah, United ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...
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Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager At Violet, we're on a mission to create more human, identity-centered healthcare. We all deserve to be cared for by clinicians and care providers that understand our ...
New
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Norwalk, CT · On-site
Customer Success Manager We are seeking a proactive, polished, and relationship-driven Customer Success Manager to join our growing Customer Success team. In this role, you will manage a portfolio of ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager New York, New York, United States EMARKETER is a subsidiary of Axel Springer SE, a family-owned transatlantic media company headquartered in Berlin and New York. Learn more ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Kalamazoo, MI · On-site
Customer Success Manager , State Implementations Are you passionate about education and data quality? Do you thrive in a collaborative environment where your impact directly influences educational ...
Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
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Customer Success Manager
Woodstock, GA · On-site
Customer Success Manager Summary The Customer Success Manager is responsible for supporting clients following the completion of implementation projects and ensuring effective, ongoing use of ...
Customer Success Manager
Vancouver, BC · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Vancouver, BC · On-site
As a Clio Customer Success Manager, you are highly organized and a consummate people-person. You deliver consistent, high value experiences, while driving customers towards their strategic business ...
Customer Success Manager
Manhattan, NY · On-site
$110K/yr
Customer Success Manager Level: Individual Contributor Reporting into: Head of Success Department: Customer Excellence Location: Hybrid, NYC The Customer Success Manager will report directly to the ...
New
Customer Success Manager
Manhattan, NY · On-site
$110K/yr
Customer Success Manager Level: Individual Contributor Reporting into: Head of Success Department: Customer Excellence Location: Hybrid, NYC The Customer Success Manager will report directly to the ...
New
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
Customer Success Manager
Manhattan, NY · On-site
Customer Success Manager Job Summary We are seeking a Customer Success Manager to build strong customer relationships, drive product adoption, and ensure customers achieve their desired business ...
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Re-posted 29 days ago
Job description
Enterprise Customer Success Manager
Monaire builds intelligent HVAC optimization software that helps enterprise customers reduce energy costs, improve operational efficiency, and scale building performance. Our platform combines hardware, sensors, cloud software, and analytics, making customer success at Monaire deeply technical and outcome-driven.
ROLE OVERVIEW Monaire is seeking an Enterprise Customer Success Manager to own the post-sale success of our largest and most strategic customers. This role is responsible for customer retention, adoption, renewals, and expansion, while serving as the primary point of contact for enterprise accounts. This role works closely with Product, Engineering, and Support teams to ensure customers realize measurable business value from the Monaire platform.
KEY RESPONSIBILITIES
- Enterprise Customer Ownership
- Manage a portfolio of 10–20 enterprise customer accounts
- Own customer health, retention, renewals, and expansion opportunities
- Build strong relationships with executive, operational, and technical stakeholders
- Ensure enterprise customers achieve measurable ROI from the Monaire platform
- Customer Advocacy & Product Alignment
- Act as the Voice of the Customer internally by translating customer feedback into clear product and engineering requirements
- Partner with Product and Engineering teams to prioritize feature requests based on customer impact and business value
- Communicate product roadmap tradeoffs and timelines clearly to customers
- Cross-Functional Execution
- Collaborate with Support to resolve high-priority issues and escalations
- Troubleshoot customer workflows and configurations when needed
- Provide hands-on guidance during complex deployments and implementations
- Success Management & Expansion
- Lead Quarterly Business Reviews (QBRs) focused on adoption, outcomes, risks, and next steps
- Identify churn risk early and proactively drive mitigation plans
- Identify and support expansion opportunities grounded in customer usage and value
REQUIRED QUALIFICATIONS
- 5+ years of experience in Enterprise Customer Success or Account Management
- Experience managing enterprise SaaS or technical customer accounts
- Strong understanding of SaaS metrics including retention, churn, adoption, and renewals
- Ability to work effectively with Product Managers and Engineers
- Excellent written and verbal communication skills
- High ownership mindset and comfort operating in fast-paced, ambiguous environments
PREFERRED QUALIFICATIONS
- Experience in HVAC, energy, IoT, or industrial software
- Experience with hardware and software integrated products
- Startup or high-growth company experience
Benefits
- Competitive salary and equity compensation
- Health, dental, and vision insurance
- Flexible paid time off (PTO)
- Opportunity to influence product roadmap and company direction
- Collaborative and execution-focused team culture
CAREER GROWTH
This role offers the opportunity to grow into senior customer success, account management, or customer leadership roles as Monaire scales its enterprise customer base.