Must be able to meet established deadlines and handle multiple customer service demands from ... Excellent growth and advancement opportunities ICONMA is an Equal Opportunity Employer. All ...
69 Iconma Customer Service Jobs Hiring Near You
Must be able to meet established deadlines and handle multiple customer service demands from ... Excellent growth and advancement opportunities ICONMA is an Equal Opportunity Employer. All ...
... printing services, and shared drives * Familiarity with the standard helpdesk ticketing tools ... Passion for Customer Support * A drive to help end-users get what they need to do their jobs the ...
... printing services, and shared drives * Familiarity with the standard helpdesk ticketing tools ... Passion for Customer Support * A drive to help end-users get what they need to do their jobs the ...
Business analyst
Charlotte, NC · On-site
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... line growth, customer service, and cost management. Business Analyst Location: Charlotte, NC ...
Business analyst
Charlotte, NC · On-site
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... line growth, customer service, and cost management. Business Analyst Location: Charlotte, NC ...
Business Operations Lead
Troy, MI · On-site
ICONMA is seeking a resourceful Business Operations Lead to help streamline the operating machine ... services environment. * Familiarity with VMS/MSP platforms (Beeline, Fieldglass, Coupa, etc.) and ...
Business Operations Lead
Troy, MI · On-site
ICONMA is seeking a resourceful Business Operations Lead to help streamline the operating machine ... services environment. * Familiarity with VMS/MSP platforms (Beeline, Fieldglass, Coupa, etc.) and ...
Associate Customer Service Rep I
Lafayette, IN · On-site
$15.50 - $21/hr
Our Client, a Coatings and Paints company, is looking for an Associate Customer Service Rep I for their Lafayette, IN location. Responsibilities: * Responds to customer inquiries via telephone or ...
Associate Customer Service Rep I
Lafayette, IN · On-site
$15.50 - $21/hr
Our Client, a Coatings and Paints company, is looking for an Associate Customer Service Rep I for their Lafayette, IN location. Responsibilities: * Responds to customer inquiries via telephone or ...
Active Directory Engineer
$53.25 - $69.75/hr
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. Active Directory Engineer Location: Melville, NY 11747 ...
Active Directory Engineer
$53.25 - $69.75/hr
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. Active Directory Engineer Location: Melville, NY 11747 ...
C#.net Architect
Deerfield, IL · On-site
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. .NET/C# Application Architect Location: Deerfield, IL ...
C#.net Architect
Deerfield, IL · On-site
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. .NET/C# Application Architect Location: Deerfield, IL ...
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. Specialist/Technical Writer Location: Lake Forest, IL ...
Our Recruiting Management and staff members at ICONMA understand that our greatest assets are our ... customer service, and cost management. Specialist/Technical Writer Location: Lake Forest, IL ...
GCC Customer Service Representative - Intermediate
TX · Remote
$16.50 - $22.25/hr
Our client, a Energy Services company, is looking for a GCC Customer Service Representative - Intermediate for their Remote location. Responsibilities: * One Stop Shop for customers for any type of ...
GCC Customer Service Representative - Intermediate
TX · Remote
$16.50 - $22.25/hr
Our client, a Energy Services company, is looking for a GCC Customer Service Representative - Intermediate for their Remote location. Responsibilities: * One Stop Shop for customers for any type of ...
ICONMA Jobs Information
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Job description
Our Client, a Health Insurance company, is looking for a Senior Product Manager for their Reston, VA/Hybrid location.
Responsibilities:
Requirements:
Why Should You Apply?
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
Responsibilities:
- Manages end-to-end management of Digital Products from the initial kickoff to coordinating major launch milestones to maintaining and enhancing program performance over time. Guides clients through key decisions, communicates and coordinates activities internally and across departments. Works on new needs for process and improvements and identifies and articulates internal client needs to the technology team.
- 35% Coordinates with internal client and internal teams to launch, maintain, and enhance digital products. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners.
- 20% Manages and updates Product Maturity , Issues/Action Items/Risks, Installation Checklist, and Value Delivery.
- 20% Identifies and articulates new customer needs to the product team.
- 10% Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting of account creation, managing communications, and reconciling inventory upon completion.
- 10% Ensures and drives deliverables to completion per the implementation schedule.
- 5% Conducts training for customers.
Requirements:
- Bachelor's Degree
- Education Details: Business Management or related field
- 10 years experience in a leadership roles with 3+ years in a product management capacity.
- In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
- Master's degree
- Ability to recognize, analyze, and solve a variety of problems., Expert
- Proficient in Microsoft Office applications., Expert
- Proficient in project planning and life cycle development., Expert
- Excellent communication skills both written and verbal., Expert
- Ability to train and mentor others., Advanced
- The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on
- Client programs. Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time. Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence. Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.
- SAFe/Agile
- Product Management
- Additional Skills: Change Agent, SAFe, Product Management, Agile, Net Promoter Score, Customer Journey Mapping, Quantifying Value Metrics
- Looking for Senior Product Manager
- Strong Product Management
- Visioning , Mapping , Road Map in high level
- 3-5 years of years of product manager
- PM certification
- Safe Certified /willing to get it
- Large Org experience
- AI is preferred /Some exposure will help
- Health care background is not mandatory
- PowerPoint and Excel
- AHar.io is huge plus
- Standard Product Management role
- Transformation from Product to Project Management
- Cloud exp is nice to have
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
ICONMA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
About ICONMA
Sourced by ZipRecruiter
ICONMA is an established and stable organization building lasting relationships with clients and consultants. We are unique in our ability to provide a full spectrum of Staffing Services and Solutions including: Staff Augmentation (Contract, Contract-to-Hire, Direct Hire), Bulk Buy Staff Augmentation, Offshore Staff Augmentation, Payroll Services and Consulting (Project Delivery, SOW). At ICONMA, our goal is to become a one-stop destination for our customers' staffing and outsourcing needs. Our vision is to be a preeminent provider of innovative business solutions, leveraging key technologies to improve our customers' competitiveness, growth, and profitability. ICONMA focuses on a culture that fosters collaboration and team work. We recognize that employees are the foundation of any company, and we encourage our employees to be leaders while providing continuous training and growth opportunities. ICONMA encourages hard work, determination and dedication in a professional environment. ICONMA promotes a healthy work-life balance, and understands this is a key component to our employee's and company's success.
Industry
Recruiting and staffing services
Company size
1,001 - 5,000 Employees
Headquarters location
Troy, MI, US
Year founded
2000