ZipRecruiter

Log In

Hologic
Hologic

60 Hologic Customer Service Jobs Hiring Near You

Hologic

Director, Oncology Customer Experience

San Diego, CA · On-site

$151.20K - $268.80K/yr

Advocate relentlessly for stellar service standards for Client Services, Patient Services, and ... Why Hologic? We are committed to making Hologic the company where top talent comes to grow. For you ...

Hologic

Field Service Engineer - Dallas, TX

Dallas, TX · On-site

$57.10K - $89.40K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Field Service Engineer - Newark DE

Newark, DE · On-site

$64K - $100.10K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Field Service Engineer - Tacoma WA

Tacoma, WA · On-site

$57.10K - $89.40K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Field Service Engineer - Queens NY

Queens, NY · On-site

$57.10K - $89.40K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Field Service Engineer - Oakland CA

Oakland, CA · On-site

$57.10K - $89.40K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Field Service Engineer - Denver, CO

Denver, CO · On-site

$63.90K - $100K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... customers and governmental entities. Hologic is an equal opportunity employer and consistent with ...

Hologic

Field Service Engineer - Spokane, WA

Spokane, WA · On-site

$64K - $100.10K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... customers and governmental entities. Hologic is an equal opportunity employer and consistent with ...

next page

Showing results 1-20

All JobsHologic Customer Service Jobs

Hologic Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is a Customer Service Representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What types of jobs are customer service?

Customer service jobs include roles such as customer service representative, call center agent, support specialist, and client service associate. These positions typically involve assisting customers via phone, email, or chat, and often require good communication skills and familiarity with customer management tools. They can be found in various industries like retail, healthcare, finance, and technology, with schedules ranging from full-time to part-time shifts.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What is it like to work at Hologic?

Hologic is a company that values innovation, collaboration, and a commitment to improving women's health, as evident in its mission to enhance lives through early detection and treatment of diseases. The company's structure is organized into various teams, including research and development, manufacturing, and sales, which work together to bring medical technologies to market. Working at Hologic may appeal to candidates who are passionate about healthcare and technology, as the company offers opportunities to contribute to groundbreaking medical advancements and make a positive impact on people's lives.

Do workers at Hologic get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Hologic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
75% of people say they would get paid if they were sick but scheduled to work.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

At Hologic, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
43% of people say they have to use vacation days when they’re out sick.
Based on data from 14 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Hologic affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Hologic?

Most people get paid time off work.
93% of people say they get paid time off.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and March 2026.

Do workers at Hologic worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Hologic workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it to get time off at Hologic?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Hologic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and February 2026.

Do workers at Hologic do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
69% of people report that they don’t do extra unpaid work.
Based on data from 16 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at Hologic?

Most people find it easy to take sick days.
91% of people report that it’s easy to take time off if they are sick.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at Hologic?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic enjoy their jobs?

Only some people enjoy their job.
41% of people report they don’t enjoy their job.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic recommend working with their team?

Only some people recommend working with their team.
58% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at Hologic?

Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 21 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at Hologic?

Only some people are given support to advance their career here.
In the last year, 59% of people report not being given support to advance their career here.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people think Hologic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how Hologic is doing?

Only some people feel well informed about how the company is doing.
36% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.
What are the most popular job types at Hologic?
    What are the most popular jobs at Hologic?
    What are the most popular categories at Hologic?
    Infographic showing various Customer Service job openings at Hologic in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.
    Customer Success Rep - Patient Services

    Customer Success Rep - Patient Services

    Hologic

    San Diego, CA • On-site

    $40K - $60.60K/yr

    Full-time

    Posted 5 days ago

    Hologic rating

    7.9

    Company rating: 7.9 out of 10

    Based on 24 frontline employees who took The Breakroom Quiz

    154th of 415 rated machine equipment manufacturers

    Job description

    Job Description
    Here at Hologic it is our purpose to enable healthier lives everywhere, every day. We are driven by our passion to become the global champion for women's health. We achieve this by fulfilling our promise to bring The Science of Sure to life.
    Think this role is for you?
    If you love helping others and thrive in a fast-paced, friendly environment, our Patient Services team at Biotheranostics (part of Hologic) is calling your name! As a Customer Success Representative, you'll be the go-to person for patients and their families, making sure every interaction is positive and every detail is handled with care. Your work will help support vital cancer diagnostics-no superhero cape required, just a passion for making a difference.
    Key Outcomes:
    • Answer patient phone calls and provide clear, helpful information about our services.
    • Accurately complete assigned tasks and keep our operations running smoothly.
    • Help manage patient cases and make sure documentation is always up to date.
    • Verify insurance benefits and assist with financial assistance applications.
    • Work with other teams to make sure everyone's on the same page.

    Do you have what it takes?
    Bring your best communication game, a knack for staying organized, and a genuine desire to help others. If you can juggle tasks without dropping the ball, keep cool under pressure, and brighten someone's day-even on a Monday morning-you'll fit right in. Bonus points if you can spot a typo from a mile away and love collaborating with others!
    Additional qualifications and information:
    • High school diploma required; Bachelor's degree preferred.
    • At least 2 years of experience in healthcare, patient services, or biotech.
    • Basic skills in Microsoft Office and data entry.
    • Attention to detail and ability to multitask.
    • Potential shift: 7:30am - 4pm or 8am - 4:30pm

    Our Culture at Hologic:
    At Hologic, we're driven by our mission to enable healthier lives everywhere, every day. We're passionate about being the global champion for women's health and bringing The Science of Sure to life. You'll join a team that values collaboration, innovation, and a genuine commitment to making a positive impact-inside and outside the lab.
    The annualized base salary range for this role is $40,000 - $60,600 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs and market demand.
    Agency And Third Party Recruiter Notice
    Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition, Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
    Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.
    #LI-EK1

    What Hologic employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    Apply