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91 Iccap Customer Service Jobs Hiring Near You

IC-CAP LLC

Senior Systems Engineer 112-195

Springfield, VA · On-site

$109.20K - $149.40K/yr

... services development, integration, test and evaluation, maintainability and analysis across CAP/SAP ... Assists the Government in the capture and translation of mission and customer requirements/needs ...

IC-CAP, LLC

Mid-level Software Architect

Chantilly, VA · On-site

... data services, platform services, cloud services and infrastructure services to meet user ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...

IC-CAP, LLC

Systems Architect (Expert-Level)

Chantilly, VA · On-site

$248.80K/yr

... data services, platform services, cloud services and infrastructure services to meet user ... Active TS/SCI Clearance and the willingness to sit for a CI polygraph, if needed IC-CAP provides ...

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All JobsIccap Customer Service Jobs

IC-CAP Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are the most popular jobs at Iccap?
What are the most popular categories at Iccap?
Infographic showing various Customer Service job openings at Iccap in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 100% Physical job distribution.

Construction Surveillance Technician 1 102-404 with Security Clearance

IC-CAP

Cheyenne, WY

$19.50 - $24/hr

Other

Posted 28 days ago

Job description

Construction Surveillance Technician 1 The primary function is to provide day to day security in support of Sensitive Compartmented Information Facility (SCIF) & Special Access Program (SAP) construction efforts. Duties may Include: * Assesses, identifies and communications recommendations for improvements of policies, procedures, or systems. * Identifies threats, vulnerabilities, and potential risks.

* Drafts security incident reports and briefs government and civilian agencies including military senior leaders. * Manages uniformed escort personnel and associated logs; assigns, trains, briefs site security duties and ensures timely reporting of security incidents to site lead. * Follow and enforce customers' Standard Operating Procedures (SOP) * Perform miscellaneous administrative support functions as directed by the contractor site lead and/or the Senior Security Representative * Shall conduct inspections of materials being delivered for utilization in construction of secure spaces.

* Will photograph and continuously monitor the construction of secure spaces and document all steps in order to support final accreditation packets. Education and Experience Required: * Bachelor's degree -OR- 4 years of additional, relevant experience, in lieu of degree * 1-2 years related experience Desired: * Knowledgeable on Intelligence Community Directive (ICD) 705 (on SCIFs and compliance with uniform IC physical and technical security requirements) Training: * Combatting Trafficking in Persons (CTIP) Security Clearance: * Active INTERIM Secret Clearance IC-CAP provides equal employment opportunities (EEO) to all applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status.

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