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91 Iccap Customer Service Jobs Hiring Near You

IC-CAP, LLC

Systems Integrator (Senior)

Chantilly, VA · On-site

... services, systems or subsystems using defined processes and tools. They provide end-to-end system ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...

IC-CAP LLC

Cloud Architect Senior Level 112-180

Chantilly, VA · On-site

$66.50 - $84.75/hr

They ensure analysis of cloud service alternatives are conducted and prioritized to ensure the ... Active TS/SCI and the willingness to sit for a polygraph, if needed IC-CAP provides equal ...

IC-CAP LLC

ASR 2 102-157

Spokane, WA · On-site

Maintain an extensive customer database point of contact listing * Assist with researching ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...

IC-CAP LLC

ASR 2 102-144

Albuquerque, NM · On-site

Maintain an extensive customer database point of contact listing * Assist with researching ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...

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All JobsIccap Customer Service Jobs

IC-CAP Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Iccap?
What are the most popular categories at Iccap?
Infographic showing various Customer Service job openings at Iccap in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 100% Physical job distribution.

SAR Integration Engineer (Senior-Level) 112-062

IC-CAP LLC

Chantilly, VA • On-site

$107K - $146.90K/yr

Full-time

Posted 26 days ago

Job description

SAR Integration Engineer (Senior-Level)
Senior-level Synthetic Aperture Radar (SAR) Integration Engineers are responsible for leading the development of program and project integration solutions across the enterprise and determining integration/interface requirements. They work with systems engineers, solutions architects and programmers to ensure applications and systems interoperate to deliver end-to-end mission solutions and maintain the integrity of the system-of-system enterprise.
Duties may include:
  • Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.
  • Plans, coordinates, and documents solutions to total systems or subsystems using internally created and/or commercial off-the-shelf products.
  • Analyses, designs, tests, and evaluates systems that handle Synthetic Aperture Radar (SAR) data through the TPED process.
  • Plans and coordinates data management practices to treat and handle data as a resource.
  • Guides the work of Senior-, Mid-, and Junior-level contractor Integration Engineers.

Skills and Experience:
Required:
  • 12+ years' experience
  • Bachelors degree or higher in Engineering, Computer Science, Imagery Analysis, or related STEM degree program, or related equivalent additional experience.
  • Experience in government or industry integrating systems that process SAR data.
  • Senior-level experience working in government or industry in relevant work areas including: DoD/IC Acquisition Process, Requirements Process, PPBES Process or systems engineering of large complex System of Systems or Service Oriented Architecture environments residing in cloud, on premise, or hybrid infrastructures.

Desired:
  • Masters degree or higher in Engineering, Computer Science, Imagery Analysis, or related STEM degree program.
  • Working knowledge of Model-Based Systems Engineering, processes, tools and languages.
  • Experience Integrating solutions using structured and unstructured Big Data.
  • Experience Integrating solutions using Automation, Augmentation and Artificial Intelligence technologies.
  • Experience Integrating solutions using Cloud-based technologies.
  • Previous NGA and/or NSG/ASG program/project work experience.
  • Previous IC or DoD program/project work experience

Security Clearance:
  • Active TS/SCI and the willingness to take a polygraph, if needed.

IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.

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