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Hologic

60 Hologic Customer Service Jobs Hiring Near You

Hologic Inc.

Field Service Engineer - Tampa FL

Tampa, FL · On-site

$57K - $89K/yr

Our Field Service Engineers are crucial in delivering top-notch customer service, expertly ... As a Hologic FSE, you travel to our customer sites to ensure our products are calibrated and ...

Hologic

Manager, Field Service

Dallas, TX · On-site

$98K - $150K/yr

Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer ... customer satisfaction, and operational results. Why join Hologic? We are committed to making ...

Hologic Inc.

Manager, Field Service

Dallas, TX · Remote

$98K - $150K/yr

Partner with Sales, Service, and Customer Success teams to deliver an exceptional customer ... customer satisfaction, and operational results. Why join Hologic? We are committed to making ...

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Hologic Jobs Information

What is it like to work at Hologic?

Hologic is a company that values innovation, collaboration, and a commitment to improving women's health, as evident in its mission to enhance lives through early detection and treatment of diseases. The company's structure is organized into various teams, including research and development, manufacturing, and sales, which work together to bring medical technologies to market. Working at Hologic may appeal to candidates who are passionate about healthcare and technology, as the company offers opportunities to contribute to groundbreaking medical advancements and make a positive impact on people's lives.

What makes Hologic an attractive place to work?

Hologic is a leading medical technology company that specializes in women's health and diagnostics, with a strong reputation for innovation and commitment to improving healthcare outcomes. The company's workplace culture values collaboration, diversity, and inclusion, offering employees opportunities to work on cutting-edge projects and contribute to the development of life-changing technologies. By joining Hologic, professionals can leverage their skills and expertise to drive meaningful impact, advance their careers, and be part of a dynamic organization that is shaping the future of healthcare.

Do workers at Hologic get paid breaks?

Sometimes. Only some people get paid breaks.
37% of people say they don’t get paid breaks.
Based on data from 19 people who took the Breakroom Quiz between February 2025 and March 2026.

Does Hologic pay people when they’re sick?

Yes. Most people get paid when they’re sick.
76% of people say they would get paid if they were sick but scheduled to work.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.

At Hologic, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
40% of people say they have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between June 2025 and March 2026.

Is the health insurance from Hologic affordable enough for their workers?

Most people say the health insurance costs are okay.
81% of people say the health insurance costs are okay
Based on data from 16 people who took the Breakroom Quiz between March 2025 and March 2026.

Do people get paid time off at Hologic?

Most people get paid time off work.
94% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and March 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 67% of people with changing schedules find out their shifts one week or less ahead of time.
  • 22% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 11% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 9 people who took the Breakroom Quiz between February 2025 and February 2026.

Do workers at Hologic worry about hours?

Most people don’t worry about getting enough hours.
94% of people report they don’t worry about getting enough hours.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do Hologic workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and August 2025.

How easy is it for Hologic workers to change shifts?

Most people find it easy to change shifts.
88% of people report that it’s easy to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to get time off at Hologic?

Most people find it easy to get time off.
95% of people report it’s easy to get time off.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do Hologic managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

Do jobs at Hologic spill into time workers aren’t paid for?

Sometimes. The job can spill into unpaid time.
35% of people report that their job takes up time that they don’t get paid for.
Based on data from 17 people who took the Breakroom Quiz between February 2025 and February 2026.

How easy is it to take sick days at Hologic?

Most people find it easy to take sick days.
92% of people report that it’s easy to take time off if they are sick.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Is working at Hologic good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
100% of people who care for a child or other relative report this is a good place to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and November 2025.

Do people at Hologic feel treated with respect by their managers?

Most people feel treated with respect by their managers.
79% of people say they’re treated with respect by their managers.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic get to take their breaks without interruption?

Most people get breaks without interruption.
78% of people report that they get to take their breaks without interruption.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Is it stressful to work at Hologic?

Most people feel stressed here.
83% of people say they often feel stressed at work.
Based on data from 24 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic enjoy their jobs?

Only some people enjoy their job.
39% of people report they don’t enjoy their job.
Based on data from 18 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Hologic recommend working with their team?

Only some people recommend working with their team.
56% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 25 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get enough training when they start at Hologic?

Most people got enough training when they started.
73% of people report they got enough training when they started working here.
Based on data from 22 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people get support to advance at Hologic?

Only some people are given support to advance their career here.
In the last year, 57% of people report not being given support to advance their career here.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people think Hologic’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

Do workers feel well informed about how Hologic is doing?

Only some people feel well informed about how the company is doing.
35% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 23 people who took the Breakroom Quiz between February 2025 and March 2026.

What are the most popular job types at Hologic?

    What are the most popular jobs at Hologic?

    What are the most popular categories at Hologic?

    Infographic showing various Customer Service job openings at Hologic in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

    Director, Oncology Customer Experience Operations

    Hologic

    San Diego, CA • On-site

    $151K - $268K/yr

    Full-time

    Re-posted yesterday

    Hologic rating

    8.0

    Company rating: 8.0 out of 10

    Based on 25 frontline employees who took The Breakroom Quiz

    178th of 490 rated machine equipment manufacturers

    Job description


    Are you a highly engaged and motivated leader who will elevate customer satisfaction, transforming everyday interactions into extraordinary customer experiences?
    We're looking for a driven and results oriented Director of Customer Experience to lead our dynamic teams, including Client Services, Patient Services, and Customer Success. You'll be the champion of both our healthcare professional and patient interfaces, reflecting their voices back to the leadership team to sharpen our strategies and services.
    This is a fully onsite role in San Diego, CA.
    What You'll Do:
    • Advocate relentlessly for stellar service standards for Client Services, Patient Services, and Clinical Review.
    • Dive into collaborations with Sales, Marketing, IT, Billing, Lab Operations, and more, to stitch seamless experiences that resonate with both physicians and patients.
    • Set vision, strategic direction, expectations, annual and long-term objectives for the Client Services, Patient Services, and Clinical Review Teams.
    • Inspire, mentor, and elevate your team members, fostering an environment of growth, collaboration, and peak performance.
    • Design and refine workflows to ensure quick, effective responses that not only meet but exceed customer and internal expectations.
    • Establish and track Key Performance Indicators (KPIs) such as Turn Around Time (TAT) at every step in customer and patient processes, cancellations, turnover, attendance and department throughput to gauge team success and drive continuous improvement.
    • Oversee the creation and maintenance of all Customer Experience SOPs and ensure your team is equipped, informed, and ready to excel.
    • Bring innovation, including AI, to the customer experience team to optimize external customer and patient interactions to upgrade our service offering.
    • Serve as the pivotal business lead, aligning customer experience strategies with business goals for revenue improvement and cost efficiency.

    Must-Have Skills:
    • A Bachelor's degree in a relevant field.
    • At least 5 years in medical customer service leadership and 10 years in the trenches of medical customer service.
    • A deep understanding of HIPAA, PHI, and the nuts and bolts of medical customer interactions like pre-authorizations, insurance claims, and appeals.
    • Superuser abilities with CRM (preferably Salesforce) and LIS, coupled with a knack for wrangling large data sets into actionable insights.
    • A track record of building and leading teams, crafting processes, and implementing technology enhancements.
    • A high-speed, agile approach to a fast-paced, deadline-driven work environment-flexibility, resourcefulness, and efficiency are your strengths.
    • Oncology experience, especially in CLIA or CAP-accredited laboratory setting is a big plus

    Why You'll Love It Here:
    • You'll be at the heart of a team that values bold ideas and is passionate about making a real difference in people's lives.
    • We foster a culture of low attrition and high satisfaction, making sure our team not only sticks around but thrives.
    • Opportunity to work in a forward-thinking environment that blends professional rigor with a lively, collaborative spirit.

    Think you're up for the challenge? Join us in shaping a customer experience that's as delightful as it is effective. Your mission, should you choose to accept it, is not just to lead, but to inspire, innovate, and drive change for the better. Let's make something great together!
    The annualized base salary range for this role is $151,200 to $268,800 and is bonus eligible. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, geography, education, business needs, and market demand.
    Why Hologic?
    We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career.
    If you have the right skills and experience, apply today!
    #LI-RF1 #Director-level
    Agency and Third Party Recruiter Notice:
    Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
    Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.

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