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ImageFIRST

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ImageFIRST Jobs Information

Do workers at ImageFIRST get paid breaks?

Sometimes. Only some people get paid breaks.
36% of people say they don’t get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Does ImageFIRST pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
54% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and June 2026.

At ImageFIRST, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 9 people who took the Breakroom Quiz between September 2025 and June 2026.

Is the health insurance from ImageFIRST affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at ImageFIRST?

Most people get paid time off work.
90% of people say they get paid time off.
Based on data from 10 people who took the Breakroom Quiz between September 2025 and June 2026.

Do workers at ImageFIRST worry about hours?

Most people don’t worry about getting enough hours.
90% of people report they don’t worry about getting enough hours.
Based on data from 10 people who took the Breakroom Quiz between December 2024 and January 2026.

Do ImageFIRST workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 9 people who took the Breakroom Quiz between January 2025 and January 2026.

How easy is it for ImageFIRST workers to change shifts?

Some people find it hard to change shifts.
40% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to get time off at ImageFIRST?

Most people find it easy to get time off.
82% of people report it’s easy to get time off.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and June 2026.

Do ImageFIRST managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
82% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 11 people who took the Breakroom Quiz between December 2024 and January 2026.

Do jobs at ImageFIRST spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
11% of people report that their job takes up time that they don’t get paid for.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and January 2026.

How easy is it to take sick days at ImageFIRST?

Most people find it easy to take sick days.
94% of people report that it’s easy to take time off if they are sick.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is working at ImageFIRST good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
86% of people who care for a child or other relative report this is a good place to work.
Based on data from 7 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at ImageFIRST feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST get to take their breaks without interruption?

Most people get breaks without interruption.
76% of people report that they get to take their breaks without interruption.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Is it stressful to work at ImageFIRST?

Some people feel stressed here.
67% of people say they often feel stressed at work.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST enjoy their jobs?

Only some people enjoy their job.
38% of people report they don’t enjoy their job.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people at ImageFIRST recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get enough training when they start at ImageFIRST?

Some people didn’t get enough training when they started.
39% of people report they didn’t get enough training when they started working here.
Based on data from 18 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people get support to advance at ImageFIRST?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think ImageFIRST’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
79% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and June 2026.

Do workers feel well informed about how ImageFIRST is doing?

Only some people feel well informed about how the company is doing.
59% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and June 2026.

What are the most popular jobs at Imagefirst?

What are the most popular categories at Imagefirst?

Infographic showing various Operations job openings at Imagefirst in the United States as of August 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Nights. Highlights an 100% Physical job distribution.

Service Operations Coordinator

ImageFIRST Healthcare Laundry Specialists

Manchester, NH

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

ImageFIRST rating

7.0

Company rating: 7.0 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

8th of 62 rated cleaning companies

Job description

Overview

ImageFIRST is the largest national provider of linen and laundry services specializing in the healthcare industry. With a 97% customer retention rate, we are committed to providing remarkable, white-glove service to our customers.

We are seeking a motivated and results-driven Service Operations Coordinator to lead the daily execution of Service operations at an ImageFIRST facility.

This is a dynamic, hands-on leadership role. You will own how service gets delivered every day, partnering closely with Customer Advocates, Service and Plant Operations leadership, and the General Manager to drive route execution, customer satisfaction, product control, fleet readiness, safety, and financial performance. This is one of the most visible and impactful roles in the local operation with real accountability for results and a direct path toward senior Service and Operations leadership positions.

Check out our company page: https://www.imagefirst.com/company/


Responsibilities

WHAT YOU'LL DO

  • Lead daily face-to-face check-ins with Customer Advocates, providing them with coaching, feedback, and support to help them execute our daily service standards.
  • Analyze route and customer data to identify ways to improve service performance and growth opportunities.
  • Translate those insights into specific, business-minded recommendations and actions for the Service teams.
  • Anticipate challenges before they arise and drive solutions that improve retention and customer loyalty.
  • Help ensure fleet readiness and compliance with DOT and safety standards.
  • Track action plans through to measurable improvement in service, revenue, and profitability.

WHAT WE'RE LOOKING FOR

  • Ability to lead, influence, and direct people. This includes ability to build trust and respect with Customer Advocates and partner with our District Service Managers and plant leadership team.
  • Willingness to speak up, deliver direct feedback, and follow through on execution.
  • Energized by frequent daily interaction and positive relationship building with associates.
  • Ability to turn data into insight, and insight into clear recommendations and action.
  • Strong organizational, analytical, and problem-solving abilities. Very comfortable working in Excel (pivot tables, formulas, data cleanup) and Power BI.
  • Excellent communication and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Experience in service, operations, logistics, distribution, or route-based businesses preferred.
  • Associate degree or higher required.
  • Valid driver's license and ability to obtain DOT medical certification.

WHY ImageFIRST?

We offer competitive pay, medical, dental and vision coverage, 401(k) with company match, paid time off, paid parental leave, tuition reimbursement, a referral program, and opportunities for career growth.

At ImageFIRST, our associates are expected to: Be Respectful. Be Remarkable. Be Safe. Be Honest.

If you're a hands-on leader who enjoys solving problems, developing people, and improving customer experience, we want to hear from you.


Qualifications

Required Competencies:

  • Be Respectful: Value all we come in contact with
  • Be Remarkable: Create a positive moment with every interaction
  • Be Safe: Keep ourselves and those around us safe
  • Be Honest: Be guided by truthfulness in all we do  

Benefits:

  • Weekly pay
  • Medical, Dental, Vision 
  • Pet, Legal, and Hospital Indemnity Insurance 
  • 401k (match)
  • Paid Time Off Package
  • Paid Parental Leave
  • Tuition Reimbursement 
  • Referral Program
  • Great company culture
  • Collaborative team environment 

EOE / Drug-Free Workplace 

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by applicable law.  We are fueled by the talent, passion, and diversity of our associates.

What ImageFIRST employees say

Pay

Benefits

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