Horizon Services
Horizon Services

60 Horizon Services Customer Service Representative Jobs Hiring Near You

... and electrical services to residential customers. The Company currently operates in seven ... Horizon supports strong local brands with high quality, centralized marketing, customer care, and ...

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

HVAC Service Technician

Newark, DE · On-site

$20 - $45/hr

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

... and electrical services to residential customers. The Company currently operates in seven ... Horizon supports strong local brands with high quality, centralized marketing, customer care, and ...

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

We are Horizon Services . For over 30 years, we've been the trusted name in plumbing, heating, and air conditioning, offering an unmatched level of customer service and technical expertise. Behind ...

Showing results 21-40

Horizon Services Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What is it like to work at Horizon Services?

Horizon Services appears to be a company that values a collaborative and customer-focused work environment, prioritizing teamwork and open communication among employees.

The company's structure and operations are centered around providing emergency services, including HVAC, plumbing, and electrical work, with a focus on prompt and reliable response times. Horizon Services operates in multiple locations, offering a range of career opportunities for technicians, customer service representatives, and management professionals.

Working at Horizon Services may appeal to individuals who value a fast-paced and dynamic work environment, with opportunities for career advancement and professional growth in a customer-centric industry.

Do workers at Horizon Services get paid breaks?

Sometimes. Only some people get paid breaks.
60% of people say they don’t get paid breaks.
Based on data from 10 people who took the Breakroom Quiz between January 2025 and September 2025.

Does Horizon Services pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
75% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Is the health insurance from Horizon Services affordable enough for their workers?

Most people say the health insurance costs are okay.
70% of people say the health insurance costs are okay
Based on data from 10 people who took the Breakroom Quiz between April 2025 and January 2026.

Do people get paid time off at Horizon Services?

Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 12 people who took the Breakroom Quiz between June 2025 and January 2026.

Do workers at Horizon Services worry about hours?

Most people don’t worry about getting enough hours.
67% of people report they don’t worry about getting enough hours.
Based on data from 12 people who took the Breakroom Quiz between January 2025 and November 2025.

How easy is it to get time off at Horizon Services?

Most people find it easy to get time off.
67% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do Horizon Services managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

Do workers at Horizon Services do extra work that they don't get paid for?

Sometimes. Some people do unpaid extra work.
50% of people report that they do extra work that they don’t get paid for.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to take sick days at Horizon Services?

Some people find it hard to take sick days.
38% of people report that it’s hard to take time off if they are sick.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services get to take their breaks without interruption?

Only some people get breaks without interruption.
50% of people report that their breaks get interrupted.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and January 2026.

Is it stressful to work at Horizon Services?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services enjoy their jobs?

Most people enjoy their job.
77% of people report they enjoy their job.
Based on data from 13 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people at Horizon Services recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get enough training when they start at Horizon Services?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people get support to advance at Horizon Services?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and January 2026.

Do people think Horizon Services’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and January 2026.

Do workers feel well informed about how Horizon Services is doing?

Only some people feel well informed about how the company is doing.
57% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and January 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular categories at Horizon Services?
Infographic showing various Customer Service Representative job openings at Horizon Services in the United States as of May 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 98% Physical, and 2% Remote job distribution.
General Counsel / Attorney

General Counsel / Attorney

Horizon Services

Newark, DE • On-site

Full-time

Posted 27 days ago


Horizon Services rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz


Job description

General Counsel / Attorney
About Horizon Group Holding:
Founded in 1987 and headquartered in Newark, Delaware, Horizon provides essential heating, air
conditioning, plumbing, and electrical services to residential customers. The Company currently
operates in seven Metropolitan Statistical Areas throughout the eastern United States and Texas:
Philadelphia, New York, Atlanta, Baltimore, DC, Hartford, Jacksonville, West Palm Beach and
Houston. Horizon supports strong local brands with high quality, centralized marketing, customer
care, and procurement functions to deliver "best-in-class" service. Over the Company's 30+ year
history, the Horizon team has successfully developed a strong brand and operations model to better
serve customers.
Summary:
The General Counsel will be a strategic asset to the CEO, lead a legal department, effectively
provide legal advice, and tackle any legal obstacles that the company may face during its journey
for success. Acting as the organization's in house legal representative, the General Counsel will
leverage their industry and legal experience to set the standard for company-wide compliance
issues, ensure risk mitigation, and improve business performance through the legal function.
Key Responsibilities:
Legal Operations & Compliance
• Maintain all corporate records, including, but not limited to organizational documents, minutes
of meetings, resolutions, stock ledgers, closing binders and other business records.
• Review and draft agreements and other documents as directed including employment, vendor,
private label, IT, finance, real estate.
• Review existing policies and develop new policies pertaining to legal matters.
• Examine company's litigation strategy to determine the advisability of prosecuting
or defending lawsuits or other legal actions.
• Oversee licensure compliance to operate.
• Manage insurance program for all Horizon Service Group holdings.
• Oversee employment and labor law compliance across all locations, including wage and hour,
multi-state employment regulations, employee relations, and exposure to union-related matters given
field workforce composition.
• Manage data privacy and cybersecurity legal obligations, including state privacy law compliance,
breach response protocols, and vendor data agreements.
• Manage the company's real estate and lease portfolio across all operating
locations, including review, negotiation, and renewal of facility leases.
• Manage and refine customer contracts/guarantees/financing plans and warranties.
• Work directly with our customer concerns department.
Lead the Legal Department
• Evaluate and lead the internal legal team within Horizon Services Group and manage outside legal
sources.
• Manage outside counsel when needed.
• Examine and optimize current legal policies and procedures.
Key Member of the Horizon Group Holding Leadership
• Act as a strong advisor and partner to the CEO, Board of Directors, and ELT in relation to the
business.
• Provide legal advice and assistance to all departments, ELT, and key stakeholders.
• Advise the organization about government regulations and legal rights.
• Participate in executive management meetings and present reports and recommendations regarding
legal matters.
Advise on M&A Activity
• Direct involvement in complex business transactions, including acquisitions, divestitures, and
joint ventures.
• Work through deal details.
• Support financing, regulatory and shareholder approvals.
• Negotiate critical contracts.
• Plan and integrate acquired business(es).
Candidate Qualifications:
• JD from an accredited law school; active bar membership.
• A minimum of 10+ years of senior in-house legal experience, including meaningful time in a GC or
deputy GC capacity.
• Prior experience as a General Counsel (or divisional GC in a larger business) with a
demonstrable track record of overseeing a legal department in a business of similar size and
complexity.
• Demonstrated experience in insurance, risk management, and litigation oversight (GL, Auto,
WC).
• Strong experience supporting M&A transactions, ideally on the buy-side.
• Experience in a private equity-backed or high-growth, multi-site environment.
• Proven ability to manage outside counsel and control legal spend.
• Experience in HVAC, construction, field services, or industrial services.
• Familiarity with fleet risk, OSHA, and safety program development.
• Exposure to alternative risk structures (captives, self-insured retentions).
• Experience integrating acquired companies into a unified legal framework.
• Proven ability to act as a strategic member of the ELT of an organization similar to Horizon
Services Group.
• Has executive presence and a proven track record interacting with a hands-on sponsor, board of
directors, and other key stakeholders.
How You Get Things Done
• Unwavering personal and business integrity, committed to continue building a sustainable,
profitable business while meeting the highest ethical standards.
• Action oriented, hands-on legal leader who can coach, build teams, and mentor highly skilled and
experienced direct reports.
• An ability to create a sense of trust and commitment with employees through strong communication
skills, representing the company's interests both internally and externally and to drive buy-in at
all levels.
• Able to distill complex legal situations to create understanding in a crisp, clear, and
confident manner, quickly establishing credibility.
• Decisive leadership style that will take a high velocity approach to solve issues and drive the
business forward.
• Enthusiasm and energy to inspire and lead others with an ability and appetite to drive cultural
change.
• Time management skills and the ability to juggle many competing priorities.
• Excellent judgment and business savvy and a reputation for being a thought partner and problem
solver rather than an obstacle to forward business momentum.
• Mobile, willing to travel and get around the business

What Horizon Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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