Maintain an extensive customer database point of contact listing * Assist with researching ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
IC-CAP
91 Iccap Customer Service Jobs Hiring Near You
Maintain an extensive customer database point of contact listing * Assist with researching ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
Net-Sys Admin 1 102-156
Dayton, OH · On-site
Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
Net-Sys Admin 1 102-156
Dayton, OH · On-site
Follow Operations and Maintenance (O&M) checklists to maintain the service (daily, weekly, monthly ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...
Follow and enforce customers Standard Operating Procedures (SOP) * Perform miscellaneous ... Active Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all applicants for ...
Follow and enforce customers Standard Operating Procedures (SOP) * Perform miscellaneous ... Active Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all applicants for ...
... customer on Risk Management Framework (RMF) assessment and authorization issues Perform risk ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
... customer on Risk Management Framework (RMF) assessment and authorization issues Perform risk ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 1 102-036
Springfield, OH · On-site
Perform ISSO duties in support of in-house and external customers. Education and Experience ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 1 102-036
Springfield, OH · On-site
Perform ISSO duties in support of in-house and external customers. Education and Experience ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-030
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-030
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-052
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-052
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-029
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...
ISSO 2 102-029
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...
ISSO 2 102-101
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-101
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-127
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSO 2 102-127
Dayton, OH · On-site
Perform ISSO duties in support of in-house and external customers * Conduct security impact ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSM 2
Dayton, OH · On-site
Advise customer on Risk Management Framework (RMF) assessment and authorization issues * Perform ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSM 2
Dayton, OH · On-site
Advise customer on Risk Management Framework (RMF) assessment and authorization issues * Perform ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSM 2 102-060
Dayton, OH · On-site
Advise customer on Risk Management Framework (RMF) assessment and authorization issues * Perform ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
ISSM 2 102-060
Dayton, OH · On-site
Advise customer on Risk Management Framework (RMF) assessment and authorization issues * Perform ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active INTERIM Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active INTERIM Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active Interim Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active Interim Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active INTERIM Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous ... Active INTERIM Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all ...
Discovery & Collection Specialist (Source Strategies Analyst) - with Security Clearance
Springfield, VA · On-site
... of customers and stakeholders. Knowledge of training and tradecraft implementation use and ... Active TS/SCI and the willingness to sit for a CI polygraph, if needed IC-CAP provides equal ...
Discovery & Collection Specialist (Source Strategies Analyst) - with Security Clearance
Springfield, VA · On-site
... of customers and stakeholders. Knowledge of training and tradecraft implementation use and ... Active TS/SCI and the willingness to sit for a CI polygraph, if needed IC-CAP provides equal ...
Systems Engineer Senior Advisor ECND049
Colorado Springs, CO · On-site
$134.50K - $135K/yr
... IC-CAP to the next level of cyber operational efficiency and help our customers reduce their ... Our service model approach to secure, operate, and defend is predicated on ensuring the skill-set ...
Systems Engineer Senior Advisor ECND049
Colorado Springs, CO · On-site
$134.50K - $135K/yr
... IC-CAP to the next level of cyber operational efficiency and help our customers reduce their ... Our service model approach to secure, operate, and defend is predicated on ensuring the skill-set ...
Senior Systems Engineer 112-195
Springfield, VA · On-site
$109.20K - $149.40K/yr
... services development, integration, test and evaluation, maintainability and analysis across CAP/SAP ... Assists the Government in the capture and translation of mission and customer requirements/needs ...
Senior Systems Engineer 112-195
Springfield, VA · On-site
$109.20K - $149.40K/yr
... services development, integration, test and evaluation, maintainability and analysis across CAP/SAP ... Assists the Government in the capture and translation of mission and customer requirements/needs ...
Systems Integrator Senior-Level 112-146 with Security Clearance
Walla Walla, WA · Hybrid
$102.30K - $139.90K/yr
... hybrid services, systems or subsystems using defined processes and tools. Duties may include ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
Systems Integrator Senior-Level 112-146 with Security Clearance
Walla Walla, WA · Hybrid
$102.30K - $139.90K/yr
... hybrid services, systems or subsystems using defined processes and tools. Duties may include ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...
IC-CAP Jobs Information
What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?
To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.
What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?
Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.
What is a Customer Service Representative?
A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.
What types of jobs are customer service?
Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.
What is the difference between Customer Service vs Customer Support?
| Aspect | Customer Service | Customer Support |
|---|---|---|
| Credentials | High school diploma or equivalent; sometimes certifications in communication or sales | Technical certifications or product-specific training often required |
| Work Environment | Retail stores, call centers, online platforms | Technical help desks, online chat, phone support for products/services |
| Employer & Industry Usage | Retail, hospitality, telecom, e-commerce | IT, software, electronics, tech industries |
| Common Search & Comparison | Customer Service vs Customer Support |
Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.
What are the most popular jobs at Iccap?
What are the most popular categories at Iccap?
Other
Posted 8 days ago
Job description
Activity Security Representative 3s primary function is to provide multi-disciplined security support to a customers facility and organization. The position will provide day-to-day support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities.
Duties may include:
IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.
Duties may include:
- Classification reviews of inbound and outbound correspondence
- Assist in the maintenance of a document accountability database and associated correspondence
- Processing inbound and outbound classified mail and receipt records
- Perform destruction of classified materials
- Process magnetic media for accountability
- Reproduction support for classified materials
- Maintain various daily logs for a variety of administrative functions associated with document control
- Assist in the processing of inbound data and outbound data transfer files
- Transfer electronic data files to internal customers
- Maintain an extensive customer database point of contact listing
- Assist with researching, processing, filing, and maintaining inbound and outbound visit notices
- Escort facility visitors and maintains associated logs
- Assist in the preparation of facility access control badges
- Conduct entry and exit inspections
- Assist in the maintenance of facility access control entry systems, to include visitor control
- Perform data entry to the Personnel Access Security System database and maintain all customer sponsored billets and quota information
- Assist in maintaining personnel security files for all personnel of the supported element
- Follow and enforce the customers Standard Operating Procedures
- Provide support for the security awareness and education programs
- Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Senior Security Representative
- Review, track, and monitor security clearance processing activities with appropriate government personnel to achieve appropriate clearance actions
- Participate in Air Force SAP security compliance inspections of government organizations and industry
- Implement Top Secret Control for accountable material and associated correspondence
- Prepare and/or process inbound and outbound classified mail, faxes, courier packages and receipts
- Prepare, process, and/or review Program Access Request (PARs) for accuracy and access eligibility
- Execute Special Access Program Nomination Process Questionnaires
- Conduct Defense Central Index of Investigations (DCII), Joint Personnel Access System (JPAS), and SAPNP reviews of candidates being submitted for SAP access
- Perform data entry and record checks in the Air Force Access Data System (AFADS) and maintainsvall customer sponsored personnel access information current
- Perform indoctrinations
- Provide leadership, mentoring, and quality assurance for Team Members.
- Bachelor's degree -OR- 4 additional years of experience in lieu of degree
- 5-7 years related experience
- 2+ years SAP experience
- Combatting Trafficking in Persons (CTIP)
- DoD SAPCO approved SAPNP training
- Active TS/SCI and the willingness to sit for a polygraph, if needed
IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.
About IC-CAP
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