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ImageFIRST

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Do workers at ImageFIRST get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Does ImageFIRST pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At ImageFIRST, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between September 2025 and June 2026.

Is the health insurance from ImageFIRST affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at ImageFIRST?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between September 2025 and June 2026.

Do workers at ImageFIRST worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.

Do ImageFIRST workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for ImageFIRST workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at ImageFIRST?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do ImageFIRST managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at ImageFIRST spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at ImageFIRST?

Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at ImageFIRST good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at ImageFIRST feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at ImageFIRST?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at ImageFIRST?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at ImageFIRST?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think ImageFIRST’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how ImageFIRST is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

What are the most popular titles at Imagefirst?

What are the most popular cities for Imagefirst jobs?

What are the most popular states for Imagefirst jobs?

What are the most popular categories at Imagefirst?

Infographic showing various job openings at Imagefirst in the United States as of August 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Nights. Highlights an 100% Physical job distribution.

Customer Advocate - Hospital

ImageFIRST Healthcare Laundry Specialists

Peoria, IL • On-site

$65K - $75K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview
Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients' linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service!
Check out our company page: https://www.imagefirst.com/company/
Responsibilities & Qualifications
This is a field-based, customer-facing, service-oriented position requiring the associate to establish, maintain, and build strong customer relationships through proactive service strategies. The role drives customer retention, inventory control, product spend, and profitable growth. The Hospital Customer Advocate is the face of ImageFIRST for hospital customers and is
their cost-effective solution for greater patient satisfaction.
This position will be located in Champaign, IL, and will require travel to Bloomington, IL twice per week.
Monday through Friday with the ability to flex start and end time.
Salary Range is $65,000-$75,000
Field Bonus of 10% of base salary based on KPI/Metrics
RESPONSIBILITIES:
  • Support: Promote our values and the ImageFIRST way to build the company by positively
    impacting the lives of our associates, community, customers and patients
  • Customer Service: Identify and resolve customer concerns, ensure customer satisfaction
    with company products and services, develop positive relationships with principal
    customer contacts, maintain enthusiastic and professional attitude and maximize
    customer contract term
  • Inventory Management: conduct inventories, inspect utilization of digital inventory tools,
    recover product, recommend changes based on utilization
  • Customer Education: Linen awareness, sharps, quality, hygienically clean standards,
    attending EVS/linen tech huddles, rounding
  • Technology: Utilize tools to communicate with customer contacts, log activities, and to
    make data-based recommendations benefitting the customer and ImageFIRST
  • Product Knowledge: pricing, codes, colors, sizing, changes/quantities, availability, product
    application
  • Sales: Increase account revenue by partnering with the Director of Hospital Sales to identify
    new business opportunities within existing customer accounts
    Paperwork: work order preparation and follow-up, invoice accuracy, credits, collection
    requirements
MINIMUM QUALIFICATIONS:
  • Minimum 5 years of sales or customer service experience
  • Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
  • Ability to lift 25 pounds on a frequent basis
  • Proficiency with computer applications and technology
    Bachelor's degree or equivalent work experience
    Valid Driver's License
Company Values & Benefits
Required Competencies:
  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do
Benefits:
  • Weekly pay
  • Medical, Dental, Vision
  • Pet, Legal, and Hospital Indemnity Insurance
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement
  • Referral Program
  • Great company culture
  • Collaborative team environment

EOE / Drug-Free Workplace
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law. We are fueled by the talent, passion, and diversity of our associates.

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