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Hologic

60 Hologic Customer Service Jobs Hiring Near You

Hologic Inc.

Manager, Field Service

Dallas, TX · Remote

$98K - $150K/yr

Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer ... customer satisfaction, and operational results. Why join Hologic? We are committed to making ...

Hologic, Inc.

Field Service Engineer

Indianapolis, IN · On-site

$70 - $100/hr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

New

Hologic

Patient Service Case Administrator

San Diego, CA · On-site

$40K - $60K/yr

If you love helping others and thrive in a fast-paced, friendly environment, our Patient Services team at Biotheranostics (part of Hologic) is calling your name! As a Customer Success Representative ...

New

Hologic

Clinical Services Specialist - West

Portland, OR · On-site

$85K - $120K/yr

Hologic is seeking a Clinical Services Specialist to provide applications for the entirety of BSH Imaging portfolio and leverage customer relationships to drive adoption and implementation of ...

Hologic

RFA Account Executive - Raleigh, NC

Raleigh, NC · On-site

... a serviceable vehicle available for work use is mandatory. Overnight travel required up to 50 ... customers and governmental entities. Hologic is an equal opportunity employer and consistent with ...

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All JobsHologic Customer Service Jobs

Hologic Jobs Information

What is it like to work at Hologic?

Hologic is a company that values innovation, collaboration, and a commitment to improving women's health, as evident in its mission to enhance lives through early detection and treatment of diseases. The company's structure is organized into various teams, including research and development, manufacturing, and sales, which work together to bring medical technologies to market. Working at Hologic may appeal to candidates who are passionate about healthcare and technology, as the company offers opportunities to contribute to groundbreaking medical advancements and make a positive impact on people's lives.

What makes Hologic an attractive place to work?

Hologic is a leading medical technology company that specializes in women's health and diagnostics, with a strong reputation for innovation and commitment to improving healthcare outcomes. The company's workplace culture values collaboration, diversity, and inclusion, offering employees opportunities to work on cutting-edge projects and contribute to the development of life-changing technologies. By joining Hologic, professionals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic organization that is shaping the future of healthcare.

Do workers at Hologic get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Hologic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.

At Hologic, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Hologic affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Hologic?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between February 2025 and February 2026.

Do workers at Hologic worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Hologic workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it for Hologic workers to change shifts?

Most people find it easy to change shifts.
88% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to get time off at Hologic?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Hologic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do jobs at Hologic spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at Hologic?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Is working at Hologic good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and November 2025.

Do people at Hologic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at Hologic?

Most people feel stressed here.
83% of people say they often feel stressed at work.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at Hologic?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at Hologic?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people think Hologic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how Hologic is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

What are the most popular job types at Hologic?

    What are the most popular jobs at Hologic?

    What are the most popular categories at Hologic?

    Infographic showing various Customer Service job openings at Hologic in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

    Manager, Field Service

    Hologic Inc.

    Dallas, TX • Remote

    $98K - $150K/yr

    Full-time

    Medical, Dental, Life, Retirement, PTO

    Posted 11 days ago

    Hologic rating

    8.0

    Company rating: 8.0 out of 10

    Based on 25 frontline employees who took The Breakroom Quiz

    178th of 490 rated machine equipment manufacturers

    Job description

    At Hologic, we're passionate about advancing women's health through innovative medical technologies that enable earlier detection, improved diagnosis, and better patient outcomes worldwide. As a global leader in healthcare and diagnostics, our technologies help healthcare providers deliver life-changing care every day. Join a mission-driven organization where your leadership directly impacts customers, patients, and healthcare providers. We invest in our people through career development, leadership training, competitive compensation, and comprehensive benefits while advancing women's health worldwide

    We're seeking a people-first Field Service Manager to lead and develop a team of Field Service Engineers supporting our Diagnostics customers across Texas. This leadership role is critical in ensuring exceptional customer experiences, operational excellence, and the reliable performance of technologies that help improve lives.

    Preferred Texas Locations:

    • Dallas-Fort Worth Metro
    • Houston Metro
    • Austin Metro
    • San Antonio Metro

    What You'll Do

    • Lead, coach, and develop a high-performing team of Field Service Engineers.
    • Drive customer satisfaction by ensuring timely resolution of technical and service issues.
    • Monitor team performance, service metrics, and operational effectiveness.
    • Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer experience.
    • Ensure compliance with quality, regulatory, and company requirements.
    • Manage service operations, including resource planning, inventory controls, and field activity audits.
    • Identify opportunities to improve productivity, service revenue, and overall business performance.
    • Support customer escalations and provide leadership during critical service events.

    What You'll Bring

    • Bachelor's degree and 8+ years of experience in a clinical laboratory, diagnostics, field service, or related environment; or equivalent combination of education and experience.
    • Previous experience leading and developing remote, field-based teams.
    • Strong customer-facing leadership and problem-solving skills.
    • Proven ability to manage multiple priorities in a fast-paced environment.
    • Experience using Microsoft Office and CRM systems.
    • Excellent communication, coaching, and relationship-building skills.
    • Ability to travel up to 50%.

    Preferred Qualifications

    • Experience supporting diagnostics, laboratory instrumentation, or medical devices.
    • Service operations or field leadership experience.
    • Demonstrated success improving team performance, customer satisfaction, and operational results.

    Why join Hologic?

    We are committed to making Hologic the destination for top talent. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.

    The annualized base salary range for this role is $98,000-150,000 and is bonus eligible.  Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand. From a benefits perspective, you will have a access to benefits such as medical and dental insurance, ESPP, 401(k) plan, vacation, sick leave and holidays, parental leave, wellness program and many more!

    Agency and Third-Party Recruiter Notice:

    Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.

    Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

    #LI-MP3 #senior-level #managerial-level 

    What Hologic employees say

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