60 Impact Networking Customer Success Manager Jobs Hiring Near You

Impact exists because a small group of industry leaders believed companies in our space were doing it wrong. Many prioritized margins while the people doing the work and the clients relying on it became an afterthought. Impact was built differently: invest in great people, trust them to do great work, and deliver the kind of service clients remember. That approach helped us grow from a small office technology company into a national managed services provider, while remaining privately owned and people-first.

What makes Impact special is that growth has never come at the expense of the values that got us here. We continue to reinvest in our people, our capabilities, and the opportunities ahead so employees can grow alongside the business. We’ve built something special, but we’re far from finished. The people who join Impact now will help define what comes next.

The Project Manager at Impact serves as the “author of the delivery story” for IT and cybersecurity projects within our PMO. This client-facing role owns end-to-end delivery from initiation through closeout, combining strategic oversight with hands-on execution across multiple concurrent, fixed-fee engagements. The Project Manager balances strong client partnership with PMO governance and financial accountability, proactively managing risk, resolving issues, and keeping stakeholders aligned to deliver predictable, high-quality outcomes.

• Manage multiple concurrent IT and cybersecurity projects from initiation through closure.

• Lead project planning including scope definition and stakeholder analysis.

• Develop project schedules, resource plans, and budget tracking.

• Monitor financial performance and variance analysis.

• Serve as a primary client contact and trusted advisor.

• Facilitate stakeholder communication and status reporting.

• Manage project risks through proactive identification and mitigation.

• Coordinate cross-functional teams and vendor relationships.

Required Qualifications

• Bachelor’s degree in Business, IT, or a related field (or equivalent experience)

• 3+ years of project management experience in IT, cybersecurity, or technology services

• Proven success managing fixed-scope (fixed-fee) projects

• Strong budget and schedule management skills

• Excellent client communication and relationship management skills

• Ability to manage multiple concurrent projects effectively

Preferred Skills & Certifications

• PMP, CAPM, or similar project management certification

• Experience delivering cybersecurity and/or IT infrastructure projects

• Familiarity with Agile, Waterfall, and/or hybrid delivery methodologies

• Professional services and/or consulting experience

• Project financial management experience (budget management and forecasting)

• Proficiency with MS Project, Smartsheet, or similar project management tools

Behaviors define what our core values look like in action. Leaders are expected to model them; teams are expected to live them:

• Innovation: We embrace change because innovation lives outside the comfort zone.

• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.

• Honesty: We are fiercely transparent and consistently honest.

• Fun: We fuel work with fun, knowing life's too short for boring.

• Low Ego: We champion ideas over titles, because brilliance knows no rank.

• One Team: We win as a team, we lose as a team, we are one team.

Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skillset, experience and training, licensures and/or certifications, and other organizational needs.

Impact may offer applicable incentive compensation plans depending on role and/or department.

Full compensation details can and will be discussed with an Impact Talent Acquisition team member at the start of the interview process.

• 5-year Tiffany & Co. Gift Card or Custom Menswear, 10-year Custom Rolex, 20-year $20,000 Check incentive rewards

• Valuable time off with up to 20 days of PTO, 7 Paid Sick Days, 12+ paid holidays, and Paid Parental Leave

• Development and growth opportunities with on-going training & continued education reimbursement

• 401(K) & retirement plans with complimentary financial advisory services

• Comprehensive health, disability, life, dental, and vision plans

For full benefit information, visit https://www.impactmybiz.com/careers/#benefits

Candidates must be authorized to work in the United States at the time of application. Immigration sponsorship may be considered in select cases based on business need, cost, workforce planning, and applicable government requirements. Impact does not guarantee sponsorship for any visa category and may decline certain petitions based on associated costs or regulatory requirements.

Certain positions within Impact may involve access to information, technology, software, or technical data that is subject to U.S. export control laws and regulations, including the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR). Where required by applicable law based on the nature of the role, individuals in such positions must qualify as a “U.S. Person,” as defined by law, or otherwise be eligible to obtain any required government authorizations.