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Horizon Services
Horizon Services

60 Horizon Services Customer Service Representative Jobs Hiring Near You

Horizon Services

HVAC Install Helper

Phoenixville, PA · On-site

$20 - $25/hr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

Audubon, PA · On-site

$20 - $25/hr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

West Chester, PA · On-site

$20 - $25/hr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

Norristown, PA · On-site

$100K/yr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

Norristown, PA · On-site

$20 - $25/hr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

Phoenixville, PA · On-site

$100K/yr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Install Helper

Phoenixville, PA · On-site

$20 - $25/hr

Come see why so many of our team members and customers recommend Horizon Services! Who are we? We are Horizon Services. Since 1987, we've been the trusted name in plumbing, heating, and air ...

Horizon Services

HVAC Service Technician

New Castle, DE · On-site

$20 - $45/hr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

Horizon Services

HVAC Service Technician

Newark, DE · On-site

$20 - $45/hr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

Horizon Services

HVAC Service Technician

Newark, DE · On-site

$100K/yr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

Horizon Services

HVAC Service Technician

Middletown, DE · On-site

$20 - $45/hr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

Horizon Services

HVAC Service Technician

Middletown, DE · On-site

$20 - $45/hr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

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Horizon Services Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Horizon Services?

Horizon Services appears to be a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.

The company's structure and operations are centered around providing emergency services, including HVAC, plumbing, and electrical work, with a focus on prompt and reliable response times. Horizon Services operates in multiple locations, offering a range of career opportunities for technicians, customer service representatives, and management professionals.

Working at Horizon Services may appeal to individuals who value a fast-paced and dynamic work environment, with opportunities for career advancement and professional growth in a customer-centric industry.

Do workers at Horizon Services get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Does Horizon Services pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Is the health insurance from Horizon Services affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at Horizon Services?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and January 2026.

Do workers at Horizon Services worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at Horizon Services?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Horizon Services managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

Do workers at Horizon Services do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
50% of people report that they do extra work that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to take sick days at Horizon Services?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at Horizon Services?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at Horizon Services?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get support to advance at Horizon Services?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people think Horizon Services’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how Horizon Services is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and January 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Horizon Services?
What are the most popular categories at Horizon Services?
Infographic showing various Customer Service Representative job openings at Horizon Services in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
HVAC Sales Representative/Comfort Advisor

HVAC Sales Representative/Comfort Advisor

Horizon Services

Audubon, PA • On-site

$80K - $275K/yr

Full-time

Posted 2 days ago

Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

HVAC Residential Sales Representative
Horizon Services is one of Pennsylvania and Delaware's largest independent HVAC/Plumbing companies offering products, services, and solutions to customers. We are looking for Sales Representatives in Mt. Laurel, NJ. This is a tremendous opportunity for Sales Representatives who have at least 5 years of previous sales experience. Knowledge of HVAC is not mandatory- we will train you, but prior In-Home Sales experience is a must!
Leads are coming in and we need help! There is no cold calling; appointments are set for you by our skilled Sales Assistants.
With a track record of long-term employee retention, fantastic benefits, commission, your own iPad, and a company vehicle, Horizon offers the right candidate an opportunity to establish themselves in a successful sales career. You must be willing to work flexible hours, including evenings and weekends to fit our customer's needs.
We are seeking a well-organized self-starter with excellent written and verbal communications skills. A keen attention to detail and computer literacy is a must. We will augment your knowledge with sales and product related training, giving you all the tools necessary to assist clients with coaching them to make informed buying decisions.
By hiring the best people in the industry, we have created a great team that provides unmatched value to our clients. You will enjoy a fun, family-oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork.
POSITION SUMMARY
Provide direct support to the Sales Department in the ongoing development of existing and prospective
Horizon Services customers to ensure that the Sales department is able to meet its defined monthly goals
and growth targets.
Role and Responsibilities
Our team is seeking experienced, motivated sales professionals, looking to excel in our growing organization. Our sales representatives have the opportunity and potential to earn into the six figure range. The sales representative position will consist of analyzing customer needs for HVAC equipment, create a sales proposal, finalize the sale and follow up with each customer to ensure complete satisfaction.
Responsibilities and Duties
  • Provide customers with solutions for their HVAC and other home comfort needs
  • Consult with potential and existing customers to provide a customized HVAC system solution including our exclusive maintenance program
  • Serve as the leader of the sales process to ensure customer satisfaction
  • Conduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfaction
  • Follow-up with existing sales bids and leads to offer any additional information as needed to convert them into sales
  • Overcome technical and business objections of prospective customers
  • Emphasize salable features, quotes, prices and credit terms and prepare sales orders for jobs sold
  • Build and maintain customer relationships
  • Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc.
  • Must be willing and able to work evenings and weekends

SKILLS & ABILITIES
Education: High School Graduate or General Education Degree (GED): Required
Associate's Degree (two year college or technical school): Preferred
Computer Skills: MS Office
Requirements
  • At least 5 years of previous sales experience
  • Must apply online

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