60 Horizon Services Dispatch Manager Jobs Hiring Near You

Location: Gateway Medical Sobering - Albuquerque, New Mexico

Employment Type: Full-time

Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other's growth.

This position plays a vital supportive role to Licensed Vocational Nurses (LVNs) by performing a range of clinical duties. Responsibilities include comprehensive vital sign monitoring (blood pressure, heart rate, respiratory rate), conducting medical assessments, and evaluating individuals for intoxication levels and detoxification risks. The role also involves administering breathalyzer tests, screening for physical injuries and medical complaints, assessing levels of consciousness and behavior, and performing brief psychiatric needs screenings. Additionally, the EMT will perform delegated wound care tasks and administer the Withdrawal Assessment tools as a backup to nurse coordinators.

In this role, you'll make a difference in the lives of people with substance abuse challenges, and often with co-occurring conditions. You'll use and grow your skills in compassionate care, crisis intervention and de-escalation, in a supportive and inclusive work environment. You'll have the opportunity provide our community with substance abuse treatment to help people who are just discovering possibilities in their journey, going from a place of hopelessness to a place where they are valued and have the potential for a better life.

Service Delivery Team Support Quality Assurance Play a supportive role to LVNs on shift. Engage in vital sign monitoring. Conduct medical assessments in the absence of an LVN. Evaluate individuals for intoxication level and risk for detoxification symptoms. Check blood pressure, heart rate, and respiratory rate. Ask about bruising, hematoma, or rash. Palpate trunk and extremities for bone deformities. Administer breathalyzer tests. Inquire about cough, chest pain, or other medical complaints. Evaluate and record level of consciousness and visible behavior. Briefly screen individuals for psychiatric needs. Perform wound care tasks as delegated. Administer Withdrawal assessment tools as back-up to LVNs.

Success competencies for position (competencies required to effectively perform the job) - Functional/Technical Skills & Knowledge: (knowledge and skills required to effectively perform the job)

Client Focus – Gains insight into client needs, quickly establishes rapport and relationships using evidence based practices, provides compassionate and empathic client care to all program participants. Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn't stop at the first answer. Being Resilient- Rebounds from setbacks faced in a high stress environment. Handles and manages crises effectively. Maintains stability when faced with conflict. Interpersonal Communication - delivers effective communication with a wide range of audiences. Addresses miscommunication quickly and appropriately. Conveys information clearly. Demonstrated Strong computer skills, data input and monitoring. Demonstrated confidence working with EHR systems Safeguard EHR privacy and confidentiality. Experience with working with SUD and or MH clients in a residential setting. Demonstrated ability to remain emotionally stable when faced with hostility or aggression. Ability to time manage and prioritize. Able to deliver quality care to diverse populations, cultures and clients with co-occurring disorders in a supportive manner.

What else is required?

• Certified Emergency Medical Technician EMT with the State of New Mexico
• Years of Experience as an EMT. (HT I) 0-1 year, (HT II) 1-2 years, (HT III) 2-3 years
• Basic academic knowledge and understanding of Substance Use Disorders and Mental Health
• CPR/First Aid/AED certified.
• Must have a NM driver's license and good driving record in good standing
• Fluency in at least one of New Mexico threshold languages (Vietnamese, Mandarin, Cantonese, Dari, Arabic, Swahili, Kinyarwanda, and Diné (Navajo)

Compensation and Benefits

We are proud to offer a comprehensive benefits package to all full-time and part-time employees over 20 hours per week.

• Generous contribution medical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
• PTO and Holiday pay.
• Retirement benefits after 6 months of service.
• Training and CEU opportunities.

Salary: $16.45 - $17.75/hr based on experience and qualifications. Available for a full-time position.

Horizon Services, Inc. is an Equal Opportunity Employer.