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Infographic showing various Operations job openings at Imc in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Service Representative

Customer Service Representative

IMC Companies LLC

Columbus, OH • On-site

$15.50 - $21/hr

Full-time

Posted 2 days ago

Job description

Work Schedule Overview: Monday through Friday, Generally 8am-5pm


Position Overview: Communicate customer delivery needs and appointment dates/times, quote rates of customer and relates service requirements to dispatchers. Regularly use own discretion and judgment in making independent pricing decisions.


Essential Functions:

  • Receives/schedules all delivery orders and requests from customers and must exercise discretion and use independent judgment when relating customer requests, schedules and informing dispatch.
  • Enters all orders into computer for dispatch – technical lines require specialized training, experience or knowledge of transportation industry.
  • Verifies bookings are released at depots for export moves, and traces import containers on the rail to confirm delivery is made by last free day.
  • Prepare customer reports and tracking/tracing as required such as CNI, Daily Activity, and Appointment Board.
  • Notifies Cargo Specialist Supervisor / management of all service failures.
  • Proposes and implements solutions to improve overall customer service
  • Creates and updates location profiles in computer system
  • Works as dispatcher as volume/vacation schedule dictates
  • Other projects as assigned by management


Knowledge and Skills Required:

  • Port and rail operations; US customs. Intermodal/Trucking experience
  • Data entry skills
  • Excellent communication and organizational skills, email, and general office duties
  • Must be innovative